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December 2023 by Kathy B.
A huge shout out for such great service by Thomas at the Bellis Fair Mall Store in Bellingham, WA on December 5, 2023. I had a very frustrating experience trying to order my grandsons clothes online on December 3, 2023 and after over two hours and three failed attempts of not getting my order completed because it wouldn't process my Promo Rewards, I got no where and decided to go to the store and just pick up the clothes if they had them and mail them to Missouri costing me more money and my time to know have to just drive to the store back and forth, gas money, and then package and mail them. So this is what I did. If it wasn't for Thomas to know exactly where in the store the items were from my pictures it would have taken me a lot of time. Thankfully, Thomas listened to my frustration from the two days prior and he was going to make up for the lack of customer service and my online order; and he did this full circle. He is a true retail professional and I thanked him repeatedly. I was in and out of the store in less than 10 minutes and left a happy customer. I will now instead just go to the store and get what I need. Thanks so much to whoever trained Thomas to be such a great manager of knowing the customer matters. Hope to see him again. I thanked him several times and got his name as I told him too I was going to write a review. Merry Christmas to Thomas and I know the many customers he will serve will get the same patience, service, and sincerity of caring too.
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October 2023 by Andrew Meinzinger
The staff are amazing! They know what they have in store and how to get you what you need! Kind, pleasant, knowledgeable, the best! (Just a few ways to describe the staff.)The store has great sales and they keep every thing very clean and folded. A very good Old Navy.
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September 2023 by TheTJLH
I don't normally shop at malls or Old Navy, but I found myself needing a cheap pair of shoes last minute. The store was well organized and everyone we encountered was so helpful and kind.
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September 2023 by Nicholas Damm
Familys favorite spot for back to school shopping. Great selection, decent prices and everyone usually leaves happy.
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July 2023 by Tricia Grajek
This is a wonderful store. Always good deals. I love the clearance section.
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July 2023 by Sanobar Khan
After Macy's and HnM Old navy is the new store for me to buy clothes for my son.I do alot of online shopping and returns are easy for me. Ashlyn helped me today with the returns. I bought a shirt last week so when I came to return my stuff I saw the shirt was 40% off. I told her to do price adjustment for me. She said she can't do it as it won't let her do. And I purchased 2 same shirts one on sale and one regular price and im explaining her and showing her the receipt that this shirt was purchased last week for full price and today it's on sale. And she goes I'm not able to do the price adjustment and just kept arguing and she said I can't do anything. I told her let me buy this shirt on sale and I will return with the receipt that I bought last week and then argument started again saying we can't do that since the barcodes will be different. I asked her reallyyy??? And guess what I matched both shirts barcodes were exactly the same. Coz I didn't do online purchase. Don't wanted to argue more but Ashlyn I'm sorry if you were not too sure what to do how to do just call your manager to deal with the situation. I worked in a retail store and we make sure our customer is happy. I have a flight on Friday to catch and she wants me to come in store and return the old shirt. I am disappointed. Attaching both tags. Thanks for making me do two trips since the return policy is 30 days so I have to come in store before I leave.
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May 2023 by Roxanne Crosby
What can I say except I love this store!
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April 2023 by Hayden Radcliffe
Mia helped me return some items and she was absolutely amazing. Mia was SO nice to me. The second she said hi to me I noticed that she had such a bright positive personality. It made me brighten up too and it was just so awesome. I love telling people when I notice how genuinely nice they are and Mia was incredible. People like her make the world a better place, give her a raise!!
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April 2023 by Jenn C
Cute kids clothes, fabric of adult dresses has been a bit stiff lately not my favorite.
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February 2023 by Shivakumar Sundaram
Liked the fact that they were able to order a product for a Canadian customer.
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December 2022 by Mike V.
This is my go-to place to get jeans. It's never really busy when I go so I didn't have to spend a lot of time in the store. And when I checked out it was efficient and the staff member was friendly. I have no complaints. I'll be back when my jeans are worn out.
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November 2022 by Malachi Smith
It's the most well kept Old Navy I've been to.
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November 2022 by Makayla
Seems like Old Navy has begun to go down hill and their selections are as great as they used to be.
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October 2022 by Julian McAllister
Very good service and delicious food and friendly people and good price for what you get every time.
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September 2022 by Andrew Weeda
Friendly and helpful. They had what we needed for back to school. We were on our way. The dressing rooms seemed a bit overrun and maybe a few more folks on the sales floor could help.
