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March 2024 by Judy Pine
The people at the counter are the biggest reason I come back to this store. Everyone is calm, patient, and helpful.
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March 2024 by Steve Biggerstaff
I was told to use this UPS Store even though it meant driving across town. They were right! Exceptional customer service, Nicole was very helpful and provided a 5 star experience. And what I observed while in the store was the same from the rest of the team. I would not hesitate to use them again and would recommend them if you need to use UPS.
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March 2024 by Mary Cunningham
Doug. I have been a box holder for more than 15 years.Doug is a constant, consistent kind, knowledgeable, efficient, UPS manager a ALWAYS finds solutions with ease and/ or creativity. I hear him kindly working with others, coworkers and customers, with respect, patience and kindness; even with tough customers and during the holidays/ COVID, hardware/ software updates, change of ownership, or whatever life presents him with. I have been a business owner with employees. I can honestly say, do what you can to show appreciation to Doug. He is humble. I don't know him personally, but he strikes me as a loyal friend and good son! ;)
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March 2024 by Lane
Had an Amazon return and this store was listed on their site as an option to return through. I had a used, clean and drained oil filter and the associate and manager (who didn’t even greet me immediately even though I was the only one in the store) made a huge deal out of it being “hazardous material” and they couldn’t touch it, I told them I buy oil all the time online and UPS ships it to my house. They treated me like I had explosives, it was absolutely ridiculous and I’m really disappointed with how I was treated. They acted irritated, were rude and treated me like I was stupid for even trying to use them as a return shipper. Then they told me I needed to drive across town to another UPS store in iron gate…turns out that was the wrong store and they can’t even scan return items but at least the gentleman there was actually respectful and apologetic, he was very helpful and told me the correct UPS location close by which finally accepted my return. So all in all this store wasted hours of my time driving around aimlessly. If it’s against policy at this particular location than dont be listed as an acceptable return shipper, hazardous material? What a joke, that tiny amount of oil residue (maybe two drops???) would do absolutely nothing. I’ve personally had UPS orders of mine leak oil/chemicals MUCH more than that from being mishandled during shipping. They handle orders of all types filled with oil/chemical's ALL the time and don’t even know it. Just no common sense, I’ve seen many others ship bicycle shock absorbers from here all the time..guess what else, they’re filled full of oil and pressurized with O2 but they dont have a problem with that? Out of sight out of mind or just policies written from a place of incompetence? but now that I have an empty, drained and clean vessel that once held oil, now it’s a problem? Don’t go here. I’ve been in here before and the employees were rude and condescending/passive aggressive. I wish I could give less than one star. Thanks for wasting my time
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February 2024 by Sloan Shearer
Everyone is always fast and friendly! This is clean, organized branch.
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February 2024 by Brian Sumpter
Communication and customer service
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January 2024 by Groove Merchant Northwest llc
Always helpful, courteous and convenient, even to those impatient customers, my go to UPS location ...
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January 2024 by Peggy Wagner
I was late with my Christmas presents. They got them there on time for a lot less that the others?
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December 2023 by Sharon Ensslen
The staff was knowledgeable and efficient. Nicole was the staff member who helped us.
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December 2023 by Emily James
Normally the employees here are great, but I and a lot of other customers had the most unpleasant experience today when one of the managers yelled loudly at one of the new employees for making a mistake. I go to this location frequently and recognize most of the staff, which is how I knew it was a new employee. He was friendly and seemed to be doing his best, and nobody was upset until the manager (Doug) started yelling at him about labels loudly enough for the entire store to hear. Everyone was extremely uncomfortable and you could tell the other staff was as well. The new employee handled it well under the circumstances but you could tell he was humiliated. It really cast a pall on the day and I will look for other places to do my holiday shipping if this is the norm for that location.
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December 2023 by Denise
Employees at this store are fast, efficient, pleasant, and helpful when shipping our packages. There are shipping places closer to our house, but we always come to this location. If there's a line, it usually moves quickly.
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October 2023 by constance Owen
I received excellent customer service at this ups store. The associate was very helpful and professionally packed our paintings with great care. I would recommend this location.
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October 2023 by ashley austin
Use the FedEx store on Holly for your printing and shipping needs. I understand being a business but the silly $3 printing fee is gauging. You can print a page at FedEx for $0.19 where as it’d cost you $3.19 here. Small numbers but 17x the cost is outrageous.
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October 2023 by Constancephoto
I received excellent customer service at this ups store. The associate was very helpful and professionally packed our paintings with great care. I would recommend this location.
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September 2023 by Colin Walsh
Service is prompt and efficient. Their fees are a bit over the top.They charge $3 to print a copy on black and white. FedEx on Holly St is around 20 cents.
