Harborstone Credit Union is a financial institution dedicated to creating thriving communities by helping its members achieve their full potential through trusted relationships. It believes its members, regardless of income level, can achieve financial prosperity with the right support, tools, and resources, aiming to make them feel empowered and confident. Multiple reviews highlight exceptional customer service experiences. Staff members are consistently described as professional, supportive, helpful, nice, caring, friendly, kind, and personable. They are commended for being amazing, outstanding, superb, and excellent. Specific qualities noted include being very organized, customer-oriented, talented, cool, calm, well-collected, and laser-focused. They encourage open dialog, provide guidance every step of the way, and ensure members understand everything. The service is also noted for being fast and efficient, even under time constraints. Staff are always willing to help, answer questions thoroughly, and are praised for their honesty and trustworthiness. When they do not know an answer, they openly admit it and work to find the information, which builds significant trust. This reliable and good-natured service gives members confidence, making them feel comfortable and well taken care of in their unique financial situations. This consistent, high-quality assistance leads members to strongly recommend the credit union and its staff to family, friends, and acquaintances.
Darrel , was very professional and supportive thru our equity loan process. He was very helpful, and always answered our questions. We were very comfortable with Darrel. We were guided every step of the way thru this process, and made sure we understood everything we signed. We will definitely recommend Darrel to family... read full comment
March 2024
Jeanie was so nice, professional and caring! She helped me set up a savings account for a foreign check that I couldnt set up anywhere else. Ask for Jeanie if you want the best, fastest service ever! ?
February 2024
Darrel Vo consistently gives amazing customer service, friendly, with a smile, always willing to help and kind every time. The world needs more hard workers like Darrel. You are appreciated!
