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January 2024 by John O.
Im renovating my kitchen for my mom who is dealing with a major cancer related illness. She lives with me and I ordered a countertop from Lowe's to go with my new cabinets. I was promised it would be six weeks from time of order for delivery so I ordered the counter. I'm now being told that they won't start the order process until cabinets are installed and then it six weeks after that for delivery. I feel Lowes lied to me just to get me to order.
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December 2023 by Greg C.
I went in to return some defective Christmas lights today and was told they don't take any returns on Christmas items after the 24th. Since I work in the retail industry, I am quite busy up to the 24th. It's one thing if I just didn't need them anymore but they were defective. From time of purchase I got 6 weeks use out of them. Either stand behind your product or don't sell it and they should definitely post signs in the holiday section warning about their selective return policy. I will never be a customer of this store again! Judging by the number of 1 star reviews, numerous others are feeling the same way!
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June 2023 by Elizabeth T.
Disorganized, bureaucratic, slow, computer system agonizingly slow. I hate going in there- as a woman I always feel talked down to. My advice: order online and do curbside pickup. They do a good job that way.
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October 2022 by Robert C.
Would never shop here again. Paid $6500 to have hardwood installed in my living room. They sent a kid with no experience who did such a terrible job they had to rip all the flooring up. They destroyed parts of my house. Now I have no floors, damaged sub floors, damaged parts of my wall (the kid actually hammered the flooring into my dry wall), and the two week project started almost 1.5 years ago. Lowes felt they were in the wrong and offered me $1080 to settle... again I have no floors, damaged subfloors, a bad damage to my house. So if I took their offered settlement i essentially paid $5500 for people to come into my house over the last 1.5 years to trash it.... Yeah don't ever do business with lowes. Oh and there installer said and I quote "I should of hired professionals if I wanted quality work."
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October 2022 by Ilia O.
They have a lot of decent stuff. You need to do your own research and know what you need and if they carry it before going. Do not go to look at items and ask questions. The employees have no idea what they carry, how it works or where in the store it is. The employees will ignore you if they do not know what something is or how it works. We asked 2 times for help in a section about fireplaces. Waited a half hour and still no one came over. After wasting that time standing around, some employee was like 'yeah, no one knows anything about them. ' We left very frustrated, without any help.
