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November 2023 by C C
I'll balance the negative reviews - which sound rough! Legit issues it looks like - but our experience has been nothing but perfect.Very polite & helpful staff, large store, pharmacy has always been quick & friendly whenever we get refills. Just remember the pharmacy is closed 1:30-2p for their lunch, and you'll be set.
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November 2023 by Delilah Orr
Pharmacy cancelled my prescription delivery and getting a hold of them on the phone is unsuccessful. The phone just rings and rings, no one picks up. It straight up rang 3 whole minutes after the wait on hold. Called back 3 times... Same thing happens. I need my medications, yet can't get them. I do not own a vehicle, they keep cancelling my prescription delivery... I miss the Cornwall rite aid...I am not happy...
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November 2023 by Karen M.
Employees at this Rite Aid are wonderful, making it work despite depleted shelves, inadequate staffing, frequent shoplifters, and invisible management. Many seniors rely on this pharmacy and are often greeted by name and treated with love and respect. I'll continue my patronage (over 20 years) here because of the people. blessings to you all! karen
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October 2023 by Martin Craig
Unexpected finds and a wide selection - This Rite Aid location surprisingly had a wide range of affordable and organic foods, many cheaper than anywhere else.
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October 2023 by D P
They take walk-ins for covid boosters, while Walgreens does not. This makes them a five-star joint in my book. Also, they were friendly & efficient at the pharmacy.
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September 2023 by Bumpertini B
I have been coming here for 7 years. I've never experienced such kind, loving, and just genuine staff. Sure some of them may not necessarily love their jobs, but I've been shown nothing but kindness from them, over about a dozen or so staff.Without reading the comments or reviews I'm sure it's so low because the location is slow to check out. This however, is not their fault. They have one register open at all times and that's it. You should not be coming to rite aid expecting to grocery shop, and it's not a minute mart. You should be thankful it's there at all. I'm not a staff here, I just know good people when I see them. If you're looking for non-judgmental eyes, I would come here. Perfect place to buy condoms, adult diapers, too much alcohol, all the things that are a little embarrassing. They won't bat an eye.I have no experience with their pharmacy besides getting a free booster so that was nice.
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July 2023 by Jerret Anderson
Don't even bother dropping off a prescription and waiting. It will take forever and they'll find a way to mess it up. Said they don't take my insurance and then said they did. They're all over the place and understaffed. Que the bot response!
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May 2023 by Julie Hatch
The store is pretty good. It is a bit smaller than some so it may not have items that are available at other Rite Aid stores. The cashiers have always been helpful and friendly. The pharmacy is not that great. It is difficult to get a staff person to answer the phone and they have been rather abrupt when dealing with them. The customer service could be better.
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April 2023 by Kyla Joy
I was already frustrated by the wait times at this pharmacy but recently my experience was even worse. I noticed that the pills in my 50 mg prescription were different sizes, and after researching, I found out that about half of the pills were 25 mg mixed in with 50 mg pills. I have no idea how long I had been accidentally taking half of the dosage prescribed to me some days and the full dosage other days. Don’t go to this pharmacy! The 45 minute wait is not worth a bottle of mixed dosages.
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April 2023 by Aurora Nazario
Fantastic pharmacy staff. Just so friendly and patient. Never had any issues here.
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March 2023 by Brian C.
I realize most drug stores only receive reviews when someone has a complaint, so they are notoriously lowballed in the star department. I thought I might do my bit to remedy that for my own local, seeing as how they are doing a pretty good job. When I come in, I'm nearly always greeted personally by one of the staff. The service in the pharmacy is efficient and knowledgeable, and they have gone the extra mile on several occasions to interact with my healthcare provider in getting me taken care of. The store is clean and organized, but poorly stocked. I get the impression they are perpetually in the midst of downsizing, and it feels a little early-Covid/Soviet Union with isles of mostly-empty shelves and little selection. That's the only detracting factor, and the missing star. They got it going on where it really counts: customer service and pharmacy efficiency. You could do a WHOLE lot worse in Bellingham - I'm looking at YOU, Walgreens... Recommended.
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February 2023 by American Classic
Always good there. Great pharmacy, vaxes, great deals on decorator holiday stuff. And make up. Also snack foods or holiday drinks. Much better than any other pharmacy. Love the Rite Aids more than any drug stores! Love those auomatic refills. I spent 26 years here.
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January 2023 by Jane D.
Always always short staffed in pharmacy. I don't blame any employees because they seem to be doing the best they can. Spent several days trying to call with a prescription question and got no answer on the phone at all hours of the day, 4 days in a row. Finally had to go in, wait in a long line (at an off-peak time), just to find out that there had been an issue and my prescription was not ready. Luckily I live nearby and am physically able but for an older individual or someone who is actually I'll or had to travel a bit this could be a huge inconvenience and is honestly an equity issue. Every time I inquire (politely as possible) about delays, mistakes, etc., the staff apologize and say it's because they're understaffed. I believe them and, being a healthcare worker myself, I truly sympathize. However, I've been using this pharmacy for years and it has only gotten increasingly worse. I sincerely hope the ones in charge are working in some way to fill this staffing gap, otherwise I may need to find a new (farther away) pharmacy, as it's starting to have actual impacts on my health.
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December 2022 by Steven Smith
Shame on me. I keep coming back to the pharmacy because it is close and convenient. The convenience is overshadowed by dismissive rude staff. This is not a one off incident, but has been a reoccurring theme across multiple visits over multiple years. When they tell you that they don't follow corporate policy and communications with the comment, "That's how we roll," it seems to be a trend. Im done.
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November 2022 by Kylie Maioriello
3 stars might be generous. The staff has been decently kind and competent but there NEEDS to be more than one register open at the pharmacy at peak hours. I tried to update insurance information with them awhile back and they said “next time you have a prescription let us know and we will update it!” I asked to updated it today and they did, but after having already waiting in line for 10 minutes they sent me back to the end of the ever growing line. I should not have to take 45 minutes out of my day to pick up a prescription. Maybe consider hiring more people.