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April 2024 by Teresa Engels
Friendly professional serviceVery good pricesDelivery was awesome
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April 2024 by Curt Aspel
I worked with the Store Manager, Thorin, I received fast, efficient, and very professional service. He found me a great deal on a high end mattress and bed frame. I am so pleased and look forward to an even better night's rest. I would seek out this man again to assist me with another purchase and I would recommend him to assist my friends and family with their mattress purchase.
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April 2024 by Susan Huddleston
I had a positive, pleasant experience from the moment I walked through the door. Thorin was friendly and very knowledgeable about their products. He was not pushy and made buying a mattress so easy. We don’t have our new bed yet but if it lives up to the buying process, we’ll be very happy. Their 120 night sleep trial is an excellent feature.
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April 2024 by Natalie Partington
Thorin was helpful, friendly and knowledgeable. Great experience.
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April 2024 by Kelsey Sharp
After several years of not sleeping well due to being pressured into the wrong mattress at another store, I decided to check out mattress firm. I was greeted and helped immediately by Hayden who was patient, listened to my concerns and directed me towards several mattress options. After spending over 2 hours testing mattresses and asking a million questions/going back and forth, I decided on one. It was on the higher end of my budget and Hayden offered to check to see if it was available in their Outlet. Unfortunately it wasn’t but he took my number down and said he would call if one came up. Not thinking I would ever get a phone call, I was surprised when two months later he called and stated they had one! I went in to verify it was the one I wanted (spending another 2 hours there just to make sure) and he helped me weigh the pros and cons of bed frame options, mattress protectors and helped me get a warranty for my new sleep set up. He wasn’t pushy, and didn’t make me feel bad about taking my time to make sure I had the right fit. 10/10 recommend!
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March 2024 by Ronald Viola
Wasn’t sure what to expect going in but we were met by Thorin who was engaging, knowledgeable and funny. Really enjoyed the experience with him. The mattress review will have to wait a bit but we think we got a good one.
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March 2024 by Brenda Bark
My son and I spoke with Thorin at the Bellingham site. I found him to be very patient, knowledgeable and helpful. Hopefully, the mattress I selected will lead to many night of good sleep.
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March 2024 by Niky Holmes
Personable.gave us some savings. Lots of info
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March 2024 by Charlynn Andrews
I was moving to a different state and Thorin was extremely helpful on arranging my purchase and delivery. Everything was so smooth and easy!
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March 2024 by Paula Mcdonald
Jeremy is very knowledgeable and asked good questions to help us decide on the right mattress
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March 2024 by Bonnie Westford
Big help giving me what I asked for. Great to work with! Thank you Hayden‼️
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March 2024 by Kitsie Lonus
I stopped in several months ago and was very impressed by the level of knowledge and effort made to have my business. I made a point to go back there when I was ready to make my purchase. I'm a huge fan of the Purple products and I can support the store while getting the same price that the purple website sells items for, so to me it's win win.
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March 2024 by Jasmine Johnson
UPDATE: I just got off the phone with the store and they spent the last 2 hours troubleshooting my base. It is now working and I appreciate all the hard work Torrin put in and updating my score.Originally I had nothing but praise for this store. Until I purchased an adjustable frame on the 8th of this March. All of the sudden it froze in a head and feet up position. I called the store who directed me call the manufacturer. But there is none on the remote and I can't find it on the base either. I called the warranty number and they are closed until Monday. The store rep said my remote sounded like it was no longer paired. I was able to make sure it was plugged in but still nothing. Let me say that I'm disabled and ended up hurting myself trying to troubleshoot this. Now I cannot get off and on my bed safely. This day has been exhausting.
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March 2024 by Laurie Morrison
Hayden, was knowledgeable about the product and very polite.
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February 2024 by Jonathan Phipps
Charles was incredible! He's super professional, knowledgeable, and respectful. He helped me find the bed I was looking for and I literally saved THOUSANDS of dollars. I will never purchase from anywhere else and I'm telling everyone I know about Matress Firm. Go check out their beds and allow the super knowledgeable team there find the perfect bed for you!
