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“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
“Ryan and Ethan are the best! I always walk out of Jet City Device Repair with a smile and my device good as new! Thank you! They responded quickly to black screen of death! Love these guys!”
“I have limited needs for device repair. That said when I do , because I am technically challenged, I am vulnerable to being oversold. I discovered Jet city about five years ago. They are rare. So many places are most interested. In how many dollars they can get. Not so Jet City. In contrast the “ how can I help” is the message and there fees are more than reasonable. I regularly recommend them to my friends.”
10AM - 7:30PM
15011 Aurora Ave N, Shoreline
Mobile Phone Accessories
“Excellent. Local. And above all, honest. I asked for a quote on a repair, and when the price was provided, I was amazed by the honesty and frankness for the price estimate compared to simply buying a new phone. I will be returning in the future.”
“What can I say? Blown away with my experience here. Xander’s pool of knowledge coupled with extraordinary efficiency made my transaction a BREEZE. 5/5 would recommend”
“Excellent excellent service . best Service i've ever had there period. your manager is wonderful and the person he was training is Going to be a great addition to the team. thank you so much because of them I will be back. I came in just for a cell phone and I ended up walking out with a wonderful deal with a cell phone and a laptop. Thank you”
“Really great, quick service! I brought my phone in to repair the back screen yesterday, and thought I'd have to schedule an appointment in advance or something. I was just told to come back the next day, and it took 20 min to get it fixed. So happy I came here!”
“Excellent store, Jesus (Chewy) was very knowledgeable and tried to help me in every way he could. I walked out with a new phone and headphones for the same price I was paying for just my old phone.”
“Alex helped me by putting a new screen protector on my iphone 8 plus even though it’s super old and they don’t have the same screen protectors for sale any more. I will definitely come back when it’s time for an upgrade! Thanks Alex!”
“This review is for Ryan, who helped me with my recent phone upgrade. It was fairly busy and Joseph was preoccupied, so Ryan immediately offered to help me and was very welcoming. I had tons of questions about the promotional deal - it was pretty good, almost too good to be true - yet Ryan was very patient with me and answered everything with ease. Given my last upgrade was years ago, he also walked me through all the specs and details about the current devices to get me up to speed. The process itself to transfer and upgrade my phone took quite a while (not due to anyone) and I even ran into some issues with removing security access on my original phone. Despite all that, Ryan remained cool and patient with me.
I also caused some additional work due to my indecisiveness, but Ryan made everything that needed to happen, happen, with minimal effort on my part. Top notch customer service and overall great human being.
Note: Remove Find my iPhone on your original phone BEFORE you go to the store, because there can be a time-delayed waiting period.”
“Wei-ing is a FANTASTIC consultant. We came in short of time and he made sure to inform us of all the information we would need to gather to switch providers.When we returned, he took the time to inform us about all our options and the benefits and drawbacks of each. Switching providers was proving to be a challenge. He was patient and kind through the entire process and we all celebrated the successful transfers as they finally went through.We had such a great experience!Thank you, Wei-ing!”
“I rarely go into the stores for anything. I think I've been in them twice during my long association with At&t. Each time the customer service was great. I hear many stories about how bad customer service is with the company. I suppose I'm the rare Unicorn that believe they're not true. I got the help I needed without any issues. Emma was great! Thanks At&t!”
“friendly and helpful people. However, my fold 4 screen protector replacement has two tiny creases midway close to the center and in somewhat of a noticeable spot. My worry is the durability of the new protector.”
“I recently had the best customer service experience of my life with AJ and the store manager Vanya from AT&T. They went above and beyond to help me upgrade my phone and even managed to lower my bill in the process. Their professionalism and efficiency were truly impressive. AJ and Vanya took the time to explain all the options available, ensuring I made the best decision for my needs. The entire process was smooth and stress-free, thanks to their expertise and friendly approach. I highly recommend their services to anyone looking for exceptional customer care. Thank you, AJ and Vanya, for your outstanding support!”
“There are missing people in Portuguese. Some participants make an effort to speak to us even through the translator. Others don't answer you, you send them to the call center number.”
