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April 2024 by Roni Cruz
I putting a new star so I can post this .
I went today to he Verizon store located in Bellis Fair mall. I wanted to upgrade my iPhone 11 to IPhone 15 Max pro. I understand that for safety they asked for you ID. I have purchase diferent iPhones in the past and I have never had problems. I told Verizon representative live in a different city and my Verizon billing is under my parents address. I got married and moved to a different city. I changed my last name but my Credit card is under my new last name. I pay my bill on time and I have been with Verizon for 16 years. The representative call other representative and told him what I said. In short , they did not let me purchase a new phone. I live 2 hours and half and I have to come back with my marriage certificate . That’s insanity . I was visiting my family and I thought since I am here in Bellingham I will buy a new phone .They told me that I need to bring my marriage certificate to prove that I got married and my last name have changed. They did not ask me to provide different kinds of information, like social or secret question. I was really upset and I gust will take care my business somewhere else. I will never come back to this store.
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April 2024 by Mark Long
Verizon is a rip-off company raise my bill 25% with no warning look online they're doing it to all kinds of people sometimes 60 bucks a month or more
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March 2024 by Wil Drake
I JUST returned from the Verizon store and OMG!!!! Where do I begin ??? Let’s start from the beginning.
2/16 - I decided to upgrade from my Apple iPhone 13 Pro Max 1TB to the Apple 15 Pro Max 1 TB. I am told told I am eligible for $1000 rebate off the new iphone with my particular plan and current phone. Keep in mind this was at a Verizon Authorized Retail location, not the “official” Verizon store at Bellis Fair Mall.
2/20 - My new phone arrived and I went to the Authorized retail location and picked up my new phone. It was less than an hour before closing time and the time to transfer the data from my old device to my new device said it would be six or seven hours. At which point the employee instructed me to take my old phone and my new phone home and that I had up to two weeks to return my old phone.
3/3 - Today at 3 o’clock I drove to the authorized retail store and it turns out they are closed on a Sunday. I recall that there is the official ““ Verizon store in Bellis Fair Mall. I drove to this location with my old phone, intending to turn it in as I was instructed to do. I was also interested in a screen protector and a case as I assumed the authorized retail location would have a smaller selection than the official Verizon store, where I hope to find more options.
I was first presented with an employee who seemed helpful and he showed me several different cases. However, almost immediately I noticed something did not seem right because I had asked for the Belkin glass screen protector and he brought out a different screen protector when I asked him why he made it seem like I was in the wrong, and that the one he had brought out was correct, I then asked the manager whose name was Jason which brand he had recommended me when I first walked in the door and he again said
Belkin.
The process of returning my I was told would be straightforward and very simple. I was told all I needed to do was relinquish my old phone and handed over to the VERIZON employees as all of the details of the trade-in had already been worked out. However, to my dismay, this was not the case. The Verizon employee informed me that I would not be getting $1000 rebate for my old phone but instead it was only $415. He then told me that he would need to be doing some substantial paperwork to correct the air and that I need to sit tight. Somewhere in the shuffle and over 1hr if being in the store, my old phone disappeared, and was no longer on the counter.
As time past, I began to feel more and more uneasy about the situation. After all I was being told conflicting information, and I was being told information that did not sit well with me, as it was contradictory to what I was told before. I feel it is natural that anyone at this point would begin to feel uncomfortable because they feel helpless. I’m in an environment surrounded by salespeople who are not there to advocate for me, and are clearly there to be predatory. It was at this point that I realized I would like to trade in my old phone To the location which I bought the new phone. I asked the manager whose name was Jason if I could have my old phone back as I was still within the timeframe to turn in the old phone and I would like to take it to the authorized retail location on Monday when they are open and turn it into them. Seem like a very straightforward request. It was met with hostel and I quote. Jason told me he would “make my life bad” If I took my phone back, and I did not turn it into them today.
At which point I decided to pull out my new phone and dial the one 800 number for Verizon corporate. Jason had already informed me that I could not record what he was saying, and he told me that I would be kicked out of the store if I attempted to record what he was saying. At this point, I felt extremely vulnerable and extremely helpless as all I was trying to do was return equipment to VERIZON as per agreement I had already entered into, with my
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March 2024 by Dyllan My
What a poor experience. Went in to pick up a phone I ordered. Wanted to trade in my old phone without waiting for shipping material to be mailed to me. Was asked to wait an hour in queue, in front of 8 other people to turn in my old phone in store while 5-6 reps sit around doing absolutely nothing. What kind of service is that? Don't go to this store, they're completely useless and nobody is willing to help with a 2 minute process. What a sad excuse of a Verizon corporate location.
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November 2023 by aman verma
today i will visit verizon store bellis fair the store staff is very care less i amwaiting 40 mint but they do not listen to me and i will come backstage
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September 2023 by Taylor Long
My review was removed by Verizon. Josue B created many problems for my account for which I now need to pay for. Useless customer service.
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August 2023 by Phil
Stoped by to pick up an online order. The check in (on the app) was quick and easy, and was assisted in a timely manner.
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August 2023 by Roger Jewell
The lady helped me get my phone back on to WiFi
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August 2023 by BOONDOCKS FAMILIES
They doing good
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July 2023 by Mary A
I purchased cellphones here for my kids and we were very pleased with Diane’s excellent customer service. She helped us get the phones activated and ready to use. She made sure we got everything we need during our visit at this Verizon store.
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July 2023 by Katy Glesener
I’ve had just ok-ish experiences here but today drove me and my family over the edge. We had set an appt for 1pm. We got in a little early (12:45) with our kids, figuring we could check out the merch. We were wanting a watch and some insurance trade ins for cracked screens.*my husband checked in online*We looked around, waited, no one acknowledged us in any way. and then this continued on, and on, and on. We saw person after person coming in, getting greeted and helped. I took my kids out to the play area since they were getting fussy..and we waited some more. Finally my husband went up to the manager and asked the ETA. He said we were next, in a very annoyed tone. As if we had been bothering him the entire time (it’s the first time we spoke to anyone in that store in 15+ mins).We got to the point where we were just so turned off we were going to leave. My husband told the manager we were leaving, and he responded “it’s only 1:07”. Ok but you’re late and not communicating that to us, or even acknowledging us frankly. My husband walked out with our kids, and i told the manager it was unacceptable. His response? “Well if no one has helped you, how did he get checked in huh?” HE DID IT HIMSELF. Absolutely ridiculous to the point where after 15 years with Verizon we are switching to t mobile.
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July 2023 by hogcall tiko
Diana is awesome. Thank you.
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July 2023 by Forlorn Fantasy
I walked in had a long wait. Then after waiting all that time, I asked for an estimate for how much it would cost to repair my phone. Apparently verizon only repairs through their insurance and they refused to give me an estimate for my insurance. I had to go to Cellairis to get my phone fixed which is just by the food court. I will be switching to another provider simply because this interaction. I have been with this company 18 years and can't even give me an estimate on the phone repair.
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July 2023 by Shovia Muchirawehondo
Everyone treats me well.
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July 2023 by Gregg Hill
Nice, knowledgeable, and professional staff.
