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“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
“I'm at senior center in shoreline and I was being helped with my tech. With fikra and he has done an amazing job today to help me to navigate my phone help in my computer. I'm very grateful and very thankful for his knowledge. His wisdom and how patiently he guides me. He teaches me and he helps me. I appreciate all the hard work that he is doing on. I'll be half might be up in many other seniors. And I'm very thankful and grateful for his kind and hard work here. Thank you. Figure out for all that you have. Update for me.”
“Had to have main screens on both a iPhone and an iPad Air, devices ready on time and have been working flawlessly since. Wife is happy and saved a lot versus buying replacement devices”
“I thought my screen was cracked, but it wasn’t. The screen protector saved it. I got a new protector for only $30 and was on my way with an essentially new phone. I like the life time guarantee.”
“Went inside not even take 5min talk to the gentleman at the front desk, exchanged information totototo. Approved $1 down for finance. I recommend this place for everyone”
“Came in looking to get my phone fixed as fast as possible, and Gage was very helpful and attentive to getting my phone fixed right away and was very kind during the process. He had my phone done within two hours!”
10:30AM - 7:30PM
20001 Aurora Ave N Suite A, Shoreline
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“I worked with Noor (apologies for any misspelling!), who didn't try once but three times, to find me the correct glass front for the Samsung note 10+, because most of the local sellers were using a screen with a weird bezel instead of extending from edge to edge. He went out of his way to try to find the right screen replacement, going as far as ordering a replacement out of country, and he walked me through the process so I understood in layman's terms what he was doing and why. He was a really down to earth guy to chat with and was very personable and easy going. I walked out with a perfect note 10+ screen replacement and highly recommend using them.”
“We had a very hard task to do and getting my aunt a new phone and the AT&T rep at the Redmond, WA store was fantastic. Shout out to AJ for his patience and determination getting us set up. Thank you so much”
“Malcolm was an amazing help. Extremely polite every time we were in the store and exceptionally knowledgeable as well as helpful. I had a very tedious on going interaction with att trying to upgrade a phone these last two days and not only did Malcolm jump right up as soon as he saw us walk in he also remembered us in what felt like warm regards from the day before and was able to swiftly help us finalize the upgrading process. He also had a vast amount of knowledge about how the interworkings of the company operates and was able to offer me a multitude of options to meet my needs. 10/10 probably one of the overall best experiences I have had in an att store.”
“Tyler that works at this store is the best! We went in to get new phones and he was extremely helpful. He walked us through all the options (without being pushy), answered many questions and helped us get our new phones set up. He was kind and patient and clearly really knows what he’s doing. Overall it was a great experience for getting a new phone which can be a stressful process. Definitely recommend this store and Tyler!”
“Very patient and helpful even though i clearly come in closed to the close time. Really appreciate the transparency in the solution and information, will def revisit.”
“I am so pleased with the service I received today. Long story about how my phone’s protective screen was shattered a bit (DON’T Pump gas, put your phone on the top and drive onto the highway?). I’ve always gone to AT&T for assistance.
Today, Scarlett answered the phone and checked to make sure a new cover was in stock..so nice to speak with. I went in after work and Caitlin cleaned everything, installed new cover and I was in and out in 10 minutes!
I know you can buy stuff online, but, because I got my phone there, the cover was $10 and professionally repaired.
Pretty great!
Oh, and if you’re thinking about Otter Box for a phone-so worth it. At least 10 cars probably drove over my phone before I found it!
Thank you for lovely service?
Carrie Connolly”
“Wei-ing is a FANTASTIC consultant. We came in short of time and he made sure to inform us of all the information we would need to gather to switch providers.When we returned, he took the time to inform us about all our options and the benefits and drawbacks of each. Switching providers was proving to be a challenge. He was patient and kind through the entire process and we all celebrated the successful transfers as they finally went through.We had such a great experience!Thank you, Wei-ing!”
“Thank you so much for great highers. Corey gave us exceptional service. We will be coming back to bundle services. He was great!!! So thankful for his expertise. Joanne Stewart”
“We are at the Verizon store now. The staff is super helpful and very knowledgeable and just helps save us a ton of money. We worked with Joseph and can’t complement him enough for what is typically a horrible experience.”
