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December 2023 by Tessa Ebbesen
We worked with Josh Guthrie for a construction loan, and it couldn’t have been easier. Very responsive, explained everything well, and no surprises throughout. He went through how the process works at the beginning, and it went exactly how he said. I would highly recommend WaFed to anyone considering a construction loan - you can’t beat their product, and it was such an easy part of the building process. Plus their team was always available to answer questions and explain things at any time.
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September 2023 by Krista G.
Buyer beware! We put a good sum of money in a 7 month CD. We were advised we had a 10 day grace period at the end of the term to adjust funds or change our investment. The interest rate would be changed at that time to the new market value. We received the form letter reminding us of this and letting us know when our term matured. We chose not to make any changes figuring a competitive market rate would still be offered. I happened to check yesterday. The 4-5 month CD is at 4.88%. Our now 6 month CD is at .15%! Yes! Almost nothing and less than our savings accounts making 1.24%. We did not receive any notice that a change this extreme was in the works. We are closing out the CD today and reinvesting. This is not a reflection on the Barkley staff, but rather on the management of the bank and their lack of communication to support their customers in making vital decisions to protect their well being.
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April 2023 by Malachi Smith
It's an 'okay' bank, but it went downhill once they changed locations. Their location they had on Bakerview at the guide was great, but we've since left and gone to WECU after a pretty ridiculous Washington Federal bank representative wouldn't work with us over a fee that was actually their fault to begin with.
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July 2022 by Kay
The people at this branch are wonderful ~ so knowledgeable, personable and helpful. They go above and beyond. I've worked with Maxxine Leper (who, sadly, has moved to another state) and now with Laura Martin. So thankful for their expertise and kindness!
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July 2022 by Mark Strode
Terrible bank, good employees. We applied for an owner build loan through wafed and in the begining they were all for it. We were very up front about the fact that we did not want to use a general contractor because we have many family members in the industry including someone with 30+ years of construction experience. Just before we were about to sign a loan contract they did a 180 on us told us that our cost savings did not concern them and that we had to use a general contractor and that they would put in a contingency that would increase the loan to 90% of the homes estimated value. Stay far away from this bank they are scam artists of the worst kind. They make wells fargo look like an upstanding business.
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March 2022 by Jeremy K.
My wife and I had a great experience with our construction loan at this branch. Kira Rooney was amazing... it was a harrowing process in some ways (my advice would be to not start construction until you have all the financing fully locked into place, lol) but she made it as painless as possible and was a pleasure to work with. My only complaint is that we didn't meet her in person until it was all over (because of covid) , which is a shame as she's one of those people that just instantly brightens your day.
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February 2022 by Wanda Collins
I went into the Barkley Branch needing help with paperwork from an IRA CD. Laura Martin was SO friendly and SO helpful! After a thorough search she said the paperwork had not been issued yet, but gave me her card and told me I could contact her in the next couple of days to check again. I didn't even get a chance to call the next day! She remembered my name, checked on the paperwork, and called me! Because of her, everything was done ! Great service!
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August 2021 by Ikenna Onukwufor
I want to give a big shout out to the Barkley branch for their regularly demonstrated professionalism in providing top-notch customer service!Thank you all for all your amazing work!!
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July 2021 by Sarah Swanson
Laura was promt and very helpful, thank you!
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January 2021 by Tom meyers
Caring Team at the Barkley Branch Quick and ReAdy to help any way they can Never to busy.-Chris R.
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May 2020 by Steve Devereux
I had a great experience at this Washington Federal branch. I worked with Bart Arnold, personal banker. Bart helped me open the right kind of savings account to meet the down payment goals my wife & I have. We got what we needed quickly and all of our questions were answered. Would highly recommend this branch.
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April 2020 by Amanda Bo
The entire Barkley branch team has been amazing since day one. I opened business and personal accounts here with Ian. He is professional, thorough, and fast! He always finds a solution and goes the extra mile to give me all the information. Laura, Bart, and Ikenna all have positive attitudes and are happy to serve! They make coming here a highlight of my day. Kira always has a kind compliment to give and offers her service readily.
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April 2020 by Amanda B.
The entire Barkley branch team has been amazing since day one. I opened business and personal accounts here with Ian. He is professional, thorough, and fast! He always finds a solution and goes the extra mile to give me all the information. Laura, Bart, and Ikenna all have positive attitudes and are happy to serve! They make coming here a highlight of my day. Kira always has a kind compliment to give and offers her service readily. I can't thank this team enough! I'm sure that I am a handful as this is my first time running a business and I have so many requests, but they are always patient and kind. I highly recommend this bank and this branch! Thanks so much guys!
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April 2020 by Jay Dhindsa
Washington Federal Barkley branch is amazing . Specially Branch Manager Kira Rooney. She is really a great helper all the time. I have several accounts like Business and money market with them. One stop solution for all your banking needs.
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March 2020 by khalil nakano
Wa Fed is amazing for mortgages, and offers some of the best programs for new construction builds. Highly recommend giving Kira a call!
