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February 2024 by Gene K.
As a leukemia patient ,I called ahead,passport photo hours are the same as store hours,I arrived at 7:00 AM when the store opened,mask on, The clerk sent me to an unstaffed photo counter and after waiting there 5 minutes ,I found the store manager and he said he was short staffed and told me to wait another 10 or 15 minutes or come back later,he did not explain to me what was more important than serving a customer and receiving payment,It just seems to me that paying customers should be top priority,considering I made arrangements! I'll get my medicine at Hoaglands and my photo elsewhere. and Walgreens can do the same for corporate profit, find paying customers elsewhere.
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January 2024 by Nathan N.
Every Month running out of my mandatory medication, and no call to let me know, had to 86 this selfish place
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June 2023 by Janis M.
Walgreens on sunset is a joke to get your prescriptions at. If you have cancer don't get your meds filled here!! Poor customer service by everyone in the pharmacy. Never again.
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June 2023 by Dan M.
There are a lot of one-star reviews on this site, left by people who clearly had a bad experience. I'd like to counter some of those. This review is about the pharmacy portion, not the retail. (Yelp doesn't let you split departments). The staff at this location routinely go above and beyond to help out with a situation -- they understand that the state of healthcare and insurance right now is tenuous, and they don't particularly seem to like gating people's access to required medications. In our case, a friend was visiting and needed some scripts transferred in from her home pharmacy in North Carolina. Insurance denied it, because it was only good in that state. Additionally, one of her refills had been filled (but not picked up) at her home pharmacy, 3000 miles away, and her local walgreens (NC) was refusing to release it, insisting she needed to ask her doctor for another script I told her: "You should have just called the Pharmacy on Sunset. They know how to cut through the BS". When we got to the counter, the pharmacy staff understood the problem, and just started pushing the refill through and cancelling the out-of-state one. When insurance denied the claim and we offered to just pay cash, the pharmacy staff jumped on it, even using multiple registers to check every discount code they knew of, to get things as affordable as they could for us.
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July 2022 by Mojdeh S.
We arrived for our Covid booster appointments, made with a Walgreens phone representative (because the pharmacy told us it had to be done online or over the phone), snd were turned away because of our age. This was troublesome as we lived with an immune-compromised individual, again made clear during our phone conversation/reservation. The pharmacy staff lack in skills typically associated with good customer service - didn't make eye contact upon our arrival, spent time chit-chatting rather than helping those in line, refusing to honor our reservation, taking way too long to help the next in line, etc.
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May 2022 by L L.
It is truly astounding to me how this business continues to legally operate. I am out of state and rely on my elderly parents' care assistant to pick up prescriptions. Accordingly, over the course of multiple days, she attempted to pick up a prescription THREE different times and continued to be told there was no card on file to be charged. She did not have the money to pay the $50 fee and thus, returned without it. When I learned of this and called, it was explained that there was indeed a credit card on file but that the insurance would not cover it so it was assumed we did not want the medicine and it was put back on the shelf. I then called again and spoke with Helen who was competent, professional and kind (thank you, Helen). I advised that we wished to obtain the prescription regardless of insurance coverage (this was an urgent script that regardless of cost, was necessary. Period.). Helen processed the payment (with the card on file - that had been on file the entire time). She even called me back to confirm the script was ready for pick-up. My parent's assistant then went to pick up the script via the drive through. She was told there was NO prescription. I then called and spoke to Lorraine who curtly explained to me that because payment had already been processed, the script was at the "pharmacist's station" and the drive through employee "did not know to look for scripts" there. My parents' care attendant returned and was AGAIN told that there was no prescription to be picked up. I AGAIN called and requested to speak to a manager. I was put on hold and eventually connected to a presumed manager, named Eric. When I explained my situation, Eric advised that he is not actually in the pharmacy and thus, is "not responsible for what goes on back there." Seriously? Way to take ownership! After 20 minutes of explaining, re-explaining AND explaining again as well as being put on hold multiple times, Eric finally was able to explain the "mystery" in that prescriptions are not usually paid for in advance and thus, the script was placed in a special location that no employee appeared to consider looking in when the attendant tried to pick it up. My parents' care attendant returned AGAIN and FINALLY received the pre-paid prescription. Unfortunately, this process took three days and for an elderly person, dealing with an urgent health condition, this is simply unacceptable. In addition to being terribly unprofessional and with questionable problem-solving skills, these employees' behavior is negligent. I am astounded that this is the best talent Bellingham has to offer. I have now commenced the process of moving all scripts to a local family-owned COMPETENT and CAPABLE Bellingham pharmacy. Money talks and Walgreens will get no more of my money or my time. Now I simply hope my elderly parent can successfully recover from the effects of this unacceptable delay in medication.
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January 2022 by Tiff T.
Long waits in drive through. I have actually gone without medicine a few days at a time because after waiting for 45 minutes to an hour, I needed to go. It has been this way for months now. I'lll have to change pharmacies.
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June 2021 by Beau B.
Great Location, but that is about it. Employees are nice, but slow! Walgreens...why are they still in business?
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May 2020 by Brandyn F.
We have been picking up prescriptions here for over one year. In that time, we have found the service to be above average and the employees very helpful and professional. The staff appear trans friendly and answered my questions about Testosterone in a very respectful manner. I would highly recommend coming here and using their app to refill prescriptions. And having a drive up window is an added bonus, especially now.