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June 2024 by Roger
My mom recently passed and I needed to paint her condo. I'm a non professional, i went into the store and worked with the Colton. He was very helpful with what I needed and what they didn't have, he offered to have it to the store later that day. He kept his word snd I got my 495xt sprayer as promised. I'll definitely be getting my painting needs from here instead of box store. They're a lot more knowledgeable than other experiences I've had and have the contractor grade tools. Both of the other people I worked with behind the counter were very helpful and professional as well!
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May 2024 by jerry maris
Elizabeth, not sure if she is management, but she should be? A customer service rock star, won't waste time buying paint anywhere else when I know I'll be taken care of @ the Bonney lake store.
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December 2023 by Holly Marecle
Although this store did not have the product we were looking for, their employee, Elizabeth, was extremely helpful and friendly. She was knowledgeable about what they carried and helped steer us in the right direction to find what we needed. I will definitely come back to this store.
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September 2023 by Marine M.
I call to see if they were open for business in Labor Day . But was put on hold for 10 mins to ask a simple question that could of been added to their phone message system. Are you open Labor Day. Last week we went to the Puyallup store and was treated badly. Like they were too good for us. That they didn't need our business. DONE ! Will be switching brands of paint for ever. And I was a home builder for years . You have disappointed me for the last time. Your customer service is below par.
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August 2023 by Harry Seese
Excellent store, excellent service, excellent inventory
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July 2023 by David Pascale
I posted the below review yesterday after visiting the SW store on 128 E in Puyallup and received an automated response to call the SW customer service number. I left a message and never heard back from them and now appeared to be blocked from submitting further reviews for that store. SW’s customer service has gone from bad to even worse. Take your business else where.Zero stars - my son and I arrived 10 minutes prior to closing after spending 30 minutes trying to color match a Sherwin Williams paint at a big box store. The man behind the counter stated he was unable to help us and to come back the next day which I explained I was unable to do as we were visiting from out of town and didn’t have a vehicle for the remainder of the week. When asked how long it would take to match the paint he said 10 or 15 minutes. I explained the situation and asked if he could help us out - his response was NO. With this level of customer service I would recommend everyone follow our lead and take your business elsewhere
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July 2023 by Joanne
Great product and excellent assistance from sales associates
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May 2023 by RUBITH ARMEN
Thank you for always going above and beyond Colton and Dylan !
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May 2023 by B B
Elizabeth helped me today and she was WONDERFUL, so helpful and knowledgeable and just a great attitude in general. Will absolutely come back because of her.
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February 2023 by Terry Huizenga
Great customer service, knowledgeable, helpful all about what I needed. Did an excellent job matching an old outdoor trim too.
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January 2023 by sofia anwar
We have been buying paint from Sherwin-Williams for the last few years. Every time we go there, the staff is extremely helpful and they always clear anything we have problems with. I don’t know anything about the other Sherwin-Williams locations but the team here and the selection of paints is the best!
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November 2022 by Amy M.
Always helpful great info great product and people are friendly. Nice to see these days!
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September 2022 by Cindy Waters
Bonney Lake Sherwin-Williams was so Helpful. The associates were all so nice. I was Happy to have gone in the store. It’s great to see people back to work and loving it…Thank you
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September 2022 by Cody Lee Jones
Excellent customer service! Best place to get paint!
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September 2022 by Kelsey Stoneburner
The assistant manager, Beth is exceptionally skilled at her job and her customer service is top notch! Very helpful with any questions or suggestions that she had. Definitely will be back for all our paint needs.
