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March 2024 by Angel Baierl
The mammogram tech was amazing! She was very gentle and kind.
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February 2024 by Sharon
Warm, caring, friendly and gentle staff.
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December 2023 by N Regan
This place saved my life.For context, I'm from Canada. After being constantly failed by the Canadian medical system, I decided to go to this location to get a biopsy of a lump in my breast. Canada wanted to make me wait a month, I was able to get in a week at this location. The receptionist are amazing, they are so friendly and caring. Dr. Anderson did my biopsy and I gotta say, I wish I could take her with me and be my family doctor. She's so amazing. She explained everything and kept checking in to see how I was doing. I was taken care of. My results came back not what I wanted, but they held my hand and explained everything. After seeing my breast surgeon in Canada, she told me that I caught this so early and I'm incredibly lucky. This place is amazing and I'll never forget how they treated me and cared for me. Dr Anderson even called me from her personal cell and listen to me and answered all my questions so compassionately.
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July 2023 by jessimac
Having gone through breast cancer a couple years ago, I cannot say enough great things about Mount Baker Imaging. Cancer was found very early. Became friendly with the technicians, as I was there for many mammograms, ultrasounds and an MRI. They were friendly and helped keep me comfortable during what could have been worse than it was! Highly recommend them.
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March 2023 by Melissa W.
MT Baker imaging sent my statement to collections without sending me receiving an invoice or a phone call. They said they sent two statements, however I didn't receive either. They could have called me to verify I received them, but instead they just sent it straight to collections. I will never use this office again.
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February 2023 by Hana Shishkarev
I got 2 prenatal ultrasounds done here and after having my 3rd in Sedro Woolley at the hospital I now realize just how awesome Mount Baker Imaging is. I will make sure to come back to Mount Baker imaging for any ultrasound needs going forward.At my last Mount Baker Imaging appointment I got 10-20 photos to share with friends and family. Whereas at my appointment at the hospital in Sedro there was no screen for me to watch the ultrasound on and I was only given 3 photos, all of which were poor quality and hard to tell what was pictured. I wish my doctor would have told me that I wouldn’t be able to watch the ultrasound at the Sedro hospital. I definitely wish I had gone to Mount Baker Imaging for my 3rd ultrasound. At Mount Baker Imaging the techs were also happy to tell me what I was looking at and happy to answer questions. They even took videos of baby moving and let me record them.I assumed ultrasounds were always something you could watch as I was able to at Mount Baker Imaging. If you have to spend money on an ultrasound go to Mount Baker imaging where they will let you watch as the ultrasound is carried out and where they are sure to take lots of good pictures and explain things about baby to you.
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February 2023 by Danny Moloney
Please change the name and remove ‘Women’s’ as it is not inclusive of all the people/genders who need these services.
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February 2023 by Benjamin K.
My wife and I came here for the first time during the thick of COVID, so we did not think much of the quality of care we were given. It was not a great experience, but everyone was having a tough time back then. This morning, however, my wife and I arrived at 7am for a 7:20 appointment time. Very first thing, the door was locked despite them having opened at 7. Through the window, we can see people in the lobby checking in, but the front desk lady ignores us and doesn't open the door. We figure out we can go to a different door and take the elevator up, but by the time we get in, a line has formed. There is still only one lady at the front desk. People are arriving and trying to get in and they can't because the door is locked. The lady at the front desk yells that we, the people in line, can open the door for the people waiting outside. Clearly a second front desk person is needed to open the clinic if there is a line of 6-7 people waiting in line at 7am. A few minutes go by. A guy behind us in line actually just leaves. Skips his appointment. After waiting for 35 minutes (we are now 15 min past our appt time), it's finally our turn to check in. It is at this time we are told that the appointment we've had circled on the calendar, our first ultrasound to see an image of our child, is not on the schedule. 7:20 AM on 2/21. We made this appointment weeks ago. Now they have no record of it??So now I'm sitting in a waiting room with a crying wife, we both took time off work, and we have no idea if we'll even be seen. I don't have all day to sit here so I'm not sure. What I can absolutely tell you is that this a disorganized mess of a practice, and if you're looking for a stress free place to get a simple ultrasound, it is absolutely in your best interest to seek services elsewhere. Appallingly unprofessional. Update: Leaving without being seen. They pushed the responsibility off to my doctor's office, saying they must have cancelled it on their end. Even if that's true, it took an hour and 20 minutes to get that information, and we were never given any kind of notice the appt. had been cancelled. Avoid if you can.
