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“Live in Port Orchard but decided to go to T-Mobile in Silverdale because of the reviews and I must say I don't regret it. The service was great. They did everything for us. Shout out to Coreena for taking care of us.”
“2.27.24- KPUD did a amazing job getting the fiber box installed today, and initially I was excpeting to get Net253 a month down the road, not knowing their schedule. I left a voice mail requesting service and about 3 hours later Steve returned my call. He was kind and funny over the phone, and let me know he had a appointment for Monday. Then Saturday. And then I get a call at about 5pm today from the techs, letting me know they can install it tonight. They were fast, also kind, and even went as far as to take their shoes off to not track dirt in the house. This internet is 300x better than century link and I appreciate the speed, professionalism and communication showed by this company. Thank you.”
“This is the only Verizon store I go to. We had to get a new phone. The staff is attentive, timely, and listened to our needs. Had us in and out of there with a new working phone in no time! They always take care of my cell phone needs.”
“We were helped by Kayla with a number of issues. She was very patient and good at understanding our difficulties and we came away feeling helped. Thanks again Kayla.”
“I went to the wrong place, but they still gave me a bag to hold my stuff. Inside is extremely nice with human and dog treats. Two people held the door open when I approached.”
“The agent I worked with, Derek, was awesome. As were the people I dealt with on the phone. That's why I am giving this four stars - simply for the people factor: once I was able to talk to someone, they did everything they could to ensure I was taken care of.However, trying to get where you need to go on the automated system is a NIGHTMARE. I finally somehow got to a very nice agent who gave me a mobile care number and I was finally able to proceed...but again, their phone system is terrible.Note to others who have mentioned walking in and having to wait: make an appointment. I walked right in and since I had one I was able to get taken care of almost right away (my agent was finishing up with another customer).However, if you don't already have an Xfinity account I'm not sure how you can set that up, since the phone number for the Silverdale store is not listed.”
“I am grateful to have worked with sales representative, Michael Williamson, for many years at several mutli-family properties. He is prompt in responding to all questions, concerns, or requests and always goes the extra mile to ensure customer satisfaction. Michael is truly the best of the best and is consistently proactive in providing top notch customer service and care. Thank you for always taking such wonderful care of my properties and residents, Michael!Shout out to technician, Raymond Incentes, too! Raymond has gone above and beyond to provide excellent customer service to my staff and residents as well!”
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“Audrey is a rockstar. Bought 2 new phones and she ported numbers from Xfinity to T-Mobile. She moved data from old phones to new ones and set up direct billing to save $10/month. By the time I left the store it was all working well on new phones. I highly recommend this store and this employee.”