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June 2024 by Lisa Ellis
I stayed at the Bothell, WA location. The room stunk! It smelled like cat urine. The fan vent in the bathroom was totally full of grey matter and entitled clogged. There was sticky matter near the bed on the carpet. 2 lamps were missing light bulbs. Bathroom was otherwise clean as was the kitchen. I got in super late to the room otherwise I would have changed hotels. The stench was unbearable. Location was great for me but the front desk lady never met my eyes. She was courteous but never made eye contact.
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May 2024 by Rachel H
Dirty. Smelly. Desk clerk missing for 30 min. No pans/utensils.
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May 2024 by Cierra Lucas
Manage your expectations. This is not a five star hotel but it's a safe nice place to stay that won't kill your budget if you need temporary lodging for whatever reason. No bugs, no druggies, and a nice area.
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May 2024 by Shelly Statzell
Spent 35 days here and it was great. Nice staff clean comfortable room
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May 2024 by David Barrow
NO LUGGAGE CARTFIRST HOTEL EVER WITHOUT LUGGAGE CARTCARRIED LUGGAGE TO FOURTFLOORWalkability: Bus transportation
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May 2024 by J. W.
If I could give this place less than one star I would. The customer service is horrible. The location is horrible, and the rooms are horrible.
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May 2024 by kelly mull-white
Good place to stay with pets. Should list the additional cost on the website, was a little expensive for two dogs per night.
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May 2024 by Tori Ahmed
The toilet wasn’t cleaned properly. Had to wipe it myself to clean it.Alarm clock went off at 1 AM, didn’t have a stop button so had to disconnect.The AC didn’t work very well.The “breakfast” was muffin, granola bar and coffee. Feels ridiculous for paying more than other hotels for the “included breakfast”.Would not recommend to anyone
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April 2024 by J. Miller
This is my go-to hotel when I'm in the area. The rooms are clean (unlike every other extended stay within 50 miles). The staff is very friendly and the location is awesome. It's literally a few blocks from I405. There are plenty of eateries and grocery stores in the area and despite it being so busy... It's actually pretty quiet. The price is also reasonable. I've stayed here quite a few times and I've never had a single problem.
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April 2024 by R Reilly Pro
This location of the Extended Stay America in Seattle surpassed my expectations in every way possible! From the moment I stepped into the lobby, I was greeted with warmth and professionalism that set the tone for my entire stay.The room was impeccably clean, spacious, and well-appointed, making it feel like a home away from home. The fully equipped kitchen was a godsend, allowing me to prepare meals just how I like them, saving time and money during my time here.One of the standout features of this hotel is its location. Situated close to everything that is needed, it offered the perfect balance between accessibility and tranquility for both me and my dog.The staff were exceptional. Shout out to Katie Schumann and Bre Miley, whose business cards were accessible at check-in if I had any needs during my stay. Friendly, accommodating, and always ready to assist with any request. They went above and beyond to ensure my stay was as comfortable and enjoyable as possible.I can see how guests could be unhappy with the elevators not working for a couple of weeks as they were updating them. It tells me how much they are concerned with their guests' safety, and I greatly appreciate it.With its top-notch amenities, convenient location, and exceptional service, it's undoubtedly one of the best accommodations in the area. I can't wait to return!As my work demands, I stay in several hotels in different locations during the year; what is offered in this location, compared to the price we pay, definitely deserves a five-star review.Rooms: It is definitely worth the price and comes with AC.Safety: As safe as a place can be.Walkability: You can walk to several restaurants, grocery stores, markets, parks, etc.
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April 2024 by Jahmal Black
It's a few blocks away from the freeway it has amazing restaurants around it most importantly customer service is wonderful Bree has been great star has been great the rooms are nice and fitting and for a guy like me who does construction contracts it's a wonderful place to stay for a while five stars all the way
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March 2024 by Donovan Ariatti
I’ve complained 5x about my neighbor banging and yelling at 12;30 am until 4am. All I get from employees is I’ll write it down. Horrible response. Elevator hasn’t worked for a few weeks, and on my floor, which is 3, trash everywhere.Rooms: Horrible, would rather sleep in my car.
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March 2024 by Mateo krutenat
This place is a complete dump. The place is falling apart, our room was left disgusting. Looked like it was never cleaned. The pictures below were of my room. It looked disgusting! The cabinets, the ceiling, the "kitchenette" yuck, yuck, yuck. My bathroom?? Gross! There is pics of the lobby floor with stuff everywhere!Not to mention how every morning and every evening the door to the front desk was always closed with the employees laughing and loudly making fun or rooms and customers behind said door. This place seems to run by children. I saw an employee getting stoned in his car on the clock, I saw numerous employees vaping in the back room. I could not believe it!! Whoever gave any employee a job here? Should be 86'd in the hospitality industry.The front desk?? Was ABSOLUTELY ATROCIOUS!! There was a brunette with long hair and very dark lipstick who treated every person I saw like a burden who was wasting her time.90% of the time, there was no even standing at the front desk, there were in the back room, laughing, vaping, and showing complete disregard for customers and their jobs in general. (See pics below of door closed) The staff was impolite, aggressive and absolutely unruly and out of control. I've never had an experience like this anywhere IN MY LIFE.It left such a terrible taste in my mouth that I'd stay anywhere else before I'd ever step foot into a business run by this company ever again.As someone who stays in hotels months and months out of the year? This is the only "chain" I'll NEVER book with again.Noteworthy details: STAY AWAY FROM THIS PROPERTY!! THERE ARE MANY HOTELS CLOSE TO HERE. STAY ANYWHERE BUT HERE!
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March 2024 by Andrew Bowman
Katie, Star, Bre and the team at Bothell West location made our stay the very best it could be, always happy to see us and make us feel welcome.The extended stay team go above and beyond their job at every opportunity, clean, safe and very welcoming hotel.I will recommend this location to anybody and will stay here again myself if I need a home from home againThank you Bothell West team for a great stay.Rooms: Everything you could possibly need for any kind of stay is provided for you.
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March 2024 by Sean Cyclone
There was no working elevator in the building which made it difficult to climb 4 flights of stairs just to get to my room. There is no hot tub or pool at this location AND the outside door locks often wouldn’t work making it that much more difficult to get to my room. If I didn’t need to stay here I would have checked out immediately upon arrival.Rooms: The room itself was drafty, which made it cold and uncomfortable. Even with the heater set to 90° it never got above 78° thank goodness I packed a space heater.
