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January 2024 by Christopher Larson
Calling trane is a joke.
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December 2023 by Lynnwood Heating LLC
Just want to say big ups to Bryan Powell for helping resolve a major issue with a system I’m repairing. They pulled out all stops to assist us in getting the business heat after weeks of run around from other supply houses! Bryan Powell set us up for success. Lynnwood heating llc and its customer are happy!!! Again thank you!
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November 2023 by James Colver
It's hard to know how to feel about Trane Supply.......Years ago I began using this store for supplies because their pricing was reasonable, the store was stocked well, and the staff was knowledgeable. BUT that is no longer true.Around five years ago Trane started using a new software program that was unreliable and made it take easily 3x longer to process orders. The system often crashed in the middle of writing orders and after months of this many of the qualified staff left in protest. This problem has never been resolved and it's also the least of Trane's problems.I continued to try and buy equipment from them because my pricing was better, but then I began noticing more and more equipment arrived damaged. The problem was due to their lift they used at the wearhouse which grips the boxes from the sides instead of picking it up from the bottom. This has been happening for years and Trane has never resolved the problem. Consequently I've had to stop buying from them all together.Trane has never been able to retain or even find new staff and consequently nobody ever answers the phone and the managers are often in charge of several stores at once. Several regional managers have tried to step in and fix things but the were not successful.The last time I tried to make a purchase I was appalled to learn they were retaining my CC information in the computer when I used it to make a purchase "so it can be used for future purchases". However I never authorized Trane to do this and when I objected I was told there was nothing they could do.All the problems, which were numerous, at this store are top/down issues and even though corporate is aware of all the issues they have done NOTHING as these problems persisted for years. Holding onto my CC information without my authorization really was the final straw and I've had to walk away. Its sad because back in 2015 things were great and Trane was my primary supplier for equipment and supplies.The
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November 2021 by Alejandro “Ali” Vidaurri
Excellent service, had what I needed!
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November 2019 by Jake Stahnke
Great place for commercial HVAC parts and supplies.
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November 2017 by Boris Golant
Looks like my previous review was removed. Basically the response time for customers is terrible. After leaving my previous review the sales rep tracked me down to my employer and contacted them trying to get me to remove my negative review. I was not happy with this. Really hope they clean their act up.
