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November 2023 by Saeko S.
I wish there is 0 star or minus 5 stars.This dealership is horrible as well as Jeep dealership in the Hazelwood.The Chevy mechanic changed the oil on my husband's Heep Grand Cherokee. Few days after that we were gone for the vacation about 7 days. After came back, he noticed the oil is leaking.Took it to Jeep dealership to fix it. It was 99% caused by previous service that mechanic has tightened up too hard on the oil caps according to the Jeep mechanic.We paid over $2000 for this unnecessary repairs.We went to Chevy and claimed it. They had nothing but excuses. Never responded. Jeep manager tried to get the Chevy's manager to negotiate, but he kept saying it's not their fault.Now Jeep manager stopped responding.We contacted credit card company and applied the dispute.Few weeks later, those shitty dealerships are not responding to the credit card company's notices.Stay away thieve rip off companies on your best effort.They shouldn't be I the business.I hope the owner of Haselwood see this comment.And better do something.I'm not the only one who is not very happy with these companies.
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November 2023 by Tony M.
worst dealership ever! scam artists work and manage this place. do not go here!!! unlawfully charged my card without my consent to do so. manager did not call back to talk about the charges and went ahead and charged my card anyway.
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October 2023 by Paul L.
Major bait and switch--all the bad stereotypes about car dealers confirmed. In November 2022 we ordered a Chevy Bolt from Haselwood. We went through the features on the GM form, worked out a price we could afford on our tight budget, and put down a deposit. We were willing to drive from Seattle because the price seemed better. We picked the base model 1LT, plus a couple of safety features. Then in February, we decided we wanted leather seats, and the sales person said they could switch for $500 to $1,000. That was fine and we asked them to send the revised paper work. They didn't. So we emailed them again. Still no response, but we assumed their word was good. As the car hit production, Haselwood notified us, and we asked what the final total would be. They said they'd let us know, but didn't. We tried again, emailing and calling multiple times. No response. The day we were supposed to pick it up we got an estimate with a price several thousand dollars more than what we'd signed up for. Plus several thousand of taxes. We figured we'd work it out there, and spent two hours waiting in ferry lines and driving there. When we got there, they said that was because we'd requested leather front seats, they'd switched us to a more expensive 2LT configuration without consulting us. $30,065 vs $28,035. Plus the resulting increased taxes (Washington State waives the first 16K on EV's but buyers pay the rest of the regular taxes). But they'd never told us that they were charging more despite our multiple requests. We'd never signed anything to switch the feature packages or even order the seats, but were fine with paying what their salesman had told us. They said LT2 had additional features, but the only one they mentioned was one we wouldn't have chosen. It was not what we'd agreed on.A decent dealership would have acknowledged that this was their mistake and come up with some compromise. Instead Haselwood stonewalled, complained that they don't make money off the Bolt, and pretty much implied that it was our fault. They said they couldn't drop the price or make any adjustments, although they give $500 rebates to vets (a good thing), so of course they can. They just chose not to. They then went into some BS rigmarole on how the 2LT would have more resale value, giving the example of the Nissan Leaf SL model. We'd actually asked them for a trade-in price for our Nissan Leaf SL, and they'd offered a ridiculously low price, so we sold it for nearly three times as much to a friend of our neighbor. In short, they dug in their heels, offered us nothing for their mistake except refunding our deposit if we wanted to not buy it, and kept talking about how great a deal we were getting until we were totally exhausted. We finally gave in, because we'd sunk so much time into this already, although we'd have been better off walking away and buying a Bolt elsewhere.Then we get an adding-insult-to-injury email from the manager, saying "We trust that you were completely satisfied with your buying experience... Our dealership relationship with you continues long after your purchase is completed." We raised these issues with him in response and never even got the courtesy of an answer. We also still haven't gotten the designated form to show the IRS when we file for our tax credit next year--we've reminded them four times with no responses. Given how we were treated, they'd be the last place in the world we'd go to for anything, from buying a car to servicing it. None of this is a knock on the Chevy Bolt. It's an amazing electric car with a 259-mile listed range (though friends have gotten 300), great acceleration and handling, a comfortable ride, tons of great safety features, and union-made in America. Friends who've been driving it love it and have had zero problems. It gets great reviews, which are justified. It's great to drive pass $5-a-gallon gas signs and know that you won't have to worry about that, plus
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August 2023 by Christian D.
While we had a positive purchasing experience, their service after purchase leaves a lot to be desired. Our new vehicle had a check engine light on within five days of ownership and they were unable to schedule us for an appointment until a week later. We made them aware of our upcoming trip and the importance of having the issue corrected before we leave. We show up for our appointment and are told it will be 24-48 hours for diagnostics and that we will need to leave the vehicle there. They also have no loaner vehicle available and are unable to bring us back to our house.As part of the purchase, we were also supposed to have wheel wells installed. I called three times for a status update and requested that they be installed when we show up for our service appointment. Long story short, I ended up having to install the parts myself. I was hopeful that they would be our dealer of choice for future services given how great our lot experience was. Needless to say, we will be going elsewhere.