“I tried ordering a phone online. After too many failed attempts with stock, availability, and page refreshing on its own. I called Kirkland location and made an appointment with Stevie. Went in 45 minutes later. He helped me right away, had me set up with a phone in minutes. He then proceeded to sync all my phone information to the new phone, put on a screen protector, and found me a sale $10 phone case all in one short visit. He was refreshing to chat with and very personable. Absolutely recommend going to see Stevie if you go in store. The other folks were very friendly as well. Would recommend if your impatient person, make an appointment, since that location is so central, don't be upset that you didn't preplan. Also, if you do plan to purchase, call in advance to make sure they have the product as I did before I made the trek.”
“Our heartfelt thank you to Andre, Sheikh and Vivek at the Northgate,Seattle, Wa AT&T! Each of them helped problem-solve a very difficult error, and in the end, we invested in a Wi-Fi solution and a tablet to facilitate our lives in rural Blaine, Wa.
Believe me when I say, these men are the best! We are happy!”
“Amazing service at this location today by Nyair Cleveland. We haven’t been happy with our Verizon service for the last year so decided to try something different with Cricket. We didn’t even have our phone #’s ported yet and Nyair was able to advise us through it and get set up with 3 new lines (including an Apple Watch) in less than an hour. He was extremely thorough making sure everything was working exactly right before we left. He was friendly, answered all our questions and made what is by nature a tedious task more enjoyable. Thanks Nyair!”
“The team at Alderwood Mall is awesome! We purchased a new phone and older phone was so old that moving data was a real challenge. They worked with us through all the issues and were able to get the new phone set up to seamlessly replace the old one. Great staff and support all around!”
“Spencer was the most competent, real, and kindest representative we have EVER dealt with at a Verizon store, and we've unfortunately dealt with quite a few. Spencer rocks!”
“I am so Glad Kyle has helped me. He is the BEST. I am phone challenged he was so patient and a nice gentleman to help me. I will refer all my Verizon friends to this store”
“This is a five star review for Cory, although I don’t know if this is the correct spelling. From the moment I walked in the door he made a great connection, was with me the whole way through using a warranty, replace my lost phone, and also had excellent technical support skills. He remembered and greeted me when I came in the next day, and I was very disappointed to find out he wasn’t there the third day. Thanks again, my phone is finally set up after I was referred back to Apple today…”
“I used to work for this company and had service with them for 7 years still strong. HIGHLY recommend .. No contract .. Month to month... Customer Service is phenomenal.Whatever phone you buy you own outright. You can upgrade whenever you want just turn off phone, take out sim, put sim in new phone, turn on and make a call. It associates phone with sim. NEVER take out sim or memory card with phone on .. It will make it corrupted and any pics or files will be lost forever.”
“I had an outstanding experience of Customer Service today at the Northgate local store. Reminding me again of the vital importance of human customer service representatives who understand situations and know how to appreciate the human element in navigating obstacles and problems that can occur with a business account.
Retail store manager Josh Gaffney and his associate Kyleland contacted customer care attempts to call them on my phone via 611 failed for reasons unknown. After several attempts to call 611 and having my call systematically disconnected, it was only assistance in the store that resulted in being able to connect and begin to resolve the issue. Josh persisted and made sure that each of the steps that needed to happen were accomplished collaboratively with the customer service representative. This is why I've been with T-Mobile for eight years four months and 28 days. Kudos to this local store for keeping a customer.”
“G was absolutely amazing honest and true. Not your regular sales person. Instead of selling me on some bs she sold me on her self. Was happy to do business with att. Take notes Xfinity. She went above and beyond. Go girl”
“Rafael is awesome (!)
The other employee called me "my man" and I told him it's offensive but he has never apologized
I was about to give this store a bad rating until I met Rafael...I'm being very honest
There's a bit more I can say about the other employee if the owner wants to know more”
“Henry Hernandez helped me find a battery pack that I needed so badly that day.He even went above and beyond and offered to charge my phone and the battery pack for a few minutes so I can use my phone to do some contactless transactions while shopping. Such a lifesaver and wonderful customer service!”
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“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”