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July 2024 by Gregg Kramer
The incompetency and poor attitude of most of the tellers in this location is incredibly frustrating. Thankfully we do not do our personal banking with them.
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June 2024 by Fortified Pumpkin
Loved the staffs here!
My partner and I just bought our first house last month. The whole process of dealing with agents, loaners and etc. was a huge ordeal, but our experience with this bank were some of the few truly pleasant moments.
Joyce helped us with transferring our earnest money, and Gloria helped us with transferring our down payment. Both were extremely patient, kind, reliable, and attentive to detail. My partner and I were expecting these two interactions to be extremely stressful, but we actually felt so much better after talking to these bankers and had them handled our transactions. Thank you, Gloria and Joyce, for leaving us some good memories before we move out of Bothell!
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January 2024 by Sophia B.
Horrible customer service. Extremely rude woman who acted like I was some sort of thief when my check was put on hold. Instead of telling me to call customer service right away she told me she couldn't help me because I had suspicious activity going on my account. WHICH WAS NOT TRUE. I am a college student getting a financial aid reimbursement check and have every semester. Funny thing is, I call customer service number and they get the hold removed immediately. She could've easily redirected me to that instead of trying to argue with me that I somehow deserve this extremely stressful situation because I don't have a lot of money.
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August 2023 by Male RN
Kristen was very helpful!
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February 2023 by Nancy Bateman
Teller Joyce helped me today as she was so kind and friendly. I would highly recommend this branch.
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January 2023 by Olena H
It is the best Chase branch in this area. Banker Gloria is every time very helpful. She is a good worker and person; cares about the customers and their experience. She understood well exactly what I need and was able to propose the best option. Highly recommend this branch and banker.
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December 2022 by L. Bao
Lacks service when not there in person and having interacted with a few people at this branch, the culture of customer service is lacking. From my experience, this usually trickles down from above. One time, when there were still hosts/greeters, I witnessed a person with keys, whom I assume was the branch manager, verbally treat that person poorly out on the floor and there was noticeable distress in that person's face.
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November 2022 by Michelle M.
Horrible customer service at chase canyon park branch...if you go to the drive threw you will sit and wait..No one checks to see if a car is waiting for help...I could go on and on with all the horrible customer service at canyon park....try fred meyer chase bank down the street...they are Awesome and banking manager along with staff are more than helpful Every Time!
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August 2022 by Jason
Ajeshni was very helpful!
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June 2022 by Brad C.
Completely wasted my time. Tried to set up an investment account for my daughter and scheduled it ahead of time, but was given the wrong person. Then the fact that I have limited availability seemed to be an annoyance to them after scheduling the meeting in advance and having made time to visit. Also, tried to buy Euros and the price went up in the middle of the transaction? Really? You all can't eat the $.75 increase!
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June 2022 by Hari D.
Went in to get notary and had unpleasant experience. I get an impression that the officer was trying to avoid the work . She said she can't notarize on the original document and she can only do it on a separate paper. We agreed for the same but she doesn't want to help the form and not provided example.
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June 2022 by BLao
Lacks service when not there in person and having interacted with a few people at this branch, the culture of customer service is lacking. From my experience, this usually trickles down from above. One time, when there were still hosts/greeters, I witnessed a person with keys, whom I assume was the branch manager, verbally treat that person poorly out on the floor and there was noticeable distress in that person's face.
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March 2022 by Mary-Ann Snyder
We have had a horrible experience. They were sent my husband's financial aid in November and have called about 15 times and been to the branch 5 times. Have had multiple forms notarized and yet corporate says they never receive the info from the branch. They still will not pay the money back that they received.
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March 2022 by Karteek Murthy
I tried calling this center for an appointment and there isn’t a single time someone answered the phone. I tried calling different times of the day thinking they might be busy but nope, they won’t answer nor have answering machine that requests for customer info.
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February 2022 by mil Lak
We went to this Chase branch with an appointment for specific request to open a high yield account only to be told that they will take the request and designated person will call back when they are available for appointment. We had asked for this appointment so why that designated person was not available that time? Even if not available, we could have been informed at least few hours before to cancel appointment and save us trouble to manage child care (we didn’t want to walk in the bank with small kid). On top of that - designated person indeed call back next week only to tell us that she will call back “later” when her appointment would be available. Yes, she called again after 3 weeks. Too late! We sent a formal feedback email about this experience to Chase corporate, no response to that.
