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March 2024 by P J.
Avoid for collision repair if you have another option that fits your timeline. Ditto other reviews about office person. Shop wants to repair rather than order new part (insurance company driven?). Might have caused reverse indicator-light outage on the side of repair in the process (coincidence?). Repair workmanship itself is satisfactory, just a frustrating experience overall.
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February 2024 by Ryan M
Excellent people here. I read some of the reviews before I went in and was a little concerned. But my experience with these folks was top notch. They were prepared and on time for my appointment and very helpful. The office manager (Amanda?) was polite and friendly and Kenny, the estimator, was super helpful with the multiple questions I had. He looked closely the car and provided a written estimate in no time. Then he went over everything and explained it in detail and so it was easy to understand. Amazing service and I will definitely go back there with my business.
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November 2023 by Ashley Watson
Zero stars. Amber the client service agent (what a joke) is the rudest most infuriating person they could possibly have working there. They lie about cost then blame you that you were told about additional fees when you weren’t. Lazy work and very disorganized. I mean what kind of business allows customers to be treated this way?! Progressive and this shop are garbage!!! Do not take your car here you will absolutely regret it!!!!Services: Painting
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October 2023 by Elliot T.
Worst experience ever. Progressive uses them for repairs. Amber was rude and dismissive. Choose a different auto body shop.
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October 2023 by Cody Macaulay
Pretty much what I expected. Little orange peel on the paint to be expected, but the car looks great. They were fairly quick too. Was a little concerning but looks like the work was done right from what I can see from underneath and they warranty their work anyways. I dont understand what people complain for or they should ask questions about the work order and what is getting done if they dont understand.100% would try themServices: Painting
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October 2023 by Mark Silverman
I called to schedule for my car to come in and a rude front desk secretary named Amber let me know that it would be several weeks. I waited those several weeks, brought my car in, and there was Amber, the rudest front desk secretary that you could imagine, when I walked in the door. After a couple of exchanges, I asked for my car key back and left, as there is no chance in hell that I would let a place with that rude of a secretary repair my car.
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September 2023 by Mark S.
When I first scheduled to take my car in over the phone, I found the front desk secretary to be rude, but I scheduled anyway. Yesterday, I went to take my car in and found the same front desk secretary's attitude to be just as rude as what I experienced over the phone, so I asked for my key back and left, telling them they would not be fixing my car. Unless you want to experience rudeness from a front desk secretary, do not take you car here.
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August 2023 by Shriram MC
Irresponsible and rude front desk agent. They just outright lied to me and the tow truck sent by my insurance company. Please don't get your car repaired/towed in here. Wait however long it takes and get it repaired elsewhere.
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August 2023 by Shriram M.
Irresponsible and rude front desk agent. They just outright lied to me and the tow truck sent by my insurance company. Please don't get your car repaired/towed in here. Wait however long it takes and get it repaired elsewhere.
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July 2023 by Stephanie Tannin (Shynnee)
Ambur held my hand and led me through the whole process, she stayed on top of the insurance company and kept me completely on the loop. The car came back looking pristine and I couldn't be happier with the work. I hope to never need it again, but if I do, I will definitely be using Proco again.
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July 2023 by Ram Supramanian
I had my car repaired by Proco which was recommended by Progressive Insurance. Proco did the core job well, at least seeng from outside. But I had lot of other issues.Exec summery: Stay away from this provider.Issues:- I had to wait 3 months to get an appointment to even have my car be inspected and evaluated.- When I picked up the car, the AC fuse and blower was gone and I spent $600+ to fix it. Despite trying multiple times, they refused to take responsibility of it. The AC fuse and blower was in perfect working condition with no history of issues when I dropped it. I clearly know that the fuse was short circuit during their possession of the car.- When I picked up the car, the wooden trim in the door handle was not installed and left at the floor. I tried to put it back in front and it didn't fit. They said its normal. I contrasted it with other 3 doors and they had to agree to take responsibility. I declined its $55 offer and asked them to replace it. They did it the next day.- They drained my battery at pickup and had to give me a jump. Apparently they left an internal light on and my battery died again after I reached home and left my car in garage.Now, bonus on the irresponsible people in Progressive:Sam and his boss Melanie: They decided to take the side of Proco and not their customer despite me pleading how it is extremely likely that they short circuited the blower and fuse. Progressive calls this 'normal' wear and tear - something that has not happened in my Highlander for 13 years and 176,000 miles and 2 other long time Highlander owners I have checked with.Conclusion: If you are sent to Proco by your insurance, your best bet is to not have any issues. If there is, both Proco and your insurance company will not be ethical and responsible enough to act right. You will end up paying a lot more out of pocket 'after-service' service.
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June 2023 by Justina Thompson
Will definitely be using this place again! (Hopefully I don't need I need to though lol) Very friendly and professional, Ambur the office manager is fantastic and knowledgeable. Before and after pictures are added, unfortunately I don't have pictures of the full damage to my car. The 'before' picture doesn't do justice to the damage as that was taken the night I was t-boned and I didn't get around to fixing my car until two and a half years later, so the damaged door had deteriorated A LOT. Overall they did an amazing job making my car look exactly the same as the day I bought it.Services: Auto body & trim repair
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June 2023 by Flat Earther
This is the worst body shop I have ever been to in 30 years of my driving life. The owner is a crook, a liar, and makes things up. I was hit by someone who owns progressive insurance, the worst insurance company you can have. He put in an aftermarket fascia without structurally attaching and replacing the broken brackets. The facia falls apart while driving, for which they give you a lifetime warranty. I trusted the shop to replace my bumper to the factory specification. However, he refuses to accept his shady job and then lies to progressive insurance, which refuses to listen to me. Most reputable shops have stopped taking progressive. A federal government standard, 49 CFR 581, defines a bumper standard. Sure, it's for new cars; however, you expect to be repaired with the factory standard whenever you're doing rework. The shop owner refused to follow even though I shared the required structural integrity; he went with flimsy aftermarket fascia, not replacing the brackets, and then lied to Progressive while claiming the brackets were not part of the bumper system. I had to repair the whole thing myself.
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February 2023 by Kelly Fox
Friendly, high quality and efficient service done after my auto accident. Work is backed up by warranty for vehicle’s lifetime. Definitely recommend supporting this local business.Services: Auto body & trim replacement
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February 2023 by Spectre DC
Listen to the one star reviews on this business, I should have when I checked prior to going here. DO NOT USE THIS SHOP!!!I was referred here through insurance - long story short, I decided to cancel my claim and decided to pay for the estimate out of pocket and whatever it cost to put my vehicle back together. They “declined to reassemble”.I took my car to the dealership I get my regular work done through, they estimate the shop did upwards of $750 in labor damages to reassemble my vehicle.Listen to the guy that says Amber is a weirdo, 100% true.I’ll also note that my family owns Miner Brother Racing and Miner Brother Race Engines of the NHRA… I’ll go ahead and leave this here to signal our expertise when it comes to cars and mechanics.Service: Auto body & trim repair
