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April 2024 by Carole Siccardi
We were turned down at another pharmacy for Covid vaccines because of Medicare hacking. The pharmacist here welcomed us and treated myself and my 95 year old mother with kindness and respect. Thank you!
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April 2024 by Nathalie Elriachy
I just had a terrible customer service when one of the workers refused to help me because she needs to only do "The register" customers, and to wait for her colleague to come back from lunch after 30 minutes even though I had called before I head there to make sure they provide the service(passport photos) the incident made my kid very uncomfortable.
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March 2024 by K J
Very condescending pharmacists, obviously did not believe anything I was saying, or take it seriously.
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March 2024 by Omid Vahabnejad
Sadly, this store will close down because of this pharmacy. A pharmacist who really does not care about her job and is just starting out. Clearly unorganized and dysfunctional.
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March 2024 by Sou Sasouvanh
Since rite-aid took over and stores got closed, services are minimal atleast. Especially pharmacy. Really sad.
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March 2024 by kelsey sullivan
I’ve had a hard time dealing with the pharmacy. I was in desperate need of a medication filled, my doctor called in and left a voicemail. I called a few hours later, it kept ringing until it sent me to a voicemail which I had left. I called back the next day around noon to see about my prescription and was told they hadn’t even checked the voicemails for Dr. refills. Several hours later I called back because they had verified with my primary about the prescription fill. Turns out they didn’t have it in stock and failed to call to tell me this. The pharmacist told me they would try and put it in and to call back the next day between 10 am and noon since that’s when they get their shipment in. I called at 12:30 the next day, was put on hold for over 20 mins so I hung up. Called back 2 hours later and it just rings and has you leave a voicemail which I know I won’t get a call back due to lack of communication. I understand understaffing and I’m sincere that they may be backed up but the lack of communication for people that NEED these medications is SO unprofessional. I called Walgreens and was able to verify they had the prescription and would get it filled and taken care of it just under 5 mins on the phone with them. I’ll never recommend this pharmacy to ANYONE.
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February 2024 by Elizabeth C.
We've been using this Bartells for over 5 years, and at this point are just at our absolute limit. The pharmacy is one of the worst I've ever encountered. Prescriptions often take days. It's common to get texts saying prescriptions are ready and then come in to find out they're not. If you call to submit a refill through their automated service, the date and time are never honored so you shouldn't even bother. And the drive thru...it was closed for months. And now that it's open, it might as well not exist. The staff will walk by you in the window with zero acknowledgment for excessive period of time. I've been stuck between two cars waiting for as long as 40 min and waited at the window to be acknowledged for as much as 30. It's utterly unbelievable.
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February 2024 by Alex Sargeant
Not as well stocked as last time. Are they closing this one too?
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January 2024 by Hals
This is the worst pharmacy ever. They NEVER answer the phone, their phone texting doesn't work and their online system doesn't work. I got hung up on, and this is one of many times I've been sitting around waiting for my prescription. Last time using them ever.
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December 2023 by Satish G.
Not even worth the 1 star at this location. I have been getting my prescriptions for more than 10 years at this location and never faced any issue. All my prescriptions were filled with in an hour. But now, this store is really worse and the prescription is not ready even after 10 hours and the person at the counter is really rude and asking me to is it really needed tonight and asking me to call and come to the store next time. This has been happening since last 3 months. May be it's time to switch to another pharmacy now.
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December 2023 by Molly S.
So if you need a prescription filled in any kind of timely manner, do not go here. It takes 24-48 hours to fill prescriptions. It is completely ridiculous for it to take that long. Isn't the whole point to have it within 4 hours? Are you that backed up or is it the 2 hours you take for lunch and completely shut down. Maybe lunch time is when people can leave their job to pick up a prescription? Not customer friendly. The tech who waited on me actually seemed irritated that I didn't wait to get a text when it had been 40 hours since my doctor called it in. #needingtofindanewpharmacy
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December 2023 by Jason Slavens
This store used to be amazing. Ever since Rite Aid took over it has been a disaster. It absolutely not the workers fault. The pharmacy is so swamped that they can barely answer the phone. The turn over is so insane that you barely recognize faces month from month. Shame on you Rite Aid for taking away the last pleasant pharmacy experience from washingtonian's.It is not the fault of the workers. They are amazing.
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December 2023 by Tirunadha Rao Reddy
This is the worst pharmacy. They had my prescription for 4 days and still not refilled. The first response customer center give is they have not received any prescription. I had to call them 2-3 times and now they say, yeah, we received prescription 4 days ago. Why haven't you filled it till now? We are busy over a week. So, you can't get anything refilled for a week and need to make 2-3 calls to get correct information. And, this is the 3rd time it happened in last 2 months.
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November 2023 by Barry M
I've been going to Bartell's since it opened and it was such a nice friendly neighborhood drugstore. Then Rite Aid buys them and seemingly overnight they are the worst! I think they just decided to shut down the phone lines for good, since I've never been able to reach them in a month. Clearly their car pickup line is closed for good. Prescriptions for me used to take 1 to 3 hours, now it's several days. Obviously they're understaffed, but when you're dealing with people's meds, you ought to take it more seriously. This is a very poorly managed store now. And my last straw was today. We finally got a text that my wife's meds were ready, then she went there to stand in line with a dozen people only to learn that they can't find her meds. What? Now I have to find another drugstore. Thing is, where do i go? Rite Aid is closing 6 stores in Washington now and I'm sure this Mill Creek one will be next in line for closing. I guess I'll try Costco. In Biden's America, McDonalds employees make over $20 an hour, so why would they want to work for less at a drugstore?
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November 2023 by Tara Bubernak
Terrible customer service. It can take days for them to fill a prescription. I know they may be short staffed but, when you are dealing with medicine people need, it should not take days to fill. Also not ready when they say it will be. The pharmacy often does not answer the phone. No apology for late service or even a friendly smile.
