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January 2024 by Gary T.
Update: After posting my initial review, I was refunded the admin fee.
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January 2024 by Annie R.
So far we've had great success at this storage unit. $1/mo for the first month. I forgot the guys name but the gentlemen who helped us buy the lock & show us our unit was very kind and had excellent customer service. We did however drive over around 8pm (we allegedly have access until 9pm bc we're on autopay) and we couldn't get the garage door open.. we were able to get in through the main door to the left & into the sliding doors that take you into the unit so we were able to offload but that was kind of frustrating/confusing. It's a 45 minute drive for us so quite a way to go if we can't get in. Otherwise been good.
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December 2023 by Ioannis T.
Raised my rate 38% after 3 months with no heads up. What a joke. Supposedly they need to raise rates so they "can continue to provide you with exceptional service." What a crock, it's SELF storage! I've literally never received any help whatsoever. I understand raising rates but almost 40% is crazy, especially with 5 other storage facilities within the area. Look elsewhere.
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December 2023 by Gabriel Miller
I had great experiences here from the day I was welcomed into the sparking clean facility through many pickups and drop offs to today, a year later, when Brooke checked me out of my room… the service and value here have been exceptional. Convenient, clean, reliable. By far the nicest storage service I’ve ever utilized; I can’t think of a single thing to improve. I recommend using their autobilling service. Thank you!
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December 2023 by Supreet Randhawa
Exceptional service provided by Brooke! She went above and beyond to help me secure the perfect storage unit. Her professionalism, attention to detail, and friendly demeanor made the entire process a breeze. I highly recommend her to anyone in need of storage solutions. Thank you, Brooke, for your outstanding assistance!
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December 2023 by V
Connie helped us get set up with a storage unit and made the whole service go quick and easy, I recommend coming here for your storage. Amazing customer service, happy to be storing my things here with good people ??
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December 2023 by Lakshmana Kumar Krishna Moorthy
Connie is the best! Any issues contact her, please be understanding that she is one person managing many things (from administrativ work to keeping the place clean), so if you have to wait five more minutes than what is posted, it is just that the customer she is helping is taking more time and she will do the same for you.
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November 2023 by Kaitlyn Glenn
Super easy check-in and one of the cheapest places I could find for a 5x5 storage unit. The lady that got me all checked in was great and super friendly and efficient (her name was Brooke I believe??) I would prefer extended hours for access though! It's hard to find time outside of work to be able to access the unit with their pretty limited hours, though it's not terribly inconvenient for me as I am just getting a unit for a few months when moving houses.
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October 2023 by Jacob Jewell
Went to finalize our online reservation for a unit here at StorQuest Bothell and got some A+ service & help!Brooke was fantastic. Rather than just fly through the paperwork get us the unit we quickly chose online, she went over our needs and helped us find the perfect unit for the best price! Highly recommend.
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September 2023 by K G
I had an appointment with StorQuest in Bothell this past Sunday. Connie met with me and my son, she took us through the facility and showed us our locker. She was very thorough in explaining the policies of the facility. We were impressed with the security and cleanliness of the facility and Connie's professionalism.
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September 2023 by Mellissa Campbell
Very friendly and flexible staff. The property is always clean and in good shape. I do not worry about the security of my unit because I know that they are doing everything possible to keep my things safe. I have stored my belongings in many other self storage units, but StorQuest is by far the most reasonably priced, professional, and awesome self storage. I wouldn’t take my stuff anywhere else!
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September 2023 by erin fleck
Great management and communication from the StorQuest team at this location! We had to transition ownership of a company account and the team has been great to work with. Really appreciate their services and support!
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July 2023 by Sharron Downs
Connie the General Property Manager was very thorough, professional and very personable. It was a very good experience. Connie explained the contract, details, fees and took me on a tour to see units. Connie had lots of patience with all of my questions. This is a very clean newer facility. I highly recommend this facility for any storage needs. Whether you are looking for a locker, small 4by5 (small space) or large unit this location has it all. You can make reservations online or go and be helped. It’s very clean, well kept. They have several carts available to help with the moving process. Again I highly recommend.
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July 2023 by Bok Oh
Connie did an amazing job in fixing my issue. She was very professional and patient. I would highly recommend her to help you with anything at this location. Storquest upper leadership, please fix your payment system so that people can setup two different payment forms online if we have multiple storage units easier. Me having to come in every time to get this resolved is a big waste of my precious, expensive time. With all the tech advances, I would expect I should be able to do this online easily.
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July 2023 by Sheila
Connie is most thoughtful and thorough, personable and patient - always available via phone or in office. The facility is well planned, safe and in great location. Access is gated and guarded, yet easy-to-use/ unload. Equipment is available to aid in transporting boxes and furniture to unit.