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February 2024 by G F
Horrible customer service. Our mortgage was with them since 2017, at first service was fine, then after 2021 it went downhill. Payments misapplied (more than once), hour-long waits for rude and unhelpful customer service agents, online system that “cannot verify your information”. In 50 years of mortgage and banking, this is the absolute worst I have ever experienced. When they sold our loan to MrCooper in 2023, I was so relieved that I don’t have to deal with them anymore. Now if they would just send our 2023 tax documents (it’s February, still no sign of them) I can wash my hands of the whole incompetent mess.
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August 2023 by Lynda M.
Bellingham use to provide outstanding customer service. Now with new management, that seems to be something of the past. Management shows no interest in taking care of customer concerns. Also very unknowledgeable about the banking industry. Sad to see such a wonderful place fail. Disappointed,
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August 2023 by Lynda M.
Bellingham use to provide outstanding customer service. Now with new management, that seems to be something of the past. Management shows no interest in taking care of customer concerns. Also very unknowledgeable about the banking industry. Sad to see such a wonderful place fail. Disappointed,
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March 2023 by Buck R.
Absolutely horrible place. They screwed my home loan up real bad. Go elsewhere. No help at all. I am now stuck with them. No Jeremy. I called the 800 number and you decided to lock me out of my account because I could not remember the exact amount I paid last month to verify my self. You did not do what you were supposed to do by contract. Please sell my loan and then get lost. Jeremy, your response to go to a website is absolutely meaningless and is a prime example of why your company is terrible.
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November 2022 by Darren Li
Very friendly staff, they explain everything clear with good details.
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April 2022 by Alicia T.
Highly recommend Carmen Denson for home financing needs! She was very responsive and able to get us excellent rates for our refinance. She is a clear communicator and really helped me understand the different options for my situation. Will call her first the next time we have home financing needs!
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March 2022 by Nicole C.
Don't bank here. My partner and I banked with umpqua 4 or 5 years. They have the worst business banking ever. You have to have a special app for your business account, you can't even SEE your account from your regular mobile app and the business banking is beyond clunky. It needs special super secure passwords that need to be changed constantly and the IT in charge of fixing problems with it always just thinks changing the password AGAIN will be the magical answer. We also had a problem right after we got our business account and didn't yet have a business credit card so we gave out our debit card to a merchant to pay for a service. The merchant then cleaned out our bank account for $36,000 and Umpqua said it was a problem with VISA (the debit card was issued through) and would not go to bat for us and we were never able to recover any of the money the merchant stole from us. You cannot afford to bank at Umpqua.
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November 2021 by Scott J Sherwood
Thank you Heidi at the Bellingham branch for customer service that was above and beyond expectations. I hope this review gets back to you. Great job.Scott Sherwood
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October 2021 by C Giddens
I worked with Carmen Denson to finance my last three houses and then refinance my current home. I recommend her too all of my family and friends. She and her team are hard working, flexible, and very knowledgeable. She worked with me to help with my VA Loans and helped my family with their traditional loans. Carmen is very nice and great to work with. I can not recommend her enough.
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May 2021 by Gidd 360
I worked with Carmen Denson to finance my last three houses and then refinance my current home. I recommend her too all of my family and friends. She and her team are hard working, flexible, and very knowledgeable. She worked with me to help with my VA Loans and helped my family with their traditional loans. Carmen is very nice and great to work with. I can not recommend her enough.
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November 2020 by Colin Winkler
Just a couple of fat cows who wouldn’t answer my knock during business hours despite only one other customer inside. Done with this bank
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July 2020 by Daniel Neale
The Staff who helped us with our Home Loan was amazing. However the bank turned around and sold our loan before our first payment was even owed. This is frustrating because now we do not have a physical location we can stop by and ask questions any more. This was a factor that was important to us and seems like a shady practice by Umpqua as they never had the intention of being our loan provider for long. I will never do business with Umpqua again.
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March 2018 by Dan Perl
I visited this bank on recommendation from a friend when looking for a home loan. Nicole and Lena were both exceptionally informative and willing to help at a moments notice. Another bank ended up being able to beat their terms by a hair, which unfortunately in my case made the difference, but my experience with Umpqua and its employees was stellar. I wouldn't hesitate to recommend them to anyone shopping for a loan.
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February 2017 by Dylan L.
I have been working for Umpqua Bank for almost two years now. The retail/store at this location is fantastic and very modern. Amazing mortgage division as well. Friendly staff and and free cookies/coffee on Fridays! Come check us out
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January 2017 by Dylan Langei
Amazing bank with amazing service.
