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October 2024 by No One
So frustrating!!! I’ve been calling EVERY DAY for 6 days to get a simple prescription for a routine monthly flea/tick pill transferred to Coscto.
The receptionist AND their answering machine AND hold music all say said prescriptions can take up to 72 hours. Ok, fine. But it’s been SIX DAYS for Pete’s sake!!!
The excuses I’ve gotten so far went from understandably reasonable to downright maddening:
Day 1-2 It can take up to 72 hours (no problem)
Day 3 The vet will get to it today (ok)
Day 4 The vet isn’t in but will leave note to look at as a priority first thing when they come in. A different vet isn’t here but can’t call in the prescription even though it’s just a routine medicine (what?! But ok please make sure it’s first thing in the AM)
Day 6 The vet is here but is seeing other appts and will get to it when they have a chance to look at med requests (WHAT?!?! Wasting my time and brushed off like this is no big deal)
WTF?!?! Why is it so difficult to get them to do something so easy? If this how hard they make it, I’d hate to see how hard it might be if something was seriously wrong with my dog.
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October 2024 by A S.
Follow up to my first review. I wasn't surprised when I didn't hear from Banfield on Monday despite the receptionist's assurances that the vet would call in the prescription as soon as he was done with his patient. I called again yesterday (Tuesday) at 12:54pm and really, really tried not to be a Karen but I know I came across pretty dammed spicy, having to explain AGAIN to the same receptionist that I was still waiting on my pup's meds. He said that all he could do was pass on my requests to the vet but this time he would also pass on a detailed explanation of what had been happening to the office manager, who would be back in the office shortly. I said I wanted to speak to the office manager directly and said I didn't have my cell phone with me number so to call me at a different number. I even repeated the phone number twice and was reassured I would get a call back to talk to someone that day. I waited. And waited then got caught up with a few things and by the time I looked at the clock, it was 6:01pm. I frantically called the office not they were closed. Grrr!!! I finally got back to my cell around 8pm and found a v/m from the receptionist at 6:18pm. It said they needed to get an accurate weight on my dog so they could call in the correct meds. They would be closed tomorrow so I should bring my dog in on Thursday. WTF???? First, where's my call from the office manager?!?! Second, you do didnt call the number I gave you. Third, so I have to wait two MORE days? Forth, I've already wastwe SO MUCH TIME on this. Now, you expect me to have to take time off work to go to you to get my dog weighed? I was just there a few months ago when the vet prescribed the meds in the first place. Why do you need another weight? If I told them I wanted to spend a lot more money to fill the meds at Banfield, I'm SURE they wouldn't ask me to go through all of these hoops. Why are they making this so difficult?!?! Banfield, please stop holding my poor pup's flea/tick meds hostage!!!
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October 2024 by Christopher Henderson
Love banfield. Cannot handle the wait.
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October 2024 by Michael Schultz
Profits over customer service. I had to wait 40 min in the lobby for a scheduled DROP OFF comprehensive exam, only to recieve a call 2.5 hours later stating they couldn't examine him since he was stressed from waiting. Then proceeded to wait in the lobby for another 15 minutes to pick him up.
Maybe don't try to overwork your staff and schedule more appointments than you can handle.
Nor require dropoffs for shorts checkups - they're clearly doing this to maximize the number of patients they can cram in. We're done with banfield
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September 2024 by alexandra bojica
Crystal at the front desk is awesome. Also the location is way better than the average Banfield in the back of petsmart
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August 2024 by Valencia Whitlow
This is Ubu, he’s 14. He’ll be 15 on 9/12/24. I contribute his good looks to genes. His personality to his loving atmosphere and his healthy state of being to Banfield. Before purchasing a plan Ubu swallowed pieces of a Kong chew toy. That was less than a year in of having a new puppy. I started looking around for pet insurance but I already knew about Banfield because a relative of mine had it and I had seen the plan in action. So I signed Ubu up. 14 years later, the plan still works for us.
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August 2024 by Jennifer Clark
I lost my dear Charlie yesterday. The doctors and staff are excellent and helped me have 17 years with him. I recommend their expertise and compassion to any owner.
