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April 2024 by Cody Pepper
I purchased the $18 premium car wash and, after driving home, noticed that it was still dirty (not having removed bird poop, dirt, spots, etc). I went in today, shared this with the cashier, and asked if something could be done whether that’s a free car wash, a refund, or if that’s been commented on before — definitely kind and level-headed. The cashier wasn’t sure and that’s when, who I’m assuming was the manager, stepped into the conversation and ask, “What does he want?” I continued to explain to him with a calm and curious tone toward the situation. The manager immediately said that I was wrong and that it was my fault for assuming it would clean everything off my car: “It’s only water and chemicals, so what do you expect?” He was extremely aggressive, defensive, and rude. When I was asked questions, I would start to reply only for him to cut me off and begin to state how people drive from downtown Seattle to get cars washed at his location. I said, “All I am doing is trying to ask if there was something that could be done; I’m not demanding or being rude, but I just won’t use this car wash in the future since it didn’t clean my car well.” As I began to walk out the door, he rushed forward to begin to reprimand me more, and I said, “It’s okay — I understand there’s nothing you will do; have a good day.” And he began to argue with me more until I simply walked out.
I’m shocked to have a manager behave aggressively and irrationally to a simple question around if “something be done about my negative experience.” I’ve also not had someone simultaneously tell me the product they have is best (people come all over for it) and not that good (just water and chemicals, “what did you expect?”)… overall, I don’t think this is the type of look a company would want to have toward their customers. I understand if there’s a policy where nothing can be done, but the reaction to and treatment of your customers should be a high priority.
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March 2024 by Cody P.
I paid for the $18 premium car wash and, after driving home, noticed that it was still dirty (not having removed bird poop, dirt, spots, etc). I went in today to ask if there was something that could be done. I shared this with the cashier and asked if something could be done whether that's a free car wash, a refund, or if that's happened -- definitely kind and level-headed. The cashier wasn't sure if there was anything and that's when, who I'm assuming was the manager, stepped into the conversation and ask, "What does he want?" I continued to explain to him with a calm and curious tone the situation. The manager immediately said that I was wrong and that it was my fault for assuming it would clean everything off my car. "It's only water and chemicals, so what do you expect?" He was extremely aggressive, defensive, and rude. When asked questions, I would start to reply only for him to cut me off and begin to state how people drive from an hour away to get cars washed at his location. I said, "All I am doing is trying to see if there was something that could be done; I'm not demanding or being rude, but I just won't use this car wash in the future." As I walked out the door, he rushed forward to begin to correct me and reprimand me more, and I said, "It's okay -- I understand there's nothing you will do; have a good day." And he began to argue with me more until I simply walked away. I'm shocked to have a manager behave aggressively and irrationally to a simple question around if "something be done about my negative experience." I've also not had someone simultaneously tell me the product they have is best (people come all over for it) and not that good (just water and chemicals, "what did you expect?")... overall, I don't think this is the type of look a company would want to have toward their customers. I understand if there's a policy where nothing can be done, but the reaction to and treatment of your customers should be a high priority.
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February 2024 by Keaton Home
Great staff, awesome beer/cider selection, and a wonderful flower shop! Two thumbs way up
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December 2023 by Chawna Lerrain
Fast way to pump your gas.
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November 2023 by Xena Hang
Used a touchless car wash today (silver tier), the car came out so dirty! I doubt they use distilled water to rinse, too much white build-up on the hood left! The pressure drier is too weak, so there is a lot of water left after the wash. The lower part of the car ( especially behind the front wheels) is not even cleaned at all, you can see the after pictures. Not even sure why anybody gives 5 star reviews to this wash!
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October 2023 by Xena H.
Used a touchless car wash today (silver tier), the car came out so dirty! I doubt they use distilled water to rinse, too much white build-up on the hood left! The pressure drier is too weak, so there is a lot of water left after the wash. The lower part of the car ( especially behind the front wheels) is not even cleaned at all, you can see the after pictures. Not even sure why anybody gives 5 star reviews to this wash!
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September 2023 by TheToasty Mango
Convenient spot to stop and get gas as well as a snack. Location is a little shady but other than that a great place.
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August 2023 by lonnie herring
Fuel gota have it
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August 2023 by DeVon Martin
Great convenience store
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July 2023 by Benjamin Sawyers
I mainly go for the car wash. Best non-touch car wash around.
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June 2023 by Solar M.
car wash is great. no touch too 20 cents off gas if you include car wash people inside store are fair to great. sort of like most of us throughout the week ;) gas prices not inflated in first place either I'm a repeat for a reason.
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June 2023 by Jodi G.
Absolutely Horrible Management! The lady who runs is a mess with a bad attitude, she is always talking down at employees vendors, customers ect! There hasn't been one time that we have been there where we haven't heard her balling someone out in front of customers it's no wonder they can't keep staff and I will no longer go there as it's a uncomfortable negative atmosphere and i know I'm one of many in the neighborhood who feel this way and will drive further so we don't have to deal with her!
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April 2023 by Brent
The touch free car wash is awesome! I was skeptical at first, but it does a really good job without any brushes hitting your car. Plus you get 20 cents off per gallon when you get any wash. Very clean gas station with a great beer selection as well.
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April 2023 by Ashley Plessas
Such kind and helpful staff! I was even been helped by a young woman who was off work. I'm so grateful and impressed. Will be back!
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March 2023 by Nathan Beckett
Pricey as most 76 stations are. Car wash is a nice touch less wash.
