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July 2024 by Susie McElroy
Brian Bonilla was a great employee. He was very knowledgeable, patient and helped me fix my IPad. I would hire him of I had a company.
I will always be a customer at that store in Bonney Lake, Washington..
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July 2024 by David Moe
Awesome technical support, great personality and quality outcome
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July 2024 by Chad Maiuri
Dino was very helpful in the process of getting a new phone
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June 2024 by Peggy Hoffer
Very kind and helpful
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April 2024 by Lori-Ann Peralta
Bryan was super helpful. Patient and even spoke to my husband over the phone in Hawaii... he was able to help with the billing...as well as my new phone purchase
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April 2024 by Kim Bailey
Dylan was fantastic. Quick to help us, we had multiple upgrades and accessories that we were doing. He was patient, efficient and gave us any applicable discount available for our account. We will definitely return for future purchases with Dylan and the Victa store.
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April 2024 by Rich Bennett
Customer service at this location is garbage. The rep that "helped" me was flar out lazy. He didn't want to deal with my issue (an insurance claim) because I wasn't technically buying anything. Pushed my claim off to another store who was unable to help me because the 214th and 410 store wouldn't confirm my account an hr after I left their store. Will be without a phone for an extra few days now. Would be zero stars if it were an option. Verizon has gone downhill in a hurry. Customer service and actual phone service are a joke. Stay clear.
J Bennett
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April 2024 by Dawn M.
I received a canned answer about emailing Victra. Let me be clear. I had no problem with the store or the associate helping me. He was being honest and I like that. My issue is with Verizon. I have even called Verizon and they are unable to help. The best plan they had to offer was only about $10 -$20 off what I'm already paying for.which may not be bad for some people, but it's just too expensive for me.
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February 2024 by Debora Hart
Dylan helped me out with everything I needed. He was patient with his old lady and even went to my car and got my wallet since I have an issue walking he was awesome. He deserves recognition and a gift in my opinion Debora. Hart
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February 2024 by Jaime Fox
Best phone upgrade experience my husband and I have ever had.Dino was awesome!
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February 2024 by Yaroslav Boiko
I'm simply amazed by this place. I would highly recommend a guy named Dino. He really knows his job well. He served me with my new iPhone and was extremely patient and responsive. Plans, financing... he can help you with all these kind of staff. INCREDIBLY IMPRESSED!!!
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January 2024 by S B.
I dropped and broke the screen protector on my iPhon 14 Pro. I have tried many times to install them myself but I have trouble with them. I went to the Veri store in Bonney Lake. The store was really busy but I waited and I am SO GLAD I did!! Mario was very patient with everyone there ! I highly recommend this Verizon store. EXCELLENT customer service and support!!
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December 2023 by Tariq Syed
These people are rip-offs. They will not tell you upfront about charges. They demanded $54+ for activation and setup. All they did was put in a SIM in my own iPhone that had eSIM and didn’t require a SIM to begin with. I could have installed the SIM myself had they been upfront about what they would charge or could have gone to the Verizon corporate store. But I felt duped because they never once mentioned they will charge me so much until at the end.The receipt they gave was not from Verizon but some third party “Victra”. They should be ashamed of doing this. Costs should be stated upfront. Verizon should not allow this at a store that bears their name.I emailed the customer service email address for Victra but didn’t get any response. I had to contact my credit card company to get the charge reversed.
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December 2023 by John Snyder
I am so impressed with Mario Alvarado every time I need something he has a direct response and shows you the outcome of every transaction. John Snyder with Rv County.
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December 2023 by Judy Steinmetz
Dino was patient, knowledgeable, friendly and so helpful. Very nice young man.
