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January 2024 by Sean Killeen
Vanilla, would be the best description of this place? The Management or supervision is the big draw back here? The staff are exceptionally friendly and polite, but, are young and powerless to anything woth out the wizard hidden behind the current and some bad policy that he uses the staff like human shields to hide behind. Watch your wallet and charges for ol' school type transactions. This 2024 and that type of control and tactics are why your parking lot typically gas only 2 or 3 vehicles in it. Can't save your way to a profit?
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January 2024 by Mehboob Atwal
This place was amazing.The breakfast was well served and cooked and the room was nice too. The service was extremely good thanks to Joe and Husan they made my stay even better.Its just the hot tub that was not working but instead I went for swimming.
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January 2024 by Ute and Paul Bowman
Very happy with the cleanliness of the room. Location was quiet. Breakfast included a large variety of choices both hot and cold. Service was friendly - no complaints at all. Would definitely stay again!
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January 2024 by David Ord
Booked a room at the hotel for a business meeting just a couple days ago. Due to inclement weather I had to call and cancel the stay and they refused to refund money. Didn't even stay in the hotel, didn't get zero, zip, nada and they took the money.
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January 2024 by Franklin Howse
I'm genuinely shocked at the negative reviews of this place. Everything from the breakfast to the pool was amazing. The room was clean, and they even gave me an upgrade. The staff was absoluteky awesome too! The only negative I can think of was at dinner...the chicken sandwich was a McChicken style ground up chicken nugget style fried patty on a white bun (it did have some veggies on it which was good). But that's not appropriate quality for a restaurant like this which should have a real chicken breast. However despite this everything far exceeded my expectations and the food (aside from this) was seasoned to perfection.Food & drinks: Don't get the chicken sandwich! The breakfast though was amazing! The potatoes were seasoned better than any hotel I have ever stayed at and the eggs/ pancakes were cooked to such perfection I was shocked.
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January 2024 by Bekah Campbell
Outstanding. Clean, classy rooms, great service (thank you, Joe and Michelle!), excellent made to order breakfast (I didn't get the kitchen staff's names but they were amazing, thank you!)! I didn't want to leave.
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January 2024 by Marilyn Thomas
Nothing outstanding. Typical budget hotel where the check in guy is also chef and does the laundry. Rate was good for the area.
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January 2024 by Jackie Reaves
When things are cheap they are usually cheap for a reason and this hotel is one of those things! First and foremost they have ROACHES, which is disgusting. When I informed the front desk the person working didn't seem to know what to do and had NO support from management. The individual tried several times to contact the manager to no avail. Upon check-in before the roach debacle, we checked in late and asked for late check out which we were granted. The next morning a little after 11 am, housekeeping was at the door to turn over the room. I informed housekeeping that we had a late checkout and was told that it wasn't noted from the shift before, the front desk said the same as well. There was no manager on site again and he couldn't be reached by phone that morning either. This whole experience left a bad taste in my mouth.
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January 2024 by luke spencer
Room was very nice and shower was probably best I've had in a hotel of that price range. Hot water in bathroom sink didn't seem to want to work under 12 minutes and I couldn't get air conditioner to come on. Was able to get heat but it was very loud. Also, had a first floor room and there was quite a bit of dog noise.
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January 2024 by Nathan Glaus
This isn't a bad Holiday inn there were just some things I think they could do better. We had 6 people and our suite for 6 that only had seating for 4 and 3 towels. There was an empty space where I think a table was supposed to be. None of that ruined our stay but could be addressed.
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January 2024 by Keith Fairbanks
Great place for an overnight stay before heading to Stevens Pass to snowboard.Safety: Very safe, well lit
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January 2024 by Husanjot Kaur
I had an excellent stay here everything was
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January 2024 by Steph Rox
Awesome staff, so friendly, accommodating, extremely clean lobby and room. Excellent experience.
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January 2024 by Peace Lover
We spent two nights at this gorgeous place, and what a delightful experience it was. Mr. Arron Bath, the hotel manager, is incredibly courteous, humble, and a true professional. He made a special effort to show his guests the best possible hospitality. Mr. Suraj at the front desk greeted us warmly and provide excellent service. He is also an amazing guy, well-trained, and very courteous personality. Of course, the chef and waiter, Mr. Nitish, is the gem; he is the most modest and helpful server I have ever met. I sincerely thank Mr. Arron, Mr. Suraj, and Mr. Nitish. These three gentlemen are a real asset to the Bothell, Washington, Holiday Inn Express.
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January 2024 by Kevin Solis
Just what you'd expect, pretty good prices and nice employeesWalkability: Simple layout, it was great.
