October 2021 by Randy Laxague
Sorriest bank I've ever been to in my life! The employees are incompetent, very slow and inattentive. The morale there is terrible. This place needs a whole new entire staff starting from the management down to the tellers.
February 2021 by Katherine K.
Third time I have been there and the atm wouldn't accept my deposit, of cash! How am I supposed to use my account? Looks like I need to just close my account and go to a bank with I can actually use, and more locations.
October 2020 by Debbie Taylor
You had better be prepared to sit for a minimum of 30 minutes. These guys are the absolute slowest bank I have ever had to deal with. We know COVID has changed the way we do things, but customer service and speed of service are still necessities.
June 2020 by J M.
Worst branch. Takes forever for them to process anything every time I go! Then, they closed down a lane -seriously?
March 2020 by Riley Dotson
I have two children, so I choose to use the drive through. It is ridiculously slow every time. I am currently sitting in my car, waited TEN minutes before a teller came and got my transaction. I understand it’s Friday and a pay day, but you should be staffed accordingly. This is a constant problem I have with this branch, the wait times are just unacceptable.
November 2019 by lindsey kuk
They got one star because cant rate it lower they wouldnt give me my money even know my co owner I barely see
November 2019 by Rob Lee
The customer service here is the worst I have experienced. I called and Cassie asked if I could be on a brief hold. 9 minutes later I just hung up and called back and this time Diane answered and asked me if she could put me on a "brief hold" again I said yes and waited another 8 minutes. First of all brief is being thrown around which none of my holds were brief. Just be REAL and say I apologize we are extremely busy we are expecting over 10 minute wait times. Needless to say I am changing banks it just seems my 11 years with u.s bank haven't been great despite being loyal. Do not bank here unless you like being bs'ed. 6th street u.s bank will just be stressful if you open an account with them. Just save yourself the stress.
October 2019 by SuperMoon Rising
I live in Bremerton, and use the Seatle US Bank branches in order to avoid this Bremerton US Bank branch. The tellers are interrogative and of rude, power-trip mentality. Avoid this Bremerton branch if you can. This is the only US Bank branch I've ever had a complaint about like this. Whoever does the hiring of personnel at this branch is probably the problem.
August 2019 by Nicole Reese
Your manager, is unprofessional, rude, and does not pose good customer service skills. My mother, will be closing her account after 35 years with this bank and starting a new account at the Kitsap Credit Union. You can thank your distasteful manager. Blonde haired gal with glasses...
January 2019 by Collin B.
Nice bank branch located in Bremerton. There aren't too many U.S. banks in the area so selection is few, but this branch does a great job of taking care of the customer! Rosemarie is always friendly and helpful.
August 2018 by Sandy Kelley
Wait time is always unreasonably long, constantly have one person working lobby and drive thru, incorrectly store my information in their system MORE THAN ONCE, cash deposits are an incredibly huge hassle. Avoid this bank/location if you can! Only responding to positive reviews I think says it all.
June 2018 by Molly Proctor
They are inept and don't seem to know if they can do a wire transfer?! How can anyone do any sort of home buying?! Absolutely rediculous.
May 2018 by Ashley Howard
They get to know you by 1st name. :)
May 2018 by Tyler Jones
May 2018 by Scott Thomas
A good place to start an account. It beats hiding your Buck's under the mattress lol . They've got fast and furious and reliable service.