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December 2023 by Aaron Kelly
I am not affiliated with Intermountain Glass Inc., a paid spokesperson, or BOT posting this review. What I am is a VERY happy customer. I contacted IGI in July'23 to discuss window replacement options for my 1997 built home. Russ King immediately came out to provide product information, preliminary measurements, and a general timeline of the process of replacing some of my failed Alpine (yuk!) windows. Shortly thereafter, I received my initial quote from IGI. I reviewed the very detailed quote, added & subtracted a few items to fit within my budget. Russ not only re-worked the quote in minimal time, but also offered information on how to gain a rebate from Milgard to help lessen the cost. After providing 50% down payment, I was connected with Rebeca Carrillo at IGI, my personal project manager managing the order of windows with Milgard and the scheduling of final measurement with Jose and the installers once the windows were built. Rebeca represents what EVERY contractor out there could learn from: Communication. Rebeca contacted me no less than a dozen times throughout this quoting, ordering, scheduling, and installing process updating me on ordering status, available dates for final measurements, Installation, what IGI expects when they arrive (space to work) and what I can expect from IGI (my home being treated as if it were their own). On day 1 of installation I was greeted by Riley, Courtney, and Richie. We walked around the home and reviewed the windows to be removed/installed and the timeline required to do so. What was so impressive with this crew was their team communication, knowledge of their tasks, and care/quality they put into their work. Riley, Courtney, and Richie were great to talk to, easy going, and never seemed stressed. They completed the install of 4 windows in record time. Two of these windows were extremely challenging due to their size, weight, and location on the house. The team didn't even flinch. Upon completion of each day, they cleaned up after themselves to the point you would not have known they were even here. Did I mention communication? They alerted me to work they completed as well as what was up and coming. At the end of the installation, Riley walked me through all of the installations and how the new windows operate. He also reviewed the paperwork, warranty, and made sure I approved of the work before they accepted final payment. This has been by far the most pleasant, professional, and well communicated home project I have ever experienced. Kudos to Intermountain Glass Inc. (Emerald City Energy), Russ, Jose, Rebeca, Riley, Courtney, and Richie! You have a customer for life!
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November 2023 by Mike Young
The three installers, Riley, Richie and Courtney, were awesome. They were very punctual, they were very respectful of our property, they were extremely careful to thoroughly clean up after themselves, they were very hard workers, they did not complain (even though they had to work in very cold temperatures), they worked really well together as a team and were cheerful, and they were very, very courteous and friendly.
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October 2023 by Richard Hudon
My new door was installed yesterday. I have a home built of hollow brick, built in 1901. The install team, headed by Art (w/ Richard and Courtney) overcame many obstacles in the install of this door and the final product is 100% professional and truly beautiful. Art was both professional and very friendly. I would definitely recommend this install team to others.
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October 2023 by Vishal Sharma
The installation team (esp. Art and Courtney) were great overall. They got everything done with utmost professionalism, including recommending some tips and tricks to keep the windows in the best shape for longer.Service: Window installation
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October 2023 by Jason Clemmer
Our window installation went very well. The installer (Art) and his team were extremely helpful and professional. I would highly recommend this company based on our experience with their installation team.
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October 2023 by Rebecca L
2/7/2023Intermountain Windows was wonderful to work with. From Bradley and Christopher on the front end providing sales and scheduling support to Trace, Courtney and Alex installing the garden box window. I appreciate the constant professional communication and the beautiful installation of our replacement window today.9/15/2023Loved my garden box window so much that I ordered a sliding door and had it installed last month. I really appreciate Riley coming over today to do a little more touch up on the caulking and vinyl. It’s also great to communicate with Bradley on the Sales team and Colleen and Rebecca on the service team. They are always very informed, responsive and kind.
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September 2023 by Michael Stephenson
Great experience working with Intermountain glass. The installer was amazing and did excellent work. Planning to have them replace additional windows when the time comes.Service: General window replacement
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September 2023 by Levecke Mas
everyone we worked with was helpful, organized and professional. We have worked with this company a number of times over years-replacing windows in "batches". our installer on this job yesterday was outstanding; super clean, organized work areas! on time , communicative. Would definitely hire this company again and recommend to my family and friendsService: General window replacement
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August 2023 by DeEtta Simmons
Riley was on time and did a great job on our door repair, he was also friendly to our barking dog that wanted attention. Thanks again Riley!
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August 2023 by Patrick LeDoux
Brad and Riley were awesome! Very knowledgeable and helpful. Fully recommended them.
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August 2023 by Beth Westmoreland
They did a wonderful job, they were friendly and clean. The new door looks great! We would use them again in a heartbeat!Service: Sliding glass door installation & replacement
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July 2023 by Rick Ogden
Had several windows and sliding glass doors replaced. They all are fine. The one slider is having a frame issue. The warranty representative was great and quickly identified the problem. I believe they will fix the problem.Services: General window replacement
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July 2023 by Steven Bloch
I had all of the windows and patio slider replaced in my home. The entire experience was seamless from the initial sales consultation, to the measurement, the project coordination, and the install itself.Martin and his crew did a phenomenal job with the install, and Riley did great work servicing a few post-install details.Every interaction was pleasant, courteous, and professional, and everybody that I dealt with showed up early for their respective parts of the process.Services: Sliding glass door installation & replacement
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June 2023 by Kathie Shaw
I found Emerald City/Intermountain Glass through McLendons. I appreciated the installation options I had and feel great about both the installation and window warranties.I had an extra large picture window that needed to be replaced. I am very satisfied with the entire process-from the sales room, to the measurement appointment and the communication leading up to installation day. The installation team was exceptional- my house is 60+ years old and we discovered a few issues once the old window was removed. The team handled the issues quickly and professionally and took away my anxiety! The did a great job and I’m really happy with my new windowServices: Window installation
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May 2023 by Adam Nelson
From start to finish an absolutely amazing experience! Ron made the whole quote and sales process easy and without pressure to find the rights solutions for our home. The windows themselves are amazing! The install was done with a very professional, thorough and friendly crew. Courtney did an amazing job of leading the team of Connor, Rodney, Nelson and Genaro. The work they carried was a work of an art! With the age of our house, there were some issues but they found a way through all of it. We converted one window from a hexagon to a picture window and they tool extra time to make sure it was perfect view for the entrance of the master bedroom. Would recommend and use again 110%!Services: General window replacement
