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December 2023 by Carl and Marci Wiegand
This is a cashless bank. Only customers are able to use their services
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October 2023 by Kacey Sack-Wright
Great staff and wonderful service.
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September 2023 by Staci Fuller
Staff at the Bremerton office are so friendly and helpful. When my daughter opened her account she even commented how she'd feel comfortable asking them questions unlike the other CU we bank with. High praise from a teenager.My only issue has been that no one could tell me when my intro rate on my Visa card expired. The call center rep told me it had expired 6 months before which clearly wasn't correct. Systems should be more transparent for staff and members.
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April 2023 by Mike Dooly
This place has a habit of canceling your card without notice. This forces me to keep more cash on my person than I would like. If you are searching for a credit union, do not use these guys.?
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December 2022 by H.T. Spence
Fix your drive up atm machine and post actual bank location phone number.
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October 2022 by Mylz Lopez
My mom made a payment on her car through Gesa and the representative intentionally shorted the amount submitted so that they could charge her a late fee.
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August 2022 by David V.
This is my second review of GESA today. After being told by a rep during a previous 20-minute call that signing up for ebills would auto pay those bills while we were away on vacation--I got a notice from ebills that my Costco bill was available for paying and I could log in to Gesa to pay the bill. There are 2 problems: 1. I have already paid this bill. 2. If it is auto pay, I should not have to log in to pay it. Even when paying a bill, it takes 7 clicks to get to the confirmation page. Repeat that with 5 or 6 bills, and you are going to be sitting at the computer longer than you need to. This rep told me that ebills DOES NOT auto pay the bill, which is correct. Two different tales from reps in the same bank. Also, why would I choose to go from receiving a paper bill and paying it on line to having to download it as a PDF document, print it, and then go through the rigmarole of paying it with seven more clicks. Does this make sense to you? We have been SECUWA members since 1975. They were always easy to call, friendly, and the bill pay took 3 clicks. There were never any errors by them, and we had a joint account. With GESA, they separated us to two accounts , and we have to answer 5-6 security questions (including our full social security number--bad, bad) before the rep can access our account or our partner's account. This is not the case with our account at another credit union. Furthermore, Gesa has stopped providing free mailing envelopes for depositing checks. Why? I suppose in order to cut back on staff and to make a greater profit. (It is .com and not .org.) It has very few branches, none convenient to me. This is a sad, sad end to our relationship of nearly 50 years. When this rep asked my wife for her log in ID, we said thanks and good-bye. She had already provided the account number, told her the number of checking and savings accounts we had, etc., etc,. etc. Either of us can operate in the checking and savings accounts on line at home, but to talk about the partner's account on the phone requires a huge effort. And if the partner is away from home at the moment, then no deal. It is the most awkward, backward bank we have ever known, and the reps don't give the same answer to a question. We will move our accounts to another credit union, one that is much more friendly to its clients and to its on line users.
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June 2022 by Samantha Pease
Front desk clerk was very friendly and helpful.
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May 2022 by Karli F.
Where do I begin? This is the worse, and I mean the worse, credit union I have ever had the misfortune of working with. I would give them no stars if I could. My debit card has worked perfectly since it was issued. I have many auto payments linked to it. It is about ready to expire, and I thought GESA would just send me a new one in the mail. They have not done so. So...I called to find out why. Imagine my horror and disbelief as the customer service agent told me my debit card number could not be found in their system. No one seemed alarmed by this, however. Well, I am alarmed! What if someone tried to fraudulently use my card? I would have no recourse, as GESA doesn't seem to be able to "find" it in their system. No one knew how to resolve this. I was sent to 4 different people, and all anyone could offer was for me to report the card lost or stolen. It isn't lost. It wasn't stolen. I want to know how a credit union could issue a customer a debit card and then "lose" that card in their system. And then not be at all concerned about this situation. Last straw: I decided I needed to go to the nearest branch office and confront a manager with my unresolved issue, as well as get a new debit card. Guess what? NONE OF THE BRANCHES list their local telephone numbers. The only telephone numbers they list are the SAME ONES I HAD PHONED BEFORE, to their phone bank of customer agents. No local phone numbers at all. So if you have an unusual problem, you are screwed. The closest branch is quite a distance from my home, in a different city. I don't want to drive there without an appointment. I can't make an appointment because I can't reach them at their local number. And get this: when I called the customer service number, even the agent there could not find any local numbers listed for the branch offices. I find this highly suspicious. Why are they making it so difficult to get some help? Listen to the people above who also had problems with this credit union. They are absolutely correct. Stay away from GESA. They love to take your money, but when you need assistance, you might as well be marooned on a desert island.
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May 2022 by Katharine Gleysteen
Always greeted at the door Often greeted by all staff Support for new products Each worker is poised to support
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April 2022 by Ron Burley Sr
Dealing with this credit union takes me back to when customers were treated like family. They are always efficient and responsive to my needs. GESA is the best
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February 2022 by Matthew U.
This credit union is refusing to close my account, despite admitting it has zero balances and is not under investigation. I have been contacting them for over a month to request closure and each time they "submit a request" and tell me about new "exciting" loan opportunities. I joined Inspirus Credit Union originally, but Gesa bought them out. I have honestly only ever had bad experiences with them and their customer services department. They're hard to get a hold of, and rude when you do. I have filed complaints with the NCUA and BBB. This review is to help draw attention to those complaints. All I want is for the account to be closed.
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January 2022 by Terry Barkhurst
They are a very helpful and friendly staff.
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October 2021 by Travis Olson
Very helpful staff and great loan rates!
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March 2021 by Lunar E.
where do i even begin with this mess? ever since they switched from inspirus to gesa my checking account vanished and trying to find someone to help me get my account back is an absolute NIGHTMARE. please (and i mean PLEASE) stay away from gesa. their customer service is awful, wait times are long (I've been left on hold and abandoned) it just feels like they don't care about me and that's a horrible feeling. oh, and they sent me a faulty debit card. please stay away from gesa. one star is being generous to this atrocity of a company.
