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August 2024 by Christian Riddell
Hair cuts are fine, just have now had two experiences where great clips sends me a coupon but both times they have said that it has already been used when it hasn't and then the store doesn't honor it. It's not a huge deal but if you go in expecting the coupon price you probably won't get it.
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July 2024 by Chad Stevens
I went and got my hairs cut "professionally" For the first time in 20 years and and I sought for sure.I was going to go to this place and get a nice hair cut. I don't remember what the girl's name was, But she had a bunch Of tattooing on her arms and was fairly good looking. She literally cut my hair For about 5 minutes, maybe 6 or 7?But next thing I know she says i'm done. Now a couple days down the road , i'm Looking in the rear view and my bangs are all uneven.and Now I have to even them out myself.. I left this lady a $10 tip.
Just because I thought it was the right thing to do I didn't Notice the terrible haircut she gave me. Anyways, I would not recommend this place at all.
And and I will probably stick with cutting my hair myself.Like I did the last twenty years and never had any problems!
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July 2024 by Dave Fechtel
If there is one thing that really bothers me about any business, it is when they do not update their online information at ALL the major search and social media sites that they have previously chosen to utilize to establish their online presence to promote their existence...so when you make a change to hours of operation, which is one of the most top reasons people search online for a business...change the information at ALL the platforms that you participate on...Like.... Google, Yelp, Facebook, Instagram...not doing this tells me that you don't value your existing or potential customers time or just in general....smh...
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June 2024 by Hayden Meaden
Girl always do a good job on my husbands hair and are always friendly and efficient
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May 2024 by Linda C
Love my new haircut! I wanted something easy to maintain, and lovely to look at.
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May 2024 by Adam DeRoche
Great haircut and friendly staff.
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May 2024 by Christina Eversole
I received a coupon code in my email and from a previous experience at another location learned that not all codes were accepted at all locations. So I decided to call them before we went there. The lady on the phone told me that she could not tell me whether it would work or not until she entered it because some codes don't work and some do and some are already redeemed and can't be used. I asked her how would the code be redeemed if I haven't used it yet. And explained I got it sent to me from a Facebook ad. She explained that it doesn't matter where I get it from. That she's not a computer system and does not know how these things work. And before I could even ask a clarifying question I heard her say "really" and she hung up the phone on me. I will never come to this location or recommend it to anyone.
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March 2024 by Patti Johnson
Not handicapped friendly. No walker accessibility and waited 20 minut3s while hairdressers talked before I left. Totally unacceptable.
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March 2024 by Barbara hernandez
Great place very organized system with online check in
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February 2024 by Tina Sonnenberg
We have been there several times with different technicians and have yet to receive a good haircut. Most of them we had to have them fix it. The stylist seem to not have alot of either training or experience
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January 2024 by Joseph Woods
Checking in through your website sucks and is going to make me find a new place to go! I dont have room on my phone to download you app so I have to use the website! It worked just fine befor you changed the site! And when the page says Bonney Lake why do I have to enter a zip code to find the store then look for a stupid bubble to click on that says Bonney Lake then I get a blank page and cant get on the wait list! ???
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January 2024 by Francesca
Just took my son here and the lady who helped us was the only rude person in the salon. She made snide comments the whole time, butchered my son’s hair and blamed it on us. Asked us if we were happy with it and then refused to fix it when we essentially said we weren’t satisfied. She told us our 3 year old “Didn’t do his part of sitting still and that’s on us.”This is the rudest woman I’ve spoken to at a salon.She asked my husband to take our son to wash him off so she could clip his hair, then told us we got it wet so she couldn’t clip it. Abhorrent customer service and lack of skill.We didn’t leave a tip because she was being rude and she said “Oh, thanks for that.” As we walked out. We’ve never had a bad experience at the Auburn location and won’t be returning here if that’s how they treat their customers.Take ownership of your horrible haircuts and don’t blame your customers for your lack of professionalism.
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January 2024 by Cathie Dahlquist
Consistently good haircut! Good price and good people.
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January 2024 by C Martin
Signed in online. It said 40 minutes, so I waited 20 minutes, showed up, and it was still 40+ minutes. So I figured, well, maybe for people just showing up....nope....the Asian woman was focused on cutting hair while 10 people were in line. The other two women....chit chatted and even stopped cutting to chat. I have been coming here for a few years, and noticed that the speed of service is always pretty slow, but when 10 people are waiting you would figure people would step it up....nope, not those ladies....they don't give a flying F. So, as a family, we will not be patronizing this establishment again. Date 1/10/2024 @ 2pm-3pm.
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January 2024 by Francesca N.
Just took my son here and the lady who helped us was the only rude person in the salon. She made snide comments the whole time, butchered my son's hair and blamed it on us. Asked us if we were happy with it and then refused to fix it when we essentially said we weren't satisfied. She told us our 3 year old "Didn't do his part of sitting still and that's on us." a little professionalism would have been appreciated. We didn't leave a tip because she was being rude and she said "Oh, thanks for that." As we walked out. We've never had a bad experience at other locations.
