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October 2023 by resia jackson
To be honest we had a real rocky start due to a mistake. The staff went above and beyond to make up for it . Great customer service !!!
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August 2023 by Kiristen Murray (Mermaid Keke)
Went in looking for a storage unit (obviously ??♀️) stressed and overwhelmed with packing and moving in general. Walked in and right away was greeted by this incredible being by the name of Sarah. Instantly felt like I had just pulled up to my friends work to catch up on our days. She was extremely helpful and walked and showed me a few units to help me figure out the size I needed. But most Importantly she helped me find the one I wanted. I had full intentions of going around to several storage places then making an assessment then decide. Sarah was so great I got one right then and there and have been saved from the driving, the searching the dreadful moment where I thought I’d be like ok ok which one which spot this that, nope, done and done! Easiest and best experience ever. Thank you so much, Sarah!And also Trojan Storage $50 isn’t enough for gas, time and energy to do after hour assists! Just saying
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August 2023 by Casey Marie
My experience at your facility today was top knotch. The representative helped me through the process effortlessly, even while running 2 locations! I was thoroughly impressed. Will definitely rent here again!
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August 2023 by KANDACE REED
Sarah was amazing to work with! She made the whole process so simple. Definitely use Trojan Storage for your storage needs!
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August 2023 by solar sage
Sam and Katie where excellent. Great customer service and perfect with my timing.
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August 2023 by Hillary Bartlett
Had an issue at move in but Cesar was more than helpful and smoothed things all out, before I had a freak out. Thank you Cesar!
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May 2023 by David
Terrible storage unit. Came here at the supposed opening time of “9 am”. I’m currently writing this at 9:43 with not a single employee in sight. Would not recommend.
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December 2022 by Cindy R.
I loved it before Trojan took over. My price doubled and the autopsy did not carry over. They required an in person cash payment with tons of late fees to get back on track. The staff there are amazing and the place is clean and safe. Just not happy about how the transition was handled.
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December 2022 by Ryan P.
I would rather have my stuff stolen then store it at Trojan. Worst experience ever and when I went to cancel my unit 10 days before the end of the month they told me it's in the fine print that nobody reads and charged me another month all while the unit will get rented again.I should've read the fine print but a nice person would've communicated that when I told them I needed a unit for 60 days or so...Low life's!
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October 2022 by Anthony Augello
Terrible billing system, make sure they're not taking more out of your account than they should.
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September 2022 by Michael Mick
Had a nice experience. Joe was very helpful & he went above and beyond.
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August 2022 by David C.
If you want to store your stuff with this storage company, be aware that they will increase your payments frequently. They will also bother you frequently about insurance and add $13 month for insurance... which really is just another way to get more money out of you while offering nothing in return. If you are doing very short term storage, consider it. If you are looking for longer term storage, they will nickle and dime you to death with every opportunity. Very greedy company. Just be aware.
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June 2022 by Teresa Taylor
Very little help from the hired help. Not friendly or helpful.. No lights in hall even after the showing & said he'd handle asap. Some of our things got stuck in elevator, not his fault but what a terrible elevator. I don't recommend, which is too bad.
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May 2022 by JJ Schnabel
We are downsizing so my husband rented this unit to store things we intend to sell. We have been selling things for months out of our unit. Today, I was selling things, garage sale style, and they asked me to stop. Reason was they did not want a bunch of strangers on the property. I did not remember this in the agreement. It took me awhile to get things all put away. I was threatened with fines. I put in my 30 days notice while I was there. I went home and looked up the agreement. There is no provisions in the rules for having other individuals on the property. There is no provision for the administration of fines. There is no provisions for the sale of personal property on site.If you are interested in customer service, this place is a hard pass. The owners are clearly only interested in their bottom line and not in assisting customers with their goals/aims/purposes... the heart of customer service.If you are interested in security, the guise under which they protested, while they do have cameras everywhere, anyone can get in there whether they have a formal relationship with the org or not. In 3 months, I've never been questioned. Case in point- I was able to put in 30 days notice on the unit even though I'm not the guy who rented the unit. I have no contractual relationship with them. They did not ask for ID. I guess anyone can walk right up to security and cancel or change your contract with them. That's not very secure.
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January 2022 by sushil bogati
Every time when I come in to the Bothell Trojan, Brad goes above and beyond to be cordial, professional, polite and full of courtesy. Thank you so much Brad.
