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January 2024 by Jonathon Vasquez
Some really nice guys.I rented a motorcycle trailer from Bellingham meridian U-Haul, 01-12-24The trailer turned out to not light up due to wire malfunction.I forgot to ask the kind individual who kindly refuted my charge with a refund of the trailer since we weren’t able to take it far. I think they had a piercing and tattoo.The process was very simple, easy and fast. I also recommend downloading the U-Haul app and then just deleting it after finishing active rentals.i won’t go into detail but the app is pretty useful.
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December 2023 by Jesse Springer
John and Jessi quite honestly saved my a** by helping me shove about a million boxes into my Honda civic coupe. I came to them at the end of an absolutely terrible day, needing packing materials for a very unplanned move caused by a negligent landlord and an unsafe living situation. Amidst all the stress, I did not think through how I was going to fit 83 boxes into my tiny car. John and Jessi immediately helped me get it taken care of so that I didn’t have to make an extra trip back to the store. I am so grateful for their help and understanding. They were nothing but kind and accommodating and truly were a bright spot in an otherwise terrible situation. Whatever they're getting paid, they should get paid more. Thank you so much.
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October 2023 by Dana
We had a terrible experience here. The employee who checked us in after returning the truck was pretty rude when we mentioned we picked the truck up with a half tank of gas and we returned the truck full. We were told to not expect a reimbursement for the full tank. That’s fine.It was the way we were treated. The customer service was not friendly.
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September 2023 by Workingout IsMyMedicine
Went into this facility a couple of weeks ago to schedule a rental truck. I told the representative the movers were coming at 9am, he assured me they open at 7. He confirmed the day, date, and time with me. Imagine my surprise when I show up the morning of and the facility is closed. They don’t open until 9am.I called the customer service line, she confirmed that I was supposed to pick it up at 8am as well, but no help there either she sent me to their scheduling team line, and they don’t open until 9am.How are you going to assure someone that they can come to your place of business at a certain time, confirm everything with them and not be opened.
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August 2023 by Alex L
Went in to pick up my truck at my scheduled time, and was on the road 5 minutes later. Whoever the staff member is with the blondish hair and gold cross earrings is a godsend - knows his stuff and provides fantastic customer support, seriously an awesome staff member. We were really impressed.
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July 2023 by Jason
Truck was fine but I had pre-purchased a tv box to pick up with my rental. When I got there they couldn’t find my order. When they finally figured it out they said they didn’t have my box but I could pay another 20 bucks for their biggest box or get a refund. I got bait and switched out of $20 and the larger box was a hassle.
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July 2023 by Seldom Pearce
The service here is always amazing, and the staff are incredibly friendly and knowledgeable.They have always been incredibly forthright about fees, helped me to find the best deals, and worked with me to get the right equipment (vehicles, moving supplies, etc) for whatever job I have.I can't say enough good things, you will not be let down if you rent from them.
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July 2023 by Johnny Winter
This particular location has all your U haul needs to accommodate your situations! I believe I seen all equipment there they offer to rent! All employees on the shifts when I went where nice individuals,helpful respectful, I would and will recommend this location thank u guys there see u Soon
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May 2023 by Tony C
Very helpful and honest answering any of my pricing questions. Ive had storage here on and off over the past 6 years and as long as you pay ontime and dont forget to sign in on keypad before accessing your unit and sign out after leaving, there have been ZERO issues!
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April 2023 by Douglas Pocock
If I could give more than 5 stars, then I would.I was at fault for damage to the vehicle. The staff and management were as cool as cool could be. The emergency services for U-Haul, the support staff that they sent out to repair the vehicle, and everyone that I spoke with during the entire process was amazing. I could not be happier.Buy insurance. You never know what could happen, and it is absolutely worth it. Be honest and take responsibility, and your insurance should do the rest.Excellent management and staff. Quick service. I only have glowing things to say about my experience with this U-Haul branch.
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January 2023 by Samantha Monroe
Sadie at U-Haul is amazing! When in need they find quick solutions. Best pricing I’ve found in town. Easy check in and check out.
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October 2022 by Denise
We had a good experience here. The cargo van we rented (online) for the day was ready at our reservation time, first thing in the morning. The employees were efficient and the van was very clean. We brought it back late in the afternoon and it just took a couple of minutes to check it back in. The dolly we rented was in good condition and quite heavy duty. The floor of the back of the cargo van is lined with rubber, so things didn't slide around (even a heavy chair!). The prices for packing supplies (boxes, packing tape, etc.) were reasonable. The only negative is that there's virtually no customer parking. We were told to park on the shoulder of the side street immediately adjacent to U-Haul (on the north side) something we were a bit hesitant about, although our car was just fine when we picked it up seven hours later. We would rent a U-Haul from this location again.
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October 2022 by Jordan Layao
The Issue — Problems with training their staff to relay accurate information and assistant manager (female with piecings) was incompetent in giving us a solution.My Experience — Called three times to make sure I could be added as a driver to the reservation. They verbally said that as long as I showed up with an ID I would be good to be added on. They failed to let us know that we needed the first driver there. Our entire plan had to be changed.I’d really reconsider the type of people you put in leadership roles and how you train them to deal with situations like this. She showed little to no remorse to the problem, which added insult to the injury. Very dissatisfied and disappointed in my experience.
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October 2022 by Kellie Pedersen
I had attempted to phone and speak with front desk / scheduling person for rental of a Uhaul truck, but the girl answering said this, “Bellingham Uhaul five minute wait”, and put me on hold. She was quite rude in her delivery - very poor phone skills and customer service. 9/23/22 @ 2:30 p.m. However, I was able to eventually speak with a young man that was very friendly and informative. I wish I knew of his name. He is the reason. For us to have repeat service.
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September 2022 by J A
I returned a trailer here close to their closing time. It was really busy. The employee, Jesse, told me a whole bunch of people had come at once and they were super busy. Despite being run off his feet, he was professional and got me checked out quickly, which I appreciated after a long day of moving.