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October 2022 by Marilyn Hanson
I had a breast biopsy October 20, 2022. It was painless and the nurses made sure that I was distracted during the procedure. It was not bad at all.
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October 2022 by Melissa Moore
Technicians were great, super friendly and put me at ease (first mammo). Unfortunately, the front desk person was not so friendly. I guess she doesn't realize she's part of this process that can be scary for many women, and that she can help put them at ease. Also wasn't thrilled to wait in a dark hallway for a 7:10am appointment. That was weird. Maybe turn the lights on a few minutes early, if you're going to have 7am appointments. It's the little things...
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September 2022 by Amy W.
THIS BUSINESS WILL SEND YOU TO COLLECTIONS WITHOUT ANY NOTICE. read reviews left for them on any site and you will see the same complaint over and over. You will also see the same response from the business taking no accountability and apologizing that someone is "unhappy" with their billing "method" if you can even call it that, considering they don't actually send you a bill. Here is my experience (note that I'm not quoting anyone and the times are approximate, this was over a year ago) My appointment went fine. Some difficulty with the IV but nothing too bad. People were generally friendly. I'm thinking hey, maybe all those reviews are exaggerating. Still going to be watching for the bill like a hawk though.About 3 weeks later I've heard nothing from them or my insurance. I call to check, I'm told that billing through insurance takes up to a month or more depending on the provider. Okay, no big deal. My insurance has always been slow. Two weeks after this I see my insurance has processed the bill and paid their portion. Great. I call to ask when I'll get my bill. They say it should arrive anytime and they can see it in my account, okay, cool. I wait... And I wait... And I wait...No bill. I call to ask about this and am told; yes my bill has been sent out! It should arrive within the week. Great. Cool. I wait a week... No bill. I call again. I'm getting frustrated at this point. Ask where my bill is. I'm told it's on it's way, don't worry! Okay... Fine. Mail is slow, there's issues with the national postal service right now. Whatever. I wait another week. NO BILL. I call again, yes my bill is on its way! But would I like to pay over the phone instead to just take care of it? (at this point I think they're sick of me calling, also they NEVER mentioned this option to me in any of the other calls..) but great, I can finally take care of this. I pay over the phone. I wash my hands of it. A week later.. my paper bill shows up. Postmarked as being sent the day... after... I called to ask and was told it had already been sent out. (third or fourth call, it gets a little fuzzy since I called so many times). I check to make sure the phone payment went through and all is well. But at this point I'm mad. Did they only send this paper bill because I hounded them? Would they have just sent me to collections without a word if I hadn't been calling basically every week? Why wasn't I told I could pay over the phone? (Also just a note I believe they advertise being able to pay though their website somehow which I tried at the time but could not get to work. I'd also seen some stories of people paying online and their payments mysteriously not going through so I wasn't too eager to try it myself. )So I leave a review, it's rather scathing and outlines what I put above in slightly less detail. Tell people not to go there, the billing hassle is not worth it. A few weeks later, my review has been seen by quite a few people and gotten some thumbs ups, and I receive a reply from the business. It's the same reply as always, offering me to call and sort this out... But then I go back to look at this response a few days later and it's been deleted. Interesting... I wonder why they've left responses up for other reviews then? I honestly have no clue. But what all this is really meant to show is that this business is not operating with your best interests in mind. They don't communicate, they aren't transparent, they refuse to admit wrongdoing. It's not okay and they should not be allowed to do this. Unfortunately sending people to collections without warning is not illegal... Gotta love the USA right? Please do not give this place your business. Their poor practices and atrocious handling of sensitive medical billing borders on predatory. They do not deserve your money or time. And the stress this billing "process" will put you through will shave years off your life.