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July 2023 by Patrick M.
Terrible service! they can't even answer the phone! They offer a callback service that will not accept any phone number you give. My additional calls were directed to leave a message but the mailbox was full! Seriously?? You want my business??
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July 2023 by Clare G.
Charged $3500 for repairs. Took almost two months to repair. Same issues within minutes of picking it up. They told me it was "new problems". Manager couldn't even read the service order well enough to tell what had be done to the vehicle. Pretty sure the answer to that was nothing was done to it except warning lights cleared. FYI- it only took them moments to get there scammed money out of my account.TWO MONTHS TO FIX NOTHING!!!!!
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May 2023 by Ed W.
This was a car I ordered last year with very specific options that were on constraint. The dealership took my order and went above and beyond in every step of the process:1. Regularly calling me to update me on the status of my order2. Called me when my car arrived and setup a time for me to come in and car was immaculate and ready upon arrival3. Got me in an out with the new purchase with financing quickly all the while letting me test drive my new car4. Explained in great detail and answered all my questions on operation of my new car5. Followed up several times with me to make sure I was completely satisfied with my purchase.6. Made it easy to schedule for me to bring my car back for add on services I purchase at time of vehicle sale and made it easy to get a rental7. And overall everyone was just so very helpful and customer service orientated.I work for a company that makes customer service software so I have a bit of background and know what makes for good service and Haselwood Chevy exemplifies an amazing customer service experience!Special call out to Adam the salesperson that handled the delivery, he is amazing, even went back to my house to pickup my trade in late at night! Talk about the extra mile, lol.
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January 2023 by James R.
Once again this dealership proved to be the worst in customer service. We have bought several new vehicles from the West Hills Auto group. We received the 9 oil change package due to poor customer service 3 years ago. We scheduled our last of the 9 knowing our 36 months was up in January. The Ice storm hit and we were unable to make it in. We scheduled 2 more appointments only to find out on the days we arrived it was the wrong day. Today I am told I am outside the 36 months by 7 days and they will not honor our agreement. It's not the money. Your dealership has been notorious with customer about your poor service. The best news is we will never have to return to your dealership again.
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December 2022 by Ben A.
Want to share my experience with Haselwood GMC in hopes that it spares other prospective customers the agony. I waited 8+ months for a custom ordered vehicle, only to have Haselwood sell the assigned VIN (likely to a higher bidder) on the same day of delivery. Full details summarized below, but in short I do not recommend buying from this dealer unless the car you intend to buy is on the lot and ready to be taken home same day. While the full story is fuzzy, something highly unethical occurred and I have reported Haselwood GMC to GMC Corporate and the WA Better Business Bureau to follow up. ---- Full Story ---- I custom ordered a Sierra 1500 truck through Haselwood GMC and made a $500 deposit 3/10/2022 for a designated VIN. 256 days (8+ months) later, I received a text at 9am on 11/21/2022 saying the truck was unloaded at the dealership and by 12pm Haselwood called to say they sold MY truck to someone else in error. They chalked it up as an "innocent mistake". This is hard to believe since a sales person, the sales manager, and a financing manager must all sign off on paperwork to complete a sale--not to mention the salesman even remarked how "we rarely trucks available on the lot". Obviously, something sketchy was done and multiple people were complicit in making a quick buck at month-end/year-end. Spoke with GMC corporate and other GMC dealerships who confirmed that because order was made for me, it would be clearly marked as assigned to a buyer and not available for general sale--they all hinted that Haselwood probably got an offer above MSRP given the current market and decided to take it although they claim to have sold for MSRP when I pressed the matter. To "resolve" the issue Haselwood said they would find a similar vehicle and sell to me at invoice price, while continuing to hold my initial $500 deposit from March 2022. They initially sent over a few in-transit vehicles that didn't meet my requirements. Waited a month to hear from Patrick Merrill and John Souza regarding a suitable replacement vehicle as they claimed to be checking with other dealers to make a trade, never proactively checking in with me to provide updates on progress. I began searching for comparable trucks in the WA/OR area within a 250 miles radius and sent several options over to Patrick. Unfortunately no progress was made in 30 days and on 12/22/2022, John said that they couldn't agree on a trade for any of the available inventory in the region, so only option would be to re-order with another 5-8 month lead time (suggesting I buy a different truck now and trade in for the right one when it comes in). At no time during this process did they offer to refund my deposit for the assigned VIN although 280 days had passed. Ultimately, I purchased a vehicle through another GMC dealership 12/22 and called Haselwood to ask for my deposit back same day. Have since called 3 additional times and emailed to request confirmation of the refund being processed, but still have not received confirmation. Seems they are trying to hold onto the $500 for another 2 business days to close out the 2022 fiscal year without issuing until 2023. Horrible customer experience and their inclination to make a quick buck while eroding customer trust is shameful. There's a reason why Haselwood doesn't receive desirable inventory allocation compared to other Seattle area dealers.
