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March 2024 by Richard Carstens
Haven't been there
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October 2023 by Eva Elise
I walked in about the time the store opened (Wed, Sept 20th). The salesperson (long brown hair, somewhat heavyset) was standing behind the counter and said "hi". I asked if I could try on the display shoe and I got a weak "yeah" from her. She never spoke another word. She didn't ask if I'd like to try the other shoe, did it fit, anything. Nothing. I was the only customer. I put the shoe back and looked at others just to see if she would say or do anything else. She ignored me and went about her other work. I passed by her as i walked out and she did not say "thank you for coming in" or "bye" or "im too lazy to help you sorry". Did anyone teach her that sales is the main objective of a store? She failed customer service with an F. If I'd been sent by the district manager as a pop in she'd of been warned or fired. She had no interest in helping a customer. I've had better service at this store. You lost a potential sale
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October 2023 by DarkXD
Too be fair journeys is a bit too stiff. My shoes were worn once and had box and everything including receipt and they still looked brand new, you guys still wouldn't do a return. You guys need to change your policy asap because that's a bunch of b.s
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July 2023 by Jan B.
Wow! Journey's has shoes for any "journey" you may take in life .They have the fun latest styles. I purchased some wild multi-colored trail shoes and I love them. Sales person was very helpful. They did not have my size so she promptly ordered my size and said they will be delivered in 4-7 days. Fun to browse their vast selection of shoes!
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September 2022 by Andrew Washkow
Bad returns; pretty much can’t return after you leave the store. Bad selection of shoes; not a wide variety. Takes a long time to get a worker to help you when they do, they aren't happy about it, and you are more of an inconvenience to them.
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April 2022 by Chris&dess Lewis
It's expensive worker was nice
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June 2021 by Joshua Simplot
Great customer service! Wish they would bring back there Polo shoes.
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October 2020 by Katie M.
Helpful with a return but after I gave them my phone number (required for the return??) I started receiving multiple daily spam texts. This is not a review for the employee (who did great), or even that store but the corporate practice of selling information. Don't give them your email or phone number unless you want to get spam constantly!
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July 2020 by Kylee Tomma
I'm the new manager and I enjoy everything from helping my customers find shoes to making sure my staff is always following my high expectations. Come shop with us!
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August 2019 by Calistea Harry
I never did get my email reciept. Also I dont think staff should be telling you that you cant buy kids shoes because your a woman. I have small feet. I'm going to be buying childrens shoes wherever I go
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August 2019 by Raazin Sattar
Great customer service
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July 2018 by Holly Bluer
I mean, it was fine- I walked out with the shoes I wanted, and they were on sale, which was great. But I told the clerk when I walked in that I HATE shoe shopping, that it's a pain, and I'd rather be barefoot. So when she walks out with the shoes I wanted, and a bunch of other boxes, I'm already annoyed. Please don't try and upsell me when I just told you I don't like this, and I would rather not spend extra time looking at what shoes you think I should buy.
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June 2018 by Gay Lord
The employee brought out 5 boxes of shoes when I asked to try on a pair of vans. She kept trying to sell me some real ugly converse. I've never been more offended in my life.
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March 2017 by Matthew Piton
I shop here for shoes every time i'm in Bellis Fair.