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August 2022 by Jan W.
I just found out today, because I called them to make sure that their accounting reflected the payment last month for an xray. Yes I was told that was posted but then they informed me that I had an outstanding bill of $20 from a year ago. What!!! They never billed me, nor was there ever a statement issued to inform me anytime during the year. What was even worse is that their "patient portal" website doesn't work and I informed them 4 times of that. It still doesn't work. When they told me about the year old bill (today) they then told me they sent it to Collections. Again, no notice that they were going to do that NOR have I ever heard from the collection agency in a year. I am a stickler for paying my bills so I drove the 30 miles to town to pay the $20 at one of their locations. I was charged $21.62. Yes, I was charged a collection fee for their incompetence. I spent the entire day calling them and asking to talk to anyone of authority but I guess no one works there because I am still waiting. From other reviews I just read I guess it will be a cold day in **** before I do!
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July 2022 by Sigrid U
If I could give zero stars, I would! This review pertains to my mother getting a breast ultrasound on June 4, 2022 by Christina (or Kristina?) Fredricks. While getting her routine ultrasound, my mom told Christina that she had over 20 lymph nodes removed when she had cancer in Alaska. My mom has documentation proving this. Christina went on to tell my mom, "That is impossible! You only have 3-4 lymph nodes in your underarm." She was extremely insistent and went on to tell my mom that she didn't know what she was talking about (even though my mom is very aware of her treatment in Alaska), and that the medical forms stating the number of lymph nodes removed was wrong, AND went as far to say that both of my mother's doctors in Alaska were dead wrong as well because "it is absolutely impossible that you had 20 lymph nodes removed when we only have 3-4 under our arm." A quick Google search will show anyone that we have 20+ lymph nodes in our underarm area.My mom's breast cancer was found through an ultrasound in Alaska, after two mammograms FAILED to find the cancer. Guess what Christina Fredricks told my mom? That that was also impossible, and that ONLY mammograms can find breast cancer. So not only is this technician saying medical records are wrong, she is also invalidating my mother's cancer experience and telling her that she's wrong and they didn't find her original cancer through an ultrasound???!My mom left the appointment feeling awful, saying that Christina kept berating her and made her feel stupid. I can't even IMAGINE what other false information Christina Fredricks is telling other patients. It is reckless to have her employed. We are extremely disappointed in the manner my 72 year old mother was treated at her ultrasound appointment. This is a fair warning to anyone who has an appointment here- their technicians will lie to you and make you feel stupid, even if you have documented medical records proving them wrong. Stay far away from this place.
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July 2022 by Maya G.
Unorganized, greedy, and unprofessional. They sent a bill to collections, once I found out I immediately paid Mt. Baker Imaging. I was told over the phone that they would notify the collections agency that the debt had been paid. I have called 3 times now because I continue to get calls from the collections agency saying I owe them even though I have already paid. I have a receipt and everything. Each time I call Mt. Baker Imaging I am reassured that they will notify the collections agency, and they still have not. I called for a FOURTH time and they were unable to confirm if they had even notified the agency, when I asked to speak to a supervisor I was placed on hold for 20 minutes only to be told that they "couldn't find one because they aren't answering their phone". This is so incredibly unprofessional, they took my money but won't notify the agency. Either notify the agency that I have paid or give me my money back, it shouldn't be this difficult.
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April 2022 by Mark M.
So the Jay the tech is HORRIBLE!! My appt is at 7:30am he doesnt see me to 8am. He seems unsure of himself and nervous. The front desk check in girl said he sucks compared to previous tech. He keeps asking me the same questions. He put me on the scale and asked me what my weight was. He told me to put my phone away bc he knew i was writing this review. Omg he is now arguing with girl at front desk.