“5/5 - Luna greeted quickly and kindly as soon as I walked in. I came in with questions about my family plan that had a lot of different things added to it, making adjustments and calculated needing to be done longhand. Luna patiently walked me through and carefully explained multiple scenarios for me to get the best deal without sacrificing the same services we have. Thanks Luna, what had been a pain for me to figure out on my own was something taken care of with no stress!”
“Taylor is the nicest person I have ever met. I got locked out of my car just outside the store and he was extremely empathetic. Must be a great place to work if your employees are so willing and able to help anyone and everyone. Thank you!”
“Malcolm was an amazing help. Extremely polite every time we were in the store and exceptionally knowledgeable as well as helpful. I had a very tedious on going interaction with att trying to upgrade a phone these last two days and not only did Malcolm jump right up as soon as he saw us walk in he also remembered us in what felt like warm regards from the day before and was able to swiftly help us finalize the upgrading process. He also had a vast amount of knowledge about how the interworkings of the company operates and was able to offer me a multitude of options to meet my needs. 10/10 probably one of the overall best experiences I have had in an att store.”
“Iain Bray our service rep was great. He was professional and helpful. Our son needed a new phone and he was great with our son and helped us find the right phone that was reasonable for his age. Staff was patient and professional”
“Spencer was the most competent, real, and kindest representative we have EVER dealt with at a Verizon store, and we've unfortunately dealt with quite a few. Spencer rocks!”
“The team at Alderwood Mall is awesome! We purchased a new phone and older phone was so old that moving data was a real challenge. They worked with us through all the issues and were able to get the new phone set up to seamlessly replace the old one. Great staff and support all around!”
“I had a “no SIM” issue on my iPhone and when I arrived there was no wait to be assisted. The associate who helped me was friendly and knowledgeable and fixed a complex technical issue in just a couple minutes.
Highly satisfied and would highly recommend.”
“Don't often take the time to write a review, but had a fantastic experience with Kyle at this store today. Called in this morning to the call center to ask a couple questions about setting my mom up with her cellular watch to keep her safe as she ages - the customer service agent was so frustrating I just decided to go into the store.Kyle went above and beyond to take care of us - setting my mom up, helping choose a number from the same FL area code as her phone, double-checking that her address was correct in case of a 911 call... and on top of that, helped me with upgrading my plan, saving money, increasing speed, and getting me my best discount (teacher)...Truly awesome experience with this store - thank you Kyle for caring about the customer!”
“Not only is the store clean and organized, but the staff there is extremely helpful and kind, as well. Chris G. was the store associate who aided me in picking out a replacement phone, and I can say he went above and beyond and out of his way to provide me with top-notch customer service and salesmanship. He spoke with me about the kind of phone that would meet my specs/needs with a practical approach, which I (and my wallet) greatly appreciated! Because he was so willing to help me find the best phone for my budget, I was able to purchase a phone case and screen protector, too, which only added to the positives of this experience. He helped me get exactly what I needed in a timely manner and with genuine care! Go Chris G.!!!!!!”
“My 6 year old phone was starting to show some obsolescence so I went into AT&T Mill Creek to ask some questions about an upgrade. Tyler was amazing and very patient, answering all my questions without trying to rush or upsell. It was actually the best experience purchasing a phone that I've ever had. We settled on one of the promotions, including a tablet, and it cost less than just the phone normally would have. He also gave me advice on international travel usage and other phone tips which I'll use soon.”
“Everyone here is amazingly attentive and willing to help out with anything within their means. Shout out to the beautiful Kehlani, Alex, and the other homie who’s name escapes me but he has cool tattoos.”
“I used to work for this company and had service with them for 7 years still strong. HIGHLY recommend .. No contract .. Month to month... Customer Service is phenomenal.Whatever phone you buy you own outright. You can upgrade whenever you want just turn off phone, take out sim, put sim in new phone, turn on and make a call. It associates phone with sim. NEVER take out sim or memory card with phone on .. It will make it corrupted and any pics or files will be lost forever.”
“I was just in to port my Google Voice number to AT&T. Ashton was unbelievably patient and extremely competent in getting this done and then helping me setup my iPhone the way I wanted. I’m so impressed and pleased. Highly recommend!”
“This T-Mobile is the best in Washington for Customer Service talk to JAZ and Josh... They listen to every concern and question and take there time with trouble shooting! Thanks Guys for helping my Dad! Sheri Taylor...”
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“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”