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June 2024 by Theresa S
This branch at Canyon Park Place has low own quality workers. Terrible customer service with condescending attitude. The worker tried to overcharge me and when I asked her why she charged me so much (I picked 4 tendon and you charged me 14). She then said they have to break into smaller pieces and each small piece is count as one. When I said I thought each one of them is a piece some the store didn’t break them apart, she said “well that’s crazy!” You are the one who put the item on the shelf without breaking it down to the tiniest piece, you didn’t do your work and expect customers to know that and do the work for you? Not only it is misleading and it’s also dishonesty! Avoid this branch if you don’t want or get treated like you are beneath them!!!!
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May 2024 by j la
My favorite pet food provider in the area! There is no pressure from sales staff but if you need help or have questions, they will gladly answer with lots of knowledge and cheerfulness. They have such a positive attitude and always offer samples. You can instantly tell everyone here is a full-time animal lover and genuinely wants to help you feed your pet the best. Keep up the great work, Mud Bay ?
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January 2024 by Anthony Popelar
The mud bay has a wide range of pretty products. Our Corgi loves visiting! There are tons of different brands of food and treats which is perfect for our dog with tummy troubles.
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December 2023 by Meggan V.
This is the 3rd time I have shown up with 5 min till closing and the light says OPEN and I was left standing outside with locked doors- One staff saw me and chose to just turn around and keep walking at 6:58pm on a sunday. I raced here to get here before closing after my work shift(6:30) so my dogs have food for tonight- I now have to figure out an additional option when I can only get the food from Mudbay. bare minimum opening the door and saying We actually are already closed so sorry would of been better. I would go to other locations if close to closing as this one closes early often.
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November 2023 by Someguy
Nice and helpful! If you’re looking for a quality pet store, this is my go to. Prices can be more expensive though…
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November 2023 by H Q
Typical Mud Bay. Feels a bit more dog centered than cat. Decent selection, prices a little high. But the fur babes love their fur mice and orca, so that’s what counts.
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October 2023 by H Qwynn
Typical Mud Bay. Feels a bit more dog centered than cat. Decent selection, prices a little high. But the fur babes love their fur mice and orca, so that’s what counts.
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August 2023 by L SG
We love this place. The team is always friendly and helpful and they have a great selection of bulk treats and wool toys. Great all around.
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July 2023 by Nate Mills
First time visit. Prices pretty comparable to other retailers but I don't know enough about the products to know if they're going to do the trick so I'll give 4 stars and maybe update later.
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July 2023 by Niela Ahuja
Absolutely love this place for my pups, they ALWAYS give so much attention to the puppers
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May 2023 by Jennifer Labesky
This is one of the best pet stores for keeping pets healthy and happy . They have a large variety of dog and cat food. I bought a toy and birthday cookie for a puppy bday party!!! He loved them. The employees were helpful and welcoming. Thank you
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January 2023 by J. Frank Parnell
I feel sorry sorry for the employees that work at this store, because they are absolutely a delight, and deserve much better than this store. This store is an absolute mess. First it is very hard to get into and difficult to find. Then on top of that they are never able to keep up on stock. The employees are forced to write little hand written notes all over like "manufacturer out of stock" for hundreds of items throughout the store. This applies to many different types of food from many different manufacturer's, so you know it is all untrue. Unfortunately, the company is putting their workers through this.
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November 2022 by Michelle Leong
I don't know how mud bay is doing this but all pet store chains should learn from them when it comes to hiring amazing employees. The staff at this mud bay store (as with every other mud bay store I've been to really) are just so friendly, welcoming, knowledgeable. Thank you as well for the freebies when I went in to purchase treats for my dog's birthday. You guys are the best and I'll continue to shop here mainly because of the amazing people that work here. Thanks for also taking the time to always listen when I'm trying to figure out the best treat or food for my very picky pup. I can always trust the staff here to have my pup's best interest at heart!! I can also feel the love they have for animals and it really makes each shopping trip a positive and wonderful experience. Thank you ?
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October 2022 by E Kim
Amazing staff, helpful and informative. Really appreciate their trial comp samples, few time, with puppies and with grown dogs, I was able to find right food for them easily, thank to Mud Bay. Will always be my first choice in pet supplies.
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September 2022 by Ruth Field
This place is the absolute best! The staff is so friendly and very helpful and you can really trust any product that they have
