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January 2024 by Wayne Lutz
It may sound lame to compare Rod’s Auto Tech to a personal trainer for your car, but that’s how I think of it. My Mazda Miata’s unscheduled breakdown in a cold and rainy parking lot was a demanding situation for me, and Rod’s Auto Tech came to the rescue. For master technician Jeffrey, this may have seemed routine, but his attentive and immediate service made a horrible situation into a low-stress outcome. I’ll be back to Rod’s Auto Tech with both of my family Mazdas, even though I’ve always used traditional Mazda dealers as my only source of service. Jeffrey is like a commercial Mazda dealer service department with an array of extras. And an always pleasant attitude.
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January 2024 by Robert Bowen
Rods is the Best. The diagnosis and Jeffrey's narrative provide knowledge and tools for real dialogue. The terms excellent professional personable the Best all apply to Rods Master Auto Tech. This is a long term relationship. Highly recommend.Have 3 jags and mini it has been 2 yrs with Rods Master Auto Tech. Finally found value.To achieve service goals with assured valueGo to Rods Master Auto Tech
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January 2024 by E Shtem
I had an issue with my car, and I happened to drive pass this shop, and so gladI did! They had a look at it right away to give me an idea with what was happening to it, and took a good care. Great customer service! Shop you can trust!
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December 2023 by Layna
Cannot say enough positive things about the customer service at Rod's Master Auto Tech - I'm not super knowledgeable when it comes to auto maintenance and I always feel respected and guided in the right direction at Rod's. They have extremely detailed service summaries and give you all of the facts to make an informed decision about your car's service needs. Never felt pressured, just encouraged. Thanks so much!Service: Oil change
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December 2023 by Courtney Fox
My evening unexpectedly started with my car battery dying just as i was crossing the border back to the US. As you could imagine, this is the last thing i would’ve wanted knowing there was still 5 hours remaining in my drive. We were towed by the (fantastic) tow truck company Meridian Towing and they recommended we have our car dropped off at Rods. Jeffrey (Rod’s son) was the main man in helping me navigate all the hurdles. He was incredibly responsive, patient and fast-acting. I have a lot of respect for this business and the people who clearly care a lot about their customers. He was able to order the battery and alternator parts in the same day, allowing me to get back on the road within 24 hours. Shoutout Jeff for being the goat. Support this local business!
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November 2023 by Connor Engholm
I wish I could give them more stars! My 2017 Jeep Grand Cherokee has been having electronic issues and throwing service signs in my face. I scheduled an appointment online after hours and Jeffery got ahold of me as soon as he could the next morning. I was able to show up and drop off my vehicle as soon as possibly. Jeffery was very professional and courteous while explaining the process. He was also very transparent with the cost of the diagnostic beforehand.My service tech was Jesse who did a thorough and complete diagnostic and inspection of my vehicle. After he was finished I was sent a link with the complete details of every step of their process with pictures included. This gave me a huge boost of confidence that I was being told the correct information.It turned out my auxiliary and main batteries were just low and was causing the service/engine lights. (Yay technology) Jeffery and Jesse recommended their preferred brand of batteries to replace them with. The entire process was pleasant and encouraging to someone who isn’t mechanically inclined and needs to trust the mechanics at the shop.Service: Electrical repair
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September 2023 by Cody Haese
Knowledgeable staff. Gave me detailed line item quotes before and after work was done on the car. Took the time to talk me through the recommended repairs and created a digital report with pictures.Services: Steering & suspension repair
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September 2023 by Nancy S
FANTASTIC SERVICE! My wife and I were on our way from Vancouver, B.C. to California when our truck started to experience engine trouble in Bellingham. We called Rod's Master Auto Tech at 5:56pm (they closed at 6:00pm) and they booked us in the next morning at 7:00am. We were loaned a car but didn't really need it because at 11:30am our truck was repaired and ready to be picked up. We found the service to be very professional. Everything about our experience was top-notch! We're currently camping in the redwood forests of California. Thank you Rod's Master Auto Tech for helping us get here!
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September 2023 by Desiree Moreno
Rod masters auto., Are the best. I've done so much research, they are honest.... I mean, truly truly honest... Is very very friendly... The mechanics are honest and Jeffrey is just the. Friendly and sweet person you'll ever meet... His sister is also very nice.... It's the only place I will take my vehicles from now on... Also I had something done a few years ago. That they fixed the problem but I can't. Can't you remember what it was? So I can't check the box of why I was there that time in 2021.. But it ran. Great after that.... Don't go to places just because they're Cheaper, go to a place that is honest...And gets the job done and DONE RIGHT.. And that is rod Tech mechanics??????percentService: Auto engine diagnostic
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August 2023 by Kellen Busby
This was the best experience I've had at a mechanic.They did the most thorough inspection with photos and videos and a breakdown by area/problem. I don't know why more mechanics don't do this - having a video of the problem is so trust building. Their use of technology was outstanding.They diagnosed the problem quickly and got parts ordered super fast and the repair was done when they said it would be.Jeffrey was extremely responsive and thorough in his communication and went above and beyond to take care of me. It was easy to text with him or call.I highly recommend trusting them with your business.Services: Steering & suspension repair
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August 2023 by Natalie Kurtz
They were able to get me in the same day, offered me a donar car and had my car fixed up and ready to go the next day! They were fast, honest and extremely helpful. I will definitely be going back.
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July 2023 by Larry Ervin
Friendly and professional staff. I brought my truck in it cost me over $3000. To find out that it would take another 3k to 4k to possibly fix...... not definitively fix . If this additional 3k to 4k did not fix it. Then it would be a new motor. I can't say my visit was positive. I was treated with respect and professionalism.
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July 2023 by Happy Outside
I do not excel at vehicle maintenance and this time it almost got me in big, big trouble. Rather than talking down to me or attempting to make me feel less than for not taking care of my car (I had already done enough of that to myself!), Jeffrey expressed genuine care and concern.He explained everything they found and what would be required to keep it running. Thankfully I got it there in time and we have a plan for moving forward. And, they provided me with a loaner so my life wasn't on hold while they had my car. Win, Win!Thanks, Jeffrey - see you in November!
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July 2023 by Michelle Stites
I was referred to Rod's Master Auto Tech by one of their mechanics Brian. Jeffrey. walked me thru all the issues my car had and all pricing. Great customer service and I will be returning!Michelle
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July 2023 by Dan Browning
Got my vehicle done quickly despite having a technician unexpectedly gone. Very good service. Nice staff.Service: Oil change
