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February 2024 by Tiffany Christou
The vets here have always been very compassionate and kind. My dog who is often very anxious has always been pretty chill coming here.
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February 2024 by Shohrat Sandhanwalia
Good customer service
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January 2024 by Liz Wilson
We typically rate this place very highly, but lately the service has been slow. Since they are short staffed, they didn't call us back with results from a test for our cat until 2 days later than expected. It resulted in us missing the chance to pick up Max's necessary compounded RX, which has meant 3 extra days of intense diarrhea. So sad, he feels so bad and we can't do anything about it until Monday. I hope they find more staff and can make call-backs in more effective timing instead of Friday night at nearly 8pm when everything pharmacy is closed. :(
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January 2024 by Kali Barnes Pimenta
The staff here is very knowledgeable as well as friendly and attentive.My dog loves them :)
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January 2024 by Susan McDonald
Have older dogs and can usually get appointment quickly and never rushed
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December 2023 by Melissa Mahn
I have been bringing my Pets to them for 15 years. They are amazing. Wonderful care. They are reasonable too.
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December 2023 by Kim McCarron
Very happy with Ally's first visit!
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December 2023 by Deborah Riehl
I have been taking my critters to Bothell Pet Hospital since 1976. They have always received expert, compassionate care. I was in there yesterday with my cat, Warda, for her annual checkup. She alas, wasn't thrilled, but she got her usual thorough going over.
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November 2023 by rebekah lewis
Sadie is the best Vet I've had the pleasure of working with after having my pups for over a decade. She was pleasant, kind, patient, informative and really gentle with my pups. She deserves all the flowers!!! Highly recommend
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November 2023 by Kristen P.
This is a sad day for me. We have been going to BPH for over 20 years and we are switching vets with our 2 dogs and 3 cats. Dr. Kovar is amazing and we will miss her and her excellent care. The rest of the staff is not so great. First, our dogs got really sick a few months ago and we called for help. They wouldn't fit them in and sent us to urgent care even though they were open at the time. They should take care of their own and used to but not anymore. My daughter went there with a really sick cat and after paying $1000 and doing a biopsy on their scared kitty, they lost the results and didn't tell her for over a week. We recently took in 3/5 animals in and the visit was not impressive. We asked if the dogs could get a nail trim which used to be complimentary and they said yes but said nothing about the cost. It took about 5 minutes per dog and there was no grinding, just clipping. I paid the $580 bill and received the receipt by email. They charged me $80 for the 10 minute trim. I reached out to express my frustration with this and finally heard back with no resolution. It seems like now all they care about is making money. Their prices are higher than other places, I checked! I would avoid BPH!
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October 2023 by Melanie B.
My family and I have been bringing our generations of pets here for the last 29 years. Dr. Kovar is phenomenal and I trust the Bothell Pet Hospital team wholeheartedly in the care and treatment of my pup. Very thankful this practice is still here (it is an absolute gem!!) and not part of a larger conglomerate. I highly recommend the team here and will continue to come back for as long as I have dogs and live in Seattle!
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October 2023 by JA L.
We have used the services of Bothell Pet Hospital since moving to Washington in 2021. Every vet we have encountered with our two dogs (one older with declining health) has been helpful, competent, and demonstrated sincere compassion. Treatment options have always been clearly explained with costs detailed when I asked for specifics. I never felt pressured if I asked about prioritizing or delaying or declining services. I always felt respected when involved in determining the best plan of action. We also understand that the staffing shortages occurring across the country have affected veterinary services like most other businesses. I've noticed that Bothell Pet Hospital has been increasing their staffing to accommodate emergency appointments. There has been a significant improvement in the past months. My husband and I have been dog owners since 1979 and our dogs have seen many vets over the years. Bothell Pet Hospital has been one of the best and we recommend them without any reservation.
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September 2023 by Dustin Speer
I've been coming to Bothell Pet Hospital for 8+ years. I recently called and asked for a refill of my dogs ear infection medication, and they refused to refill it or even give me the name of the medication without having an exam. I told them super money was tight and begged them to just give me the name of the medication and they wouldn'tjj.I took her in and they charged me $80 for an exam, $50 just to clean her ears and $100 for ear medication that cost $15 on chewy! They greedily charged me $250, instead of informing me of the name of the $15 medication!I called and complained and was told I would receive a call back from the manager. I never received a call, so I wrote them an email. A week later and I never received an email response or call back. They don't have the courtesy to contact back a long term costumer who has spent over 10k at their business! Ridiculous!This place lacks professionalism and will charge you for medication 6x the price of what you can find online! They will not inform you of any other charges during your pets exam, like cleaning of their ears.I will be transferring all of my dogs paperwork and history to another place.
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September 2023 by Dustin S.
I've been coming to Bothell Pet Hospital for 8+ years. I recently called and asked for a refill of my dogs ear infection medication, and they refused to refill it or even give me the name of the medication without having an exam. I told them super money was tight and begged them to just give me the name of the medication and they wouldn'tjj. I took her in and they charged me $80 for an exam, $50 just to clean her ears and $100 for ear medication that cost $15 on chewy! They greedily charged me $250, instead of informing me of the name of the $15 medication! I called and complained and was told I would receive a call back from the manager. I never received a call, so I wrote them an email. A week later and I never received an email response or call back. They don't have the courtesy to contact back a long term costumer who has spent over 10k at their business! Ridiculous! This place lacks professionalism and will charge you for medication 6x the price of what you can find online! They will not inform you of any other charges during your pets exam, like cleaning of their ears. I will be transferring all of my dogs paperwork and history to another place.
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September 2023 by Rachel Yoder
Best experience I've ever had at a vet with my anxious 15-year-old cat. First the staff recommended we give her gabapentin before the appointment, which helped enormously! Before, she has always had to be sedated to be examined. Dr. Rath was so patient and treated my cat like royalty, padding the appointment with plenty of time for her to get used to the room, offering treats, and not rushing things at all. She even managed to pet my cat which is unheard of. Dr. Rath was so gentle and even when my cat lashed out at her a couple times she was completely unfazed. Thanks also to Jordan who hooked us up with the food we needed when it was out of stock everywhere else.
