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March 2024 by Anonymous
They called 30 minutes before my appointment to inform me the glass that had arrived was scratched. We rescheduled to the following week, after I had asked if a new windshield would arrive in time. They confirmed, and we rescheduled 1 week out. I arrived for my new appointment, dropped off my car, and left their office. 15 minutes later, i get a call saying they don't have a window. I had asked why they did not check prior to the appointment if the window had arrived or not. All they could tell me was it was the same glass as the first appointment, and they would not tell me if a new windshield had been ordered and explained that they do not check inventory for all of their appointments. I declined rescheduling and will not use this company. I will be using Louis Autoglass.
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March 2024 by Katherine Smith
Service that went "Above and Beyond." I had my VW Golf in for replacement with original Volkswagen glass. The Bellingham, WA shop did a super job of ordering the glass in for me, replacing it in a timely and courteous fashion, and in paying attention to detail. A week later I came back to the shop looking for a tiney Southwestern tourqouise carving of a bobcat that is a kind of car totem for me and was a gift from my son -- It usually rode around up on my dash. I'd lost it in my car and was hoping maybe it had turned up inside the dash or through some other luck. Well, the manager was super. He asked the installer, who was also a good guy and remembered the job; but no totem. They then checked the shop vacuum figuring it might have gotten sucked up in the cleaning (!); but nope. The manager then came out to help me perhaps look in the vents; sure enough, it was a tight corner of the side "vent window" where I had not thought to look. Really kind guys that went beyond the scope of their work, to make my day and help me. I am most grateful and will have all my work done here now.
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February 2024 by joshua hickman
Had a new window installed. The window had a defect. They warranted the window. The second window was installed no leaks however it was not the cleanest install. Still giving them 4 stars because they did stand behind their work and offered to install a third window if I wanted.
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February 2024 by Elaine Peterson
Was not open even on posted hours. Canceled day before service. Not reliable
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February 2024 by Steve Frimer
Great customer service and attention. Really well-run operation.
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December 2023 by Tania Kipper Corliss
I didn't know my insurance would cover my chip repair because I'd never had it done before. Thanks to the guy behind the desk letting me know that Progressive Auto Insurance would make my appointment with them for me and it was covered 100%
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December 2023 by Lauren Shafer
They gouged the paint down the the metal at all four corners of the windshield. Their policy on their website says they're not responsible. Staff was all very polite and nice.
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November 2023 by _ASTRALx INFLUENCED_
I've had 3 windshields replaced, between 3 different vehicles using Safelite. They are the 1st choice with my insurance company & it's obvious: they're that good. Each time I set up an appointment, drop off my vehicle, & pick it up after completion which is usually a little over an hr. Never any hassle & 0 issues with any of my replacements (as long as you follow the rules after the replacement & don't expose the fresh adhesives to high psi water til they've had a chance to properly cure).
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October 2023 by Andre van Delden
Awesome service. Staff was very friendly and took time to explain the complete process. The windshield replacement and recalibration took less time than expected. Very pleased with the staff and will be glad to return and also recommend this business. Thanks
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October 2023 by Chris Torek
Had simple windshield chip with simple fix. Safelite web site glitched, called instead, got appointment with insurance pre-approved, went in on time and it was all done in well under an hour. Pretty painless as such things go. No telling how good they are for major work but if you have a chip that needs sealing, go get it done before it spreads!
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October 2023 by Matt Bianconi
Fast service. I dropped off my vehicle early for a windshield replacement and then were done before the expected time. Everyone was polite and positive. Did a great job.
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October 2023 by Cuthbert
I have never written a review here before, but had the absolute worst phone experience of my life with this company. I will be writing their hq to complain. Do not use!
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August 2023 by Sohrab A
Had a small chip on my windshield which was repaired promptly. These guys were great and accommodated my delayed arrival for the repair due to border crossing.Thanks a bunch.
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June 2023 by Christopher D
After two full months of "updates" on my windshield replacement, I was told that they can't get a part painted with their partnered body shop to complete my windshield replacement. "I am better off working with a body shop." - John Klein. Absolutely unprofessional. Do not understand what the point of waiting 2 full months to tell me that information. Meanwhile, my windshield is still damaged.
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June 2023 by Raquel Celene
I will definitely be referring anyone I know to the Safelite Auto Glass store in Bellingham!~ First I’ll admit that I have RARELY ever written a review, however my experience with Safelite Auto Glass was so easy and such a total pleasure that I felt it was important to take the time to write this review, because their team and store deserve very high praise!Safelite Auto Glass in Bellingham, offered exemplary customer service from start to finish, which was wonderful, especially because good customer care and service is more rare to find these days.Before making the appointment, a technician looked at my windshield and he provided me with a clear explanation of what they should be able to fix, as well as clearly informing me of any possible problems that might arise during the repair, which I really appreciated.An excellent and very convenient option they offered was the opportunity to have a MOBILE REPAIR that came to my home at no additional charge.Ralph was the MOBILE technician that I worked with. Prior to arriving, Ralph provided excellent customer service by communicating time updates for his approximate arrival, which in my experience has been rare with any other company that I’ve had a home appointment with.After he arrived, I found that Ralph was very professional and friendly. The repair was quick and turned out perfect! So, I send out a BIG ‘THANK YOU’ to Ralph for his great customer care and glass work! My windshield looks great and I’m no longer worried about a chip that could have splintered further.And to top off this great experience, it was 100% FREE! The office staff worked seamlessly with my auto insurance company, without ANY work with my insurance company on my part. You simply can’t beat their service.~ I sincerely Thank all of the staff and technicians at the Safelite Auto Glass store in Bellingham!