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October 2023 by Eric Fosdick
Edit after the reply from the business: The only thing that changed in my bed is the frame. you have actually made my confidence in your company even worse. There is zero chance that I would give any more money to this company. Look at most of the reviews here, they are more than a few years old. It seems like something happened and they no longer provide good service to customers.I bought a mattress frame a few days ago from this company. After sleeping on it for a few days both my wife and I are having terrible back issues that we have never had with this same mattress on our old frame. The new frame is much much stiffer than our old frame and we didn't have any way to know that until after using it.I called the company to talk about a return which they say is just not possible. They said that its not even possible to talk to the owner about an exception. They did offer that I could exchange it for an even more expensive frame but I have a hard time putting more money in with zero guarantee that it would be any better. At this point I have zero faith in this company.I completely understand not taking returns on a mattress that has been used but this is the mattress frame, it is something that they could absolutely still sell. I try to shop local and support small businesses and that normally works really well but in this case its incredibly poor customer service. I strongly suggest steering towards a larger retailer that actually supports customers and understands that not every product is a perfect fit for everyone.
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September 2023 by Eric R.
Edit after the reply from the business: The only thing that changed in my bed is the frame. you have actually made my confidence in your company even worse. There is zero chance that I would give any more money to this company. Look at most of the reviews here, they are more than a few years old. It seems like something happened and they no longer provide good service to customers. I bought a mattress frame a few days ago from this company. After sleeping on it for a few days both my wife and I are having terrible back issues that we have never had with this same mattress on our old frame. The new frame is much much stiffer than our old frame and we didn't have any way to know that until after using it. I called the company to talk about a return which they say is just not possible. They said that its not even possible to talk to the owner about an exception. They did offer that I could exchange it for an even more expensive frame but I have a hard time putting more money in with zero guarantee that it would be any better. At this point I have zero faith in this company. I completely understand not taking returns on a mattress that has been used but this is the mattress frame, it is something that they could absolutely still sell. I try to shop local and support small businesses and that normally works really well but in this case its incredibly poor customer service. I strongly suggest steering towards a larger retailer that actually supports customers and understands that not every product is a perfect fit for everyone.
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August 2023 by Sascha Knight
Very helpful, knew exactly what we wanted and had good suggestions for what would work for us and had student discounts
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May 2023 by J Hankins
Shane was very helpful looked into the computer of a mattress I bought seven years ago and shipped out another one! I’m 1200 miles away and I got it the same week three days later!
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May 2023 by Kari P.
We got a perfect bed for our mother to move into a retirement place. We thought it was a full size - but turns out it was a queen. Our salesman made it so easy - he delivered the new size and traded everything out within an hour! great service!!!!
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March 2023 by Lori Snyder
Just bought a mattress here for our RV. Salesman did a great on the sale but didn't back to us when he said he would, regarding RV bedding.
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October 2022 by Brad Benson
Excellent customer service! Our new mattress had a manufacturing defect but Shane and his crew went above and beyond to get it swapped out with a better mattress. They have earned a new customer for life.
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October 2022 by Leslie Munoz
I bought a mattress and it was delivered the same day. Unfortunately it was defective (lumpy). I went in to ask for something to be done. I was offered an immediate replacement no hassles and two hours later I had a new perfect mattress and the old removed. I am very happy THANK YOU.
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September 2022 by Sean Monroe
Bill was very helpful. We told him what we needed and he made some great suggestions. Took the pain out of shopping for a mattress. He also gave us some insight on the next mattress we will be looking for. Bill was very knowledgeable and made shopping a great experience.
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September 2022 by Wala Saadeh
We got king bed mattress and frame. The quality is good but sizes are not matching (even from the same shop)!!!
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September 2022 by Karen Plotke
Very nice staff, excellent price on great mattresses. They have everything from basic to top of the line.
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May 2022 by Kayla Hudson
Honestly the manager took his time in finding us a great fit! Answered all our questions and kept us in our budget! And got same day delivery, and thank the delivery guys because it was a 2nd floor with 2 stairwells!!!!
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May 2022 by Mary Mironchuk
Best costumer service ever!Came in to realize they were closed and were about to leave then Shane came out and invited us in.We had ordered another mattress on Amazon which never got shipped or arrived and we needed a mattress like right now! Tonight!Not only was Shane extremely knowledgeable about different types of mattresses and recommending what we were looking for he also gave us an amazing amazing deal! We were so thankful!He even delivered the mattress for us in his truck! Talk about going above and beyond! If we ever need another mattress will definitely be buying here again!Thanks !!!!!
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December 2021 by Ryan Padgett
Shane at the Mattress Depot in Bellingham was super helpful finding the perfect mattress for my injured back. He gave me a good deal and I highly recommend buying from Shane.
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October 2021 by Pippy Oh
Great deal, nice salesperson... easy going and informative.