-
December 2023 by Dave Williamson
Competency and overall quality of floor staff appears to still be high however the competency and disposition of management is extremely poor and appears to be in continual decline. Have shopped here for years to support what HS used to be but am now better off shopping at nearby corporate chains (Fastenal, Lowes, HD Fowler, etc) for better selection and prices along with the same or better management than Hardware Sales. Perhaps it is no surprise that Amy Siniscarco was able to embezzle over $1M funds at Hardware Sales under their watch if this is the new normal of management competency.
-
December 2023 by Jean Carmean
Mike Packard is the person to see at Hardware Sales if you need a knife sharpened. He did a terrific job of hand finishing a serrated bread knife that another sharpener had worked on with machine.
-
October 2023 by P W
Another very pleased customer. I'm usually approached by staff who help me find what I need and offer sage wisdom a long the way. They always seem to have the odds and ends I need to complete a project and alternative ideas for me if they don't. It is such a solid, good experience.
-
September 2023 by Jake Logan
The best hardware store I’ve ever seen. Staff are extremely knowledgeable. Often go there for advice as much as tools or materials.
-
August 2023 by Gabe K.
Overrated and overpriced! Although they do have a great selection of varied items this store doe not deserve it's "customer friendly" reputation. The prices are deceptively higher than other retailers. The on site employees lack basic knowledge of hardware parts and could not even answer my question of what to use to attach two pieces of wood to each other. In Bellingham there is no competition for Hardware sales .They are very stingy with returns and I had to argue with the manager for a $10 credit. I will grant that it is easier to shop there tan the bib box store due to the stores small size.And they do carry various rare parts and equipment.
-
July 2023 by Dustin Hill
If I win the lottery, this is the first store I would go to. It’s also the only hardware store that I would ask advice from the staff and feel confident that they know what they are talking about.You could send your wife in here with a random flange or bolt and tell her to ask someone to help her to find the pieces you are looking for and they will.Seriously one of my favorite places to find new tools I probably don’t need or small things to finish the projects I’ve been working on for years.
-
July 2023 by Joseph Lorenzo
I brought a screen in to be rescreened. I was told that my metal tabs would be fine to be reused and it should be very easy. When screen was competed cheap plastic tabs replaced the sturdy metal ones and the plastic pieces placed in the corners of screen no longer allowed it to fit in window. One tab broke off immediately and screen folded. Cheap job, poor quality repair. I will never use Hardware Sales again. 35 year relationship out the window. Disgusted.
-
July 2023 by Swan Bender
My favorite store in Bellingham as I could wander the aisles but their consistent tendency to help always sends me in the direction and support I need to handle an old or new (to me) task with the supplies required at a decent price.
-
June 2023 by Elizabeth T.
I expect better service than at Lowe's. But the staff who are men manage to be not knowledgeable and condescending at the same time. Sigh. So I asked a woman for help and she was even more condescending and more ignorant. This was a little while ago so I do not want to point fingers at anyone in particular. Just please get a clue: listen to what your customer wants, help her find it and we're good. Enough with the mansplaining. Also the store could be better laid out and signage would help.
-
June 2023 by Adam Bunch
You know if they sell it at hardware sales it is high quality.
-
May 2023 by Rachael Haycox
rude staff, store is unorganized and hard to walk through. it’s dark and confusing staff isn’t knowledgeable on the items and unkind when you ask. store isn’t kid friendly staff where very rude and unwelcoming made my son uncomfortable aditionally lots of sharp stuff places on bottom shelves i’d worry if i had a toddler. things are also extremely overpriced here, just go to lowes or home depo i don’t believe anyone is helping bellingham by supporting this business; the people that own this store and work here think they are better than everyone else and treat people very bad and they have been stealing shopping carts from other local businesses that may not seem like a big deal but shopping carts are costly and the other businesses must pay for the ones hardware sales steals which is funny since hardware sales is so strict about shoplifting, it must only be ok for them to steal, i think these people got rich running an honest business and maybe back in the day it was a good place to shop but now they are unkind and expensive and act like because they are a local business that they are so much better than any other store
-
May 2023 by Shane C.
I needed to get a car key cut, and thought of Hardware Sales... they gave me a hard time about cutting my key that I bought online that was a higher quality key than they have in stock. I bought two of their blanks, and wanted to get mine cut as a third. They would not do it, and had to call over a Manager who told me that is like Ford selling parts for GM... after I already had two keys made, and would have paid full price to have my third key cut... The Manager then just rudely walked away. This has been the typical experience with HS the last few years, they hate doing returns and if you don't have your receipt forget it. If you wait too long forget it. They want your money, charge more and have cheaper stuff in stock than other places. I'll get my key cut at a locksmith and I'll only go to HS in the future if I'm desperate.
-
May 2023 by azmotronik
Love this place. Very knowledgeable staff. Huge selection in an old-school vibe
-
April 2023 by Phil C.
Great selection of hardware and helpful, friendly people. This is everything the big box stores are not. They also offer a military discount and prices are good.
-
March 2023 by Nick D
Multiple times Iv been taken directly to the item in need directly and correctly.
