-
December 2023 by Paul George
Always a friendly staff who are knowledgable.
-
November 2023 by Cyndal Ellenberger
WECU, it's employees, and board members support domestic violence and have no regard for victims.
-
September 2023 by Maisie MacDonald
Great staff and short wait times! Thanks WECU Fairhaven!
-
May 2023 by Branden T
I am honestly shocked at the customer service that I have received today from WECU. I maintain this local credit union relationship because I expect more from local credit unions -- particularly in the way of customer service -- than I do from big banks. Based on today's experience, you would have thought I was dealing with Wells Fargo, Chase or Bank of America! Essentially, I wrote a large check from another financial institution to deposit into WECU as I wanted to pay my WECU credit card, as well as a few other bills which were already linked to the WECU account. I made the deposit on 4/17. Due to the amount of the check, I was not at all surprised to see a hold placed, with a notation that the hold would release on 4/19. With this in mind, I went ahead and scheduled one of the aforementioned bill payments to draft today, 4/20.When checking my account yesterday I still saw both the hold and the pending ACH transaction dated 4/20. When I logged in this morning expecting to see everything cleared, both the hold and the pending transaction had disappeared from my view, but the available balance was still wrong, so I went ahead and called WECU. I got a very kind representative who seemed to understand my concern, but he needed to put me on hold to call and deal with the issue. He came back after a while and told me that ultimately while the check was on hold due to the amount until 4/25, that an exception has been made to make a portion available so that my transaction would be covered. I was still frustrated that I was given bad information by their system and suggested that he actually follow-up, but in the end I hung up thinking my issue was (mostly) taken care of.Fast forward a few hours -- I logged into my account to confirm that all was well, and what do I see? WECU BOUNCED AN IMPORTANT TRANSACTION which I had been assured would clear. This is a really big issue for me as this is another financial institution that I've had a flawless history with, and now I've bounced a payment to them! I immediately called. I asked for a supervisor. After being placed on hold for a few minutes I was connected with Shannon, a Loan Supervisor. I immediately questioned Shannon whether or not she was the right person to speak to since this was not a loan issue and she assurred me that she is a supervisor and that she could help. I really did not want to have to repeat my story 3 separate times. Undoubtedly after I explained, Shannon informs me that she cannot help and that I have to speak with someone else. Oh my god, did you work at BofA in a past life?!?!?!?!I ended up being connected with Brian, a Contact Center representative. I was surprised because after I explained my issue, Brian did not seem to understand why I was frustrated. He seemed smug and said that the issue was ultimately my fault because the funds were not available. Well, Brian, I'm sorry, I scheduled my bill payment transactions based on when your system told me the funds would be available! I literally do not know what I did wrong in this scenario, and I did not appreciate being spoken to as if I were a deadbeat who had done something wrong. I am now waiting for a call back from Brian. I really have low expectations. Honestly, when an error seems to obviously pointed at WECU based on the app AND the representative providing incorrect information, I cannot believe how I was treated and spoken to. You don't have to be a genius to hear condescending tones, and honestly, they're not appreciated. I will seriously hesitate before I give any more business to WECU based on this experience.
-
May 2023 by Jones
Great branch always very helpful and patient.
-
January 2023 by Christina Gomez
I am SO poor, I really only keep a balance for bills. This branch is full of awesome employees and honestly I have only ever had positive interactions with everybody! I appreciate this! I only wish bank hours were earlier.
-
December 2022 by David Karella
Very helpful, very friendly. Always diligent. Nice place to do banking.
-
September 2022 by Serena Bowen
Have gotten help with all sort of forgetfulness-related account management issues, they've been nothing but lovely and easy to work with.Absolutely appreciative of their diligent work!
-
August 2022 by Aimee York
I have never met such arrogant, rude, and dismissive people. If I could, I would give them zero. I simply wanted to open a savings account, but apparently they only accept the rich into what they erroneously deem their private club. Come with millions, or don't come at all. Don't waste your time.
-
July 2022 by Jennifer Shepherd RN
Terrible customer service from Hunter.
-
September 2021 by Bonnie B.
My husband and I have lived in Bellingham going on 17 years and we've banked at WECU in Fairhaven most of this time. The people there are unfailingly competent, helpful and friendly. I have never had a disappointing experience there. This is definitely a five-star operatuin
-
April 2021 by hansen370
Greatest Bank Ever!
-
February 2020 by Steven Marandola
Great customer service!
-
March 2019 by Jan B.
This branch is close to home and easy to access. Always has available parking and never a line for the ATM. I can make a quick deposit inside without a long line. Very friendly and helpful tellers. My favorite of all WECU branches is this small Fairhaven location. It meets all my needs.
-
November 2017 by Mark O.
I can't believe nobody else has reviewed this branch of WECU. Although the Fairhaven Branch lacks Safety Deposit Boxes and doesn't handle certain specialty banking services, I've found the small, friendly, tight-knit staff delightful -- more than adequately meeting our day-to-day banking requirements.