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December 2022 by E. F.
There should be a choice of negative stars for reviews. Haselwood Chevrolet service department is atrocious, disingenuous, outrageously overpriced and should be reported continuously to the Better Business Bureau for their shoddy and slippery practices.
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November 2022 by jim c.
I have a Chevy Colorado Redline and took it here about 3 months ago for a recall that was giving me a check engine light. They connected fix the recall and had to order. Well month after I started getting get my oil changed thousands of miles before required. This means they didn't reset it during the oil change. Well months more go by and I called about part and was told by service dept that talk to parts department and they said service department ordered it so have to talk to them. Finally found out that sure part has been in. Had wife setup appointment since she wrecked her car and waiting to get it towed to Tacoma. She made it and was told be max 2 hrs. So I drove her to work came to the service department and was told soonest done was by 1400. The attendant told me was made by new people upstairs so tough luck. I told him not my problem and if can't do before noon I'll leave. So far terrible customer service. Chance of being done today is only reason not 1 star. Said will try to get me done by 10:30 but later said having difficulty and may take longer. Ok was done 15 mins late not to bad, so 1 star lost for first discussion and another for that and late. So increased to 3 stars. If they would've not try to push me to a full day would've maybe gotten 5 stars, but at least 4.
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November 2022 by Kristen A.
My 2014 Silverado needed some recall work done and since Haselwood is the closest dealership to where I live I contacted them. Right off the bat I was super impressed, in my experience dealerships hate doing recall work because there is zero money in it for them but the women who answered in the service department was super nice and very helpful. She said it would take some time to get the parts in, up to several months, which I understand. She called me back just a week later however to let me know then had them and to get me scheduled, I was super impressed!! I took my truck in and all the folks at the service desk were helpful, friendly and very knowledgeable. My truck was done in a matter of hours and when I returned it had even been washed and vacuumed, bonus points! They went over the work done and made sure all my questions were answered before I left. I could not be more impressed with a dealership service department! What's more - they never once tried to push me into a new truck! When I am ready for my next Silverado, I know where I will be going. Friendly and knowledgeable staff, convent location and great service should I need it...what more can you ask for from a dealership?
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October 2022 by Lexi B.
As a person who works at a car dealership, I am extremely disappointed in this location. Not only because I am female was I mansplained about the function of a truck I personally have spent hours working on, they scammed us. When I went in, I initially went in for a full inspection. Well, they missed DOZENS of visible mistakes. I told them dozens of things I wanted a quote on, and all the advisor would say is "oh well your technician didn't note anything about that" even though I put in there specific parts I was looking at getting fixed. We were told we got an oil change, but didn't even do that! The oil was dark, below normal level, and they never cleared the service light that a dealership only can do. They also broke the front breaks and flooded them while doing the rear. I did NOT sign a waiver giving away the liability rights, and they made me pay. Gave me a lowsy $100 discount. Replaced parts without my consent then charged me over $3K. NEVER take your vehicle here, they do not deserve your business. Go anywhere else
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October 2022 by Joe Morgen
Very helpfull parts person, gave me great info on the parts I was looking for.
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August 2022 by William R.
Dealing with "Hasslewood" Chevy was a real hassle. BLUF: Issues that lead to a poor customer experience: 1. Appointments booked out about one month. 2. Tried to charge me for a warranty covered item. 3. Once I proved my item was covered under warranty per GM service bulletin, they claimed my particular car was not covered contrary to the service bulletin. Furthermore, they failed to provide any documentation proving their claim that my car was excluded from warranty coverage. 4. They did not provide or offer a loaner vehicle for a warranty covered issue. 5. I waited a month for an appointment and they kept my car for 1 week for a repair that took one hour to complete. Positive item 1. They did fix my car free of charge I brought my vehicle in for a shift to park error, which was clearly covered under warranty per the Chevrolet service bulletin for my vehicle. Hasslewood sent me a repair qoute for $498.00. When I sent them a copy of the service bulletin they claimed that my repair was only covered for specific VINs, despite the GM service bulletin clearly stating it was covered for my vehicle model. They then told me they would complete the repair on their dime as a favor to me, but that it was definitely not covered under warranty. They kept my vehicle for a week and they completed the repair. Hasslewood inspired me to sell my Chevy and buy a new vehicle from a different manufacturer. I am glad that I don't ever have to go back to this dealership's service department. I stole hasslewood from one of my patients who was a prior mechanic for this dealership.
