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August 2022 by Craig Sibley
Worst service ever. I wanted to buy a Polaris Ranger 1000. I asked the lady at the desk if there was a salesman available and without even saying anything, pointed to a guy behind a desk. I went over and said “hi” and without looking up he said “I’ll be with you in a minute!” I waited for 45 minutes while he sat at his desk filling out paper work. I asked “hi, could you help me?”, and his reply was a snarky ; “I’m busy, I’ll be with you in a minute!”. After waiting around for an hour at this point… I left. I drove all the way to Port Angeles to “Port Angeles Power Equipment” where I was treated very professionally and I placed and order that day. But, the bad service at Cliff’s doesn’t end there! About a year after receiving and loving my Ranger (the time of this writing)… I needed some accessories and transmission fluid. Cliff’s being MUCH closer to me than Pt Ang Pwr Equip, I decided I’d try Cliff’s Cycle Center again. So, I called to see if they had what I needed and got some guy’s answering recording (not Cliff’s… just some guy - don’t remembered his name). The message said to leave my name and number and they’d get back to me (they didn’t). So I thought I’ll call the part’s department (nope… no number, email only). So, I thought I’d drive down anyway. So I looked at the website to see the hours they are open… and the website said they were open by appointment only!! LOL… you can’t make this stuff up!!! I can’t believe these guys are still in business. Most horrendous operation I have ever encountered. They will NEVER see me at their store again. Not for service, parts OR to buy a another vehicle (been thinking about a Razor… but these guys certainly won’t get my business!
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June 2022 by Cadel K.
They do not keep their word. They wrote me an offer and now won't return my calls. Nick is always sick now I guess and he's the only one that can do anything.
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June 2022 by Bradley Zefkeles
I wasn't sure where to turn. I just purchased a Troy-Bilt mower with horrible Street tires. I had no traction at all on my steep pasture. Having driven by several times I decided to stop in and see if they had an ATV tire that might work. Well they did and the mower has amazing traction wet or dry I couldn't be happier. Now I want to go back and buy a side-by-side UTV ATV for my wife and I to play with. Might have to wait till September for my birthday on that one. If you need any kind of parts for a ATV or whatever you've got to stop in this is the place Thank you guys.
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June 2022 by Chelsey T.
Brought my sons bike here for service, I immediately read the reviews and was very concerned. I brought up all of my concerns with Tim at the front and he addressed them first hand with confidence. Son is pleased and bike was fixed in a timely manner and all of the work was pre authorized. Will use in the future.
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May 2022 by Grandmaster Aduddell
Written deal for trade and new bike, paying cash, pretty simple......until...I tried to confirm date and final check amount.Deal included software, trade was pulled by cliffs, unable to take trade due to nda for selling dealership. So....I said ok ill just pay cash and not trade.....really bad communications from prior owner...after chasing, and not getting communications thelocation was sold.Multiple attempts (3) to get a clear yes we will honor the written quote or no we will not.....which means no..............so I assume it will end up being a better place......maybe in a few years but now....old owner, new owner, feels like chaos, so ill buy from other puget sound dealers and saving time means saving money, and sanity.
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March 2022 by Louis J.
Visited Cliff's for the first time to purchase a motorcycle with cash in hand. Couldn't find a salesman finally after 20 minutes one came out and proceeded to tell us I couldn't test ride the bike without buying it first (WTF). Had him work up the purchase price and it was nearly half again the MSRP and the BS discount was an insult! Terrible service, I should have known not to stray from Brothers. Will stick with Brothers no matter the wait. I will never step foot in Cliffs Cycle Center again.
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March 2022 by Ace F.
New owner not honoring original written deal for trade, new bike, and other details that is 1 week old now, first communications the deal was 1 day old....been buying dozens of bikes from Brothers and other dealers, this was my 1st Cliffs attempt.....failed but taught me something about Cliffs.
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December 2021 by Dennis Betts
The place has been there forever. Family owned and a great family. No feelings of high pressure or any kind of scammingUp front with everything.
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November 2021 by m c
One of those soul sucking places where the staff treats you like you are an intrusion. That on top of an additional 50% dealer mark up plus freight, assembly....no real reason to shop there.
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September 2021 by jason stucky
Great service, they change my Ninja 650 tires. I brought in the wheels rather than the whole bike and they changed the tires same day for a very reasonable price. I would go there again for service.
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August 2021 by Jeff K.
I had this dealer install a big bore kit that I have them and other parts for a Suzuki DRZ400DS. They did a good job (around 7 years ago). Now I am a KTM owner and I get parts and tires and they also did pretty well. Any 1 stars you read here are what I would call bad data. They are not rude unless you are trying to maybe take advantage of them or something...? The inventory is a bit thin yet during this bike shortage I am not sure that is a huge deal. Good jackets and boots helper lady too! Good parts guys also.
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August 2021 by Lance Mefford
2019 Polaris RZR XP 4 Turbo S. Great to negotiate with! Fair price! Parts are a little expensive, but not their fault.Will use again.Thanks!
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July 2021 by John J.
Worst business practices from a motorcycle dealer I've received in my 20 years of riding. I took my brand new M109 here to have an aftermarket exhaust installed after calling prior to. I was told it would take an hr or no more than an hr and a half to install. Well I arrive and the total bill was over $375.00 and 3 plus hrs of labor. DO NOT go here as you will be overcharged. I offered to meet them half way between the quoted price and their price but they would not do so. The manager stated he would rather uninstall my exhaust based off of principal. What a slap in the face. I said fine when can I pick it back up and was told they are really busy and don't know when it will be ready. This is how military members are treated at this so called dealer. Save yourself the hassle and go to another dealer!
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June 2021 by Gary Moyer
They hooked me up with a tire swap in the same day and price was perfect.
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June 2021 by Ariel Companioni
Best dealership experience I’ve ever had. Walked in two hours before closing time and they setup an ATV off the floor for my wife to try since she’d never been on one before. When we arrived, Rick took the time to show my wife all the important aspects of operating an ATV. He genuinely cared about safety and her experience. Amazing. Once we decided to buy, we worked with Jim who got us a phenomenal price on the first go. No haggling or hours of back and forth. Best first offer I’ve ever received. Jim truly cared about the customer and I came to see him as a friend by the time I was signing. I’ve done a lot of negotiating in my life and I go into any dealer with a set of expectations lined up. Never had to go beyond the first offer. That just never happens. I will be coming back to Cliff’s for all my off road needs. Ask for Jim or Rick. They’ll take care of you.
