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February 2024 by Elizabeth C.
We've been using this Bartells for over 5 years, and at this point are just at our absolute limit. The pharmacy is one of the worst I've ever encountered. Prescriptions often take days. It's common to get texts saying prescriptions are ready and then come in to find out they're not. If you call to submit a refill through their automated service, the date and time are never honored so you shouldn't even bother. And the drive thru...it was closed for months. And now that it's open, it might as well not exist. The staff will walk by you in the window with zero acknowledgment for excessive period of time. I've been stuck between two cars waiting for as long as 40 min and waited at the window to be acknowledged for as much as 30. It's utterly unbelievable.
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January 2024 by Hals
This is the worst pharmacy ever. They NEVER answer the phone, their phone texting doesn't work and their online system doesn't work. I got hung up on, and this is one of many times I've been sitting around waiting for my prescription. Last time using them ever.
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December 2023 by Satish G.
Not even worth the 1 star at this location. I have been getting my prescriptions for more than 10 years at this location and never faced any issue. All my prescriptions were filled with in an hour. But now, this store is really worse and the prescription is not ready even after 10 hours and the person at the counter is really rude and asking me to is it really needed tonight and asking me to call and come to the store next time. This has been happening since last 3 months. May be it's time to switch to another pharmacy now.
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December 2023 by Molly S.
So if you need a prescription filled in any kind of timely manner, do not go here. It takes 24-48 hours to fill prescriptions. It is completely ridiculous for it to take that long. Isn't the whole point to have it within 4 hours? Are you that backed up or is it the 2 hours you take for lunch and completely shut down. Maybe lunch time is when people can leave their job to pick up a prescription? Not customer friendly. The tech who waited on me actually seemed irritated that I didn't wait to get a text when it had been 40 hours since my doctor called it in. #needingtofindanewpharmacy
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December 2023 by Jason Slavens
This store used to be amazing. Ever since Rite Aid took over it has been a disaster. It absolutely not the workers fault. The pharmacy is so swamped that they can barely answer the phone. The turn over is so insane that you barely recognize faces month from month. Shame on you Rite Aid for taking away the last pleasant pharmacy experience from washingtonian's.It is not the fault of the workers. They are amazing.
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December 2023 by Tirunadha Rao Reddy
This is the worst pharmacy. They had my prescription for 4 days and still not refilled. The first response customer center give is they have not received any prescription. I had to call them 2-3 times and now they say, yeah, we received prescription 4 days ago. Why haven't you filled it till now? We are busy over a week. So, you can't get anything refilled for a week and need to make 2-3 calls to get correct information. And, this is the 3rd time it happened in last 2 months.
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November 2023 by Barry M
I've been going to Bartell's since it opened and it was such a nice friendly neighborhood drugstore. Then Rite Aid buys them and seemingly overnight they are the worst! I think they just decided to shut down the phone lines for good, since I've never been able to reach them in a month. Clearly their car pickup line is closed for good. Prescriptions for me used to take 1 to 3 hours, now it's several days. Obviously they're understaffed, but when you're dealing with people's meds, you ought to take it more seriously. This is a very poorly managed store now. And my last straw was today. We finally got a text that my wife's meds were ready, then she went there to stand in line with a dozen people only to learn that they can't find her meds. What? Now I have to find another drugstore. Thing is, where do i go? Rite Aid is closing 6 stores in Washington now and I'm sure this Mill Creek one will be next in line for closing. I guess I'll try Costco. In Biden's America, McDonalds employees make over $20 an hour, so why would they want to work for less at a drugstore?
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November 2023 by Tara Bubernak
Terrible customer service. It can take days for them to fill a prescription. I know they may be short staffed but, when you are dealing with medicine people need, it should not take days to fill. Also not ready when they say it will be. The pharmacy often does not answer the phone. No apology for late service or even a friendly smile.
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November 2023 by Mustafa Almaasrawi
We've been waiting to fill a couple of prescriptions for almost 3 weeks, and everytime I go to check the progress out they say something different. First they mention how one of them is composite which they can't fill (and somehow slipped their mind to tell us when the prescription came) and the other need pre-authorization with the insurance. When we called the doctor with the update, and came back to the pharmacy, they started now to say that both prescriptions need pre-auth and that none of them is composite!! Finally today, they started saying that they can only see one of the two prescriptions in the system, and there was nothing I could do to convince them that I talked to ppl from that pharmacy about the other prescription before!!I will stop my business with that pharmacy despite being the one closer to home by far, and I wouldn't recommend it to anyone else
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November 2023 by M Flynn
Unfortunately Bartells has gone from great drugstore and pharmacy to very poor place to do business. The pharmacy tech today told me they couldn’t fill my prescription because of staff shortage. Somehow it was indicated to be my fault and problem. This is the last prescription I will have filled there. That should free staff to work on other prescriptions.
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October 2023 by Amir Ajami
Always short in staff and their drive thru closed. Whoever is managing this pharmacy doesn’t get it. Hire more staff with so many customers
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October 2023 by Greg Gamble
No stars would be my rating if an option. Absolutely the worst run, ill informed, mismanaged, phucked up place on the earth. You had my prescription for a day and and a half from my doctor. Still wasnt ready when I went to pick it up a day and a half later. Really. I have never seen ANY business that cares less for their customers. Took me 40 minutes in the drive thru line to find out, my prescription wasn't quiet ready. Not the first time I've had a dreadful experience. Actually 3 to 4 times and the God dam last time.
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October 2023 by Jay K.
Convenient location. each prescription takes few days to get filled, I don't think it's worth the wait.
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September 2023 by Dan W.
Went back today, Michelle the pharmacist was so helpful, along with the store manager. We didn't catch his name. They fixed everything and refunded my son the difference. $82 ion cash. Much better, thanks!
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August 2023 by Brenda B.
My daughter picks up my meds because I can't drive due to injury. She was treated badly by the pharmacist who insinuated she was doing something illegal with my meds. I am almost 80 so again insinuated maybe I couldn't handle pill's myself,and she was taking my pills for misuse. Lots of sideways glances ,humiliating her in a long line of people. They will now treat us with great suspicion. Notes in our files. we have got our prescriptions there since the place was built!!! It was a very stressful day for both of us. I was out of pills. They wanted to make me wait several days more. My doctor stepped in and told them to fill my prescription NOW. I was out of pills. They were grudgingly filled. My daughter was in line once for 40 mins!!! Two ill people had to sit down on floor. I think I might change pharmacies. it's been worse since Rite Aide bought it.
