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March 2024 by David Sturtz
Great service!!
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March 2024 by Portia Newman
Lenscrafters Bellis Fair Mall, Bellingham WA. Definitely a 5-star experience during my entire appointment. From Cora at the intake desk for my eye exam, Dr Jackson during my exam, & with Jordan, the store mgr that completed my order for glasses & contacts. So many great frame choices in all price ranges. I spoke with Courtney & Barbara the day before my appt, they guided me through the seamless online patient info form. So helpful. I highly recommend Bellingham Lenscrafters.
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December 2023 by Tami Hernandez
I bought new glasse online and was having trouble getting them adjusted properly. I was walking with my dad in the mall and noticed LensCrafters. I asked if they could possibly help even though I hadn't bought the glasses there. Cora was very friendly and proceeded to adjust them for me! That's what I call great "customer" service!
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December 2023 by Darrell Wogan
Lost a screw in one of the ear guides, glasses are over a year old, and I thought no harm in asking. Talked to Brian as I walked in, and he had me fixed up and out the door 3 min later with a smile. Have always had a Great experience at this location.
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December 2023 by Clifford Wilson
I was recently in Bellingham (from northern Canada) and I had broke my glasses . I immediately panicked my wife phoned around and we got in touch with Brian he said he wAs off in 1/2 hr but would wait for us . I sure it took that to find LensCrafters not knowing the area very well .We got there finally and there he was sitting behind his desk.promptly fixed my glasses I asked how much it was and he said it was no problem and did it for free. Being a senior citizen I was very grateful Ty once again Brian
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December 2023 by Kevin Haynes
Brian at this store welcomed my son and I right away and took care of my need for a hard case for my sunglasses immediately!! Very helpful, very nice, very professional!! Will visit again for sure!! Thanks brian!!
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October 2023 by Van Gor
Today was my first time going to a LensCrafters and I had a great experience overall. Heather was my doctor and she was pretty awesome. I actually had a good eye exam and I enjoyed my time there. Cora was pretty awesome as well, she even helped me quickly find a pair of frames that fit exactly what I was looking for which made looking at all of the options much less overwhelming. Everyone was friendly and helpful, I would recommend this place to anyone. Thank you again.-Rich
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October 2023 by Stacy Hart
LensCrafters often gets a bad wrap, but I've always received stellar customer service every single time I've gone in to the Bellingham, WA location. I also must give a shout out to them because I had forgotten about the protection plan I had purchased on my son's glasses. They called and let me know it was about to expire! WHAT?! Outstanding. That allowed me to take advantage of changing out his scratched up lenses and we got a new frame just for good measure.
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October 2023 by Dominique L Ayers
Our sales rep, Sophie stated that my insurance was the “best” and a lot of people walked out of there with $1000 glasses, but only paid $100 out of pocket. I thought it was a weird comment and made note of it. Shortly after, my husband picked out frames that we knew were over the insurance allowance by $85. That was the only thing we were expecting to pay. When we added on the features that I normally add (poly and transitions) we were expecting a ZERO copay, as per my insurance benefit summary and the numerous times I’ve purchased from LensCrafters. We were shocked when the rep stated our copay was $140 and the total for the glasses was nearly $1000!! She was “unable” to provide a breakdown or explain why they were so expensive. We went back and forth and she was still unwilling to explain/ alter anything. I immediately knew we were being taken advantage of and decided to leave. The next day, I contacted a previously used Lens Crafters, and they confirmed that we were being grossly overcharged. They stated that the sales rep was either new or was being dishonest. That same day, Jordan, the manager for Bellis Fair Lens Crafters, reached out to me and pretty much confirmed my suspicions as well. He stated that, Sophie, was actually the assistant MANAGER and that she added Anti reflective and PREMIUM transitions, all without our permission. He made excuses for her behavior while admitting what occurred. Even with this information I STILL don’t know how they came out to nearly $1000. Stay away from this establishment unless you want to get screwed! Also, how is this s!$t legal in 2023!?!?
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October 2023 by Sandra Chun
We are traveling through Washington, and I accidentally sat on my glasses and bent the frame. I walked in to Lenscrafters to see if someone could help me fix them. The technician was very friendly and was able to restore my glasses back to their original shape – and they didn't charge me! Very satisified with the customer service here.
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September 2023 by Bridget Dopp
Service was fantastic. Didn't buy my glasses here but they fixed them for me, in and out in less than 10 minutes. My glasses were dirty and Jules put them through the washer for me without me ever asking! Such great customer service!
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September 2023 by Beverly Kimball
If you need glasses, go talk to Jewel at the Bellingham location in the mall. You won't be disappointed. Jewel is really friendly, they have a large selection and are really helpful. Looking forward to my new glasses.
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August 2023 by Paul Huguenin
After years of trying different unsatisfactory opticians my wife and I went to Lens Crafters. 10 out of 10. Super happy with everything. Great people, and very knowledgeable. Strongly recommend. No glasses yet, so no photos to upload.
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August 2023 by Pamela Krysko
Brian was super helpful and fixed our glasses complimentary. Great great customer service.
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August 2023 by Sam Mill
Had a rimless frame with a loose lens. Brian was awesome! Took his time to fix my frame and communicated what the issue was and even explained to me that the lenses could still be under warranty from original seller. Would not hesitate to return to LensCrafters for optical needs due to Brian’s excellent customer service!! Thank you Brian!
