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November 2023 by Devan Crow
Excellent customer service. Great price, they got us to the payment we were comfortable with. Jenn and Barry from Toyota and Malachi from Honda. helped us they were very polite and accommodating. I would highly recommend shopping here for a new vehicle. And will likely be back in the future for a new vehicle.Thank you guys.
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November 2023 by MrsA MrsA
We had outstanding experience at Heartland Toyota as we bought our new SUV there. Our sales representative Gabrielle is just amazing! It was a pleasure to communicate with her on our way to get our dream car. We had a great experience on every and each step with Gabrielle worth to go to this location with our kids. Thanks for all your help and support!
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November 2023 by Joseph Rearick
At first I was hesitant on going back cause of the salesman we had the first time but Christopher was by far the best salesman there. He was very knowledgeable about the cars we were interested in looking at and really engaged me and my wife as people rather than a potential sale. He stuck with us from beginning to finish gave us his personal opinion on cars and helped us select which car was best for us at the right price. He really went out of his way and above and beyond what you think a salesman would be and do. Jen was like the aunt who you get the family home feeling. She kept asking us how we were doing what we liked and overall well being of things. She was there the first time and made really fell at home and comfortable. So if your interested in a toyota please ask for Christopher and Jen there and I promise you won't regret it.
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November 2023 by Six S.
I called Heartland's parts department looking for wiper refills for our Highlander, like I have many times. The parts person told me the refills were no longer available and I would have to buy the blades - which of course are more than double the price. I said thanks - hopped on Toyota's parts website and ordered up a set of refills - thru Heartland - as they are still available. Heartland promptly cancelled my order. I checked about a bit and it seems these are now sold by Toyota only in a package of ten - obviously for the dealers to stock them. I hopped back on Toyota's parts website and ordered up a set again - this time thru Toyota of Lake City. Guess what? The total was $7 cheaper and they have already shipped them. Taking care of the customer doesn't seem important to Heartland - getting more of your money seems to be the priority. Heartland is lucky to be selling and servicing great Toyota cars, but I'll be taking my Toyota business - we're currently shopping for a Rav4 Hybrid - out of town from now on.
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November 2023 by Dennis B.
Just bought a 2024 RAV4 over the weekend. Was initially looking at a Tacoma but switched to a RAV4 (bad back and the Tacoma seats inflamed my sciatica). Rachelena was very patient and understanding my need to test drive quite a few cars and was very helpful in my decision making process. Edwin handled the financing and paperwork very efficiently. All in all a very pleasant experience in an otherwise unpleasant process in my prior dealings with car purchases. Thank you both for a great experience, I'll be back next time.
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November 2023 by Matthew Motto
Parker was lovely to work with, as was the rest of the team at Heartland Toyota. Parker was very knowledgeable of all the vehicles I looked at and was friendly and personable. I emphasized many times that I wanted to work specifically with this dealership despite living across the Narrows Bridge, because they were donating money to Fred Hutch from all the sales made during October. I shared that I’d recently lost my best friend to her third round of breast cancer during Covid and Parker and everyone else were so kind and empathetic. Parker and everyone else at Heartland Toyota went above and beyond to find me a car that met all my needs. I felt Parker genuinely wanted to help and never felt pressured by him like so many other car salesman I’ve worked with. I would suggest this dealership to anyone and will shop here again.
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October 2023 by Hayley Glasgow
Jeffery from sales was amazing when it came time for a new car, he was very patient with us and answered all of our questions. Even when he was running back and forth for our papers and stuff he still made sure to come and sit back down for a second and talk with us! We left with a 2020 Tucson and we’re very happy about it, will definitely go back to him if we ever need another car!
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October 2023 by Chea Soeum
Recently, we purchased a 2014 Toyota Camry. The car was very clean and in excellent condition. The car salesman team was very helpful. They worked very hard to help me find my best interest on the car. We want to thank Luiz, Luke, and the team for making the purchase very quick, easy, and affordable. I will definitely recommend Hearthland Toyota to friends and families. Thank you so much!!!
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October 2023 by Lanie Zabala
Best Deal,Best Staff!!!That was the Fast and easy process we've ever experienced in buying car.#THANKS Caleb and Justin..#Thanks Heartland Toyota ❤️LOve our new New Tundra Platinum
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October 2023 by Sherraine Aguon
All the staff that I worked with were amazing!! We worked with Parker and he made the process very easy and quick. He’s very friendly and made the experience pleasant. Mike in financing was quick and efficient. Julia was very peppy and explained everything thoroughly. Great experience and I know where to go again when I’m ready for another car. Thank you guys !
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October 2023 by Christina J.
I visited Heartland Toyota looking for a vehicle. I was greeted by a salesman, Jeff. I explained what I was looking for and what I wanted my payments to be. We test drove several cars, but they still had my payments too high. In order to make a deal, they started convincing me to look at older vehicles that I already explained that I did not want. They were getting close to closing and said they just took a car in, but it was being detailed. It was 1 year older than I wanted, but I considered it. I wouldn't be able to test drive it until it was done being detailed. They said I would need to put a down payment so that the vehicle could not be sold. When it was time for me to go sign the papers and pick up the car, Jeff sent me pictures. I called him and told him I didn't like that car and I wanted my money back. I explained that I was not in love with that car and would be settling for it. He said he would have my money refunded the next day. It has been a month now, and I still have not received my money back. I have called them several times, and they say tell me it will take up to 14 days to see the refund. Now, no one is answering or returning my calls or texts. I warn everyone not to do business with these crooks!!
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September 2023 by Kenny Stephens
Jeffrey from sales was a great guy to do business with, he got us into our dream car. An Mike in financing made everything go smoothly! We will probably return when the wife is ready to drive. Thanks again.
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September 2023 by Giremine Ballestra (Ton)
I want to give the highest praises to the Service staff at Heartland Toyota. Last month my car needed repairs but I was headed out of state for a few weeks for school. Olivia, my service advisor, kept me informed about the status of my car, and provided great customer service even while I was on my trip. Jonathon, the service technician working on my can, answered all my questions and concerns before and after the work was done. Finally, Scott, the service manager, answered any further questions I had. I can't recommend Heartland Toyota's Service department enough for anyones needs.They truly take care of their customers and their staff is top notch.
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September 2023 by kacie masserant
Carson at Heartland Toyota was beyond amazing helping us find a new truck! Everyone inside was kind and welcoming- they were just as excited as we were to bring home a new car? thank you heartland!
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September 2023 by Kay N.
DO NOT SELL YOUR CAR HERE!! But if you do, be sure to ask them when they will pay you (do this immediately and get it in writing, if possible) because you most likely will not be paid on the spot. Also, do not sign over the Title unless they hand over a check!This is one of the worst dealerships I've ever dealt with when selling a car (no liens on the car and I owned it out right). They asked me what my firm number was so I gave it to them and they countered offered $200 less! I laughed and said, "no, I'll take my keys and registration now" which they held hostage. The sales guy then proceeded to tell me how difficult it is to sell a car privately and how dangerous it can be. These were red flags and I should've walked out immediately. The management here is a joke. I left a voicemail for the sales manager, Jennifer and GM Cody Edwards and they don't call back. Take your business elsewhere, this dealership does not deserve it!