-
March 2024 by Sabene
Was in here today to mail out a return. Eric helped me, the process couldn’t be any smoother. Great customer service provided by Eric, thank you!!
-
February 2024 by Remy Shriver
Eric was like, more than just helpful. He provided phenomenal service to help my fiancée and I get our wedding programs exactly how we wanted them, and he helped us save money too! We thought we lucked out getting him to serve us, and we certainly did, but all the staff was super nice and friendly. Eric, however, was a serious superstar!
-
February 2024 by Sonja Malik
I was at their store today trying to print a document. Suddenly out of nowhere I hear a loud buzzer sound and the computer reboots because I ran out of time. When I realized that I just paid $5 for 5 minutes of usage after losing the progress I’ve made, I was not happy about it and voiced it to the heavy set employee who was assisting another client. I was apparently upset about how FedEx store charges $1 a minute for computer usage and uttered the phrase “highway robbery”. The heavy guy immediately took this personally and said “I’ll help you with this but I surely don’t appreciate the attitude”. I the told him I am a customer and you cannot treat a customer poorly like this. Again he said “Yes I can and I don’t like your attitude. Are you having a bad day sir?” I could not believe my ears. Here I am being mistreated and insulted by the FedEx employee. I have never witnessed this before. What country am I in?!!!!!!! As I was asking him for his manager he hands me a card with instructions on how to print the document cheaply without paying for computer time. I really thought hard about lodging a complaint with his manager and/or going all the way to social media and corporate as this employee is in dire need of retraining and is a liability to FedEx. However after printing my document and taking a deep breath I decided not to go that route as I didn’t want to cost someone their job. Besides if this is how this gentleman conducted himself with me I am sure he already had prior similar offenses and the manager is either condoning such behavior or is worried about losing staff since the store is understaffed. Either way. They lost my business.
-
January 2024 by Esther Lee
Thank you, Austen, for helping us laminate our construction prints with the correct material and cutting them out for us. Your assistance exceeded our expectations.
-
December 2023 by Girl Guide to Oregon
Eric was professional, upbeat, good at communication, made the whole process easy and stress-free. There was literally no wait and he took care of all my needs.
-
December 2023 by Alison Rust
Arrived at 5:45 on a Sunday and walked up to a dark store with the open sign off. If you're going to close early update your website, google, and the posted hours on your front door.
-
October 2023 by Elizabeth Johnson
I am continuously impressed with the customer service and attention to detail at this branch. Austen and Eric were so nice to deal with. I ordered poster prints for my daughter's teen room and Eric trimmed the edges to perfection. Austen packaged them up with such great care to make sure they wouldn't get damaged on the way home. Thanks so much!!!
-
October 2023 by Laura Wilson
I don't know what's up with FedEx lately but when this location had our package the last two times our order went to them, they didn't let us know until they had sent it back already (seven days after they had received it). When we talked to them about it, they weren't really helpful. However, I have gone in when someone working there was pretty on the ball, so perhaps the quality of your experience just depends on who is working when you go there.
-
October 2023 by Esther
Have always had a great experience here, whether it be for passport photos or print jobs. Austen in particular is fantastic. He went above and beyond to help me out of a jam with a rush print job for PTA. He was the only one there but took care of each customer that came in quickly and efficiently, and was super friendly and helpful to everyone. I was having a stressful morning but he was so great and his kindness made my day. Thank you!
-
October 2023 by Abdul Sajid Mohammed
ERIC, went above and beyond to assist me with my shipping needs. His exceptional knowledge of FedEx services and willingness to patiently answer all my questions made the entire experience effortless and enjoyable. He took the time to ensure that I understood my shipping options, provided valuable recommendations, and demonstrated a high level of professionalism throughout our interaction. Thank you once again for the exceptional service, and please extend my best wishes to ERIC for his continued success in representing your store and brand.
-
September 2023 by Daniel Vianna Figueiredo
Outstanding service provided by Eric C. I personally had to do a bunch of stuff (passport photo, print, shipping, etc.) And he provided an amazing support throughout the entire process. Tried help with cost, suggested ideas, and didnt miss a single thing!! A good example of how a competent employee makes a huge difference in the experience.
-
June 2023 by Katie A
My family and I had a very positive experience at this FedEx Office location recently. We so appreciated Serena's skill, professionalism, and her clear and timely communication regarding our printing order. She went the extra mile to ensure that our printouts were crisp, vibrant, and professional looking. It was a pleasure working with her and we would use her services again without hesitation.
-
June 2023 by Christina B.
No customer service. They made me wait a while to pretty much tell me they didn't have time for me. I wasn't doing a super expensive service so I didn't matter. I should have been screaming for customer service walking in like all the other customers.
-
June 2023 by Sheila B
Consistently fast and friendly service. I've used their print services for years for posters and booklets and I've never been disappointed by the helpful staff.
-
May 2023 by Armando Shaffer
Had a fantastic experience having our passport pictures taken here. The process was very easy and fast.Patrick was very helpful in suggesting a few changes to make sure our pictures wouldn't get rejected. The store was very clean and organized and there was lots of parking outside.Highly recommended for your passport pictures.