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July 2024 by Vicki S.
I had Banfield for about 7 years for my dog. I always recommended Banfield to friends. But, I won't anymore. Unfortunately, my buddy passed away in May. I called to let Banfield know and cancel the plan. This month (July), I had another full monthly payment taken from my account. When I called billing, they said that since the payment went through, there was nothing they could do, even though it was more than I owed. No credit was going to be given. But they made sure it was canceled, and no more charges would be applied. It seems a little ironic that a pet wellness plan overcharges on a decreased pet. Or immoral. I can't really decide.
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July 2024 by Maria Cuellar
Banfield Pet Hospital in Bothell is such a great place!! The staff there are all very welcoming and gentle with our 2 year old Yorkie Benito ? We’ve done everything with them from vaccinations to check ups, teeth cleanings and having him neutered. All our experiences have been positive and VERY informative. My family mainly schedules appointments for him through the app but anytime we’ve had to reschedule or go in suddenly, we’ve been met with flexibility and the chance to reschedule over the phone with the kind staff members who work the front desk. Highly recommend for first time pet owners especially because they have different types plans that make it easier to stay on track with all the things your pet may need as a puppy. They also have options for older dogs which we love now that Benito is getting older!!
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July 2024 by Boxer Mom
My beloved dog has been a patient for 2 years. I wish I knew about the care plan earlier. The yearly cost is as much as 1 Vet visit and you get a year of care. It has been a great experience with great vets and staff. My dog loves it there.
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May 2024 by Kathy Creek
I appreciate the hard work that the front desk staff do and the experience of the back office and veterinarians are great to work with. They really care about your animals. Thank you!!
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April 2024 by Robin Goong
Excellent veterinary care and excellent support staff. Very passionate when I had my pet euthanized, and when my other pet had surgery. I love bothell Banfield.
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March 2024 by Julia
My dog recently suffered from itching all over her body due to allergies. Unfortunately, she scratched her skin with her paws and it was very serious. However, it was still a month before she saw a dermatologist, so after communicating with staff,She quickly asked the doctor to talk with me and arranged the injection for my dog that afternoon. Now my dog is much calmer. Thank you for your support!!!
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March 2024 by The Seattle Suburban Dad
The staff is really nice. That being said, we took our dog there because she was coughing. They "helped" her on Friday 2-09 and Saturday 2-10, costing us over $1200.00. The next evening (2-11) she was dead, even though they ran tests on her, including blood tests and xrays, costing us a ton of money. They literally had zero idea what was going on and she wasn't even that sick.. Now that she died, we are being told since we just renewed our wellness plan that we will have to cover the thousands of dollars that the plan covered of we cancel the plan. MY DOG IS DEAD, I DON'T NEED THE PLAN ANYMORE.. Anyway, it seems like this is a money grab, feeding off the sadness and worry of pet owners. Again, the staff is nice, but again probably not the best place to go if you want real answers.
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February 2024 by Victoria R.
Last update: The issue was finally resolved when I lost all hope and called the 800 number again with an intention to cancel the whole thing all together. Once I told them I wanted to cancel and the reason for it, they immediately offered to downgrade it for me right there over the phone (all that after I just spent a week jumping through hoops and running in circles!). I am very grateful they finally took care of it! What would've been helpful however is if they straight up told me right away that this was the way to get it done, instead of wasting so much of my precious time and energy and bandwidth, which I by the way need for taking care of my child and all the other 100s of people that I take care of! Update. After having been given the runaround for 3 days and having gone to 3 different locations and been told that I can only downgrade my pet's plan by calling the 800 number, and then told at the 800 number that I can only do the downgrade by going to the location in-person 5 times each, I was finally on the phone with this location, and now was being told that the only way they'll downgrade it for me is if I bring my cat in for an exam (which is extremely stressful for my pet and I will try to avoid at all costs unless there is an actual problem that needs to be looked at)!!!! I believe this is how they suck money out of people, by making it close to impossible for you to make any changes to your plan! Think twice before you sign up and make sure you don't let it auto renew before you had a chance to review it! They auto renewed it for me at the highest rate possible without any prior discussion!
