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February 2024 by NivekHG Robey
Jim, and Zack have both helped me on multiple occasions. I appreciate being taken care of, and these guys are on their A game everyday. Thanks guys for being helpful and knowledgeable, and thanks to GRIZZLY industrial for operating here in Bellingham Washington ? ? ? maybe one day I’ll make a guitar as cool as Shiraz !
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February 2024 by Matt Osterhaus
Poor customer service.
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February 2024 by Ivan Brass
The most disgusting company I've ever ordered equipment from! Let's start with the fact that on the website, the photos show examples of maximum configurations, buried in small print at the bottom of the description. The delivery costs $200!!!!!!After receiving a low-quality product, with decals falling off and drawers poorly sliding, you'll pay another $200 for the return + a 10% return duty.Out of your $700, you'll get back $200 and a bunch of gray hairs, plus the absence of the equipment you were eagerly anticipating!!!!!
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December 2023 by Tony McGarry
It’s a very beautiful and well lit showroom with many display models of their biggest woodworking machines, tablesaw band, saws, lathes , etc.Just the right bandsaw size that I was looking for was on sale.Pick up and loading service was very good.
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December 2023 by Jerry Koch
Grizzly is amazing, the selection of tools is impressive.They carry the major brands like Dewault and Milwaukee, and a lot of specialty equipment. Their showroom is spotless, and we'll laidout.Always a treat to go in and see what is new ot onsale
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October 2023 by Drezzy D.
Great people with great products! Definitely choose Grizzly for all your metal and woodworking needs.
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October 2023 by Cheryl A
Really great store - very big inside - always pick up their catalogs to take home
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September 2023 by LeMans
Horizontal boring machine.I bought a horizontal boring machine from them and the machine is so poorly designed and manufactured that the result pretty much is a worthless machine, and here is why: 1) the minimum distance from the table to the center of the chuck is 1-3/4". Who would ever need that? To set the mortise depth it is necessary to lay on your back under the machine with a flashlight to find a little hole to set the depth. The sideway limiter set screws are cast in iron so soft and so thin that I stripped one in my second set-up. The bed is loose due to lack of inline bearings; the guides are just metal tubes. The height adjustment wheel has no tightening screw so it moves on its own when the machine vibrates. I had to re-machine the vertical column so I could raise the bed up to the point where I could mortise in the middle of a 3/4" stock. I complained, and Grizzly graciously offered to replace a 25 cent set screw for free!! I sent them pictures, explanations and suggestions on how to change the design for the better, all to no avail - other than a free 25 cent screw.You get what you pay for, but when it comes to Grizzly tools, you get a whole lot less! Don't do business with them!Now a year later, and I have now finally made this piece of garbage machine work the best way possible. I replaced the very slow RPM motor with a Bosch router motor and found ways to set the sideway and depth limiters without having to lay down on the floor with a flashlight!
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September 2023 by Brandon Carver
Not thrilled with the fact that you can order things from the company, but they DO NOT honor the price that is in the catalog. Then when you ask them to match it, they tell you "Darn It, our disclaimer allows us to markup prices whenever we want" How unacceptable is that, and then the GIFT CERTIFICATE I got as a present from my wife can't be refunded. So I am screwed.. pay more money.....
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June 2023 by D S
Best place and biggest selection of power tools. I'm slowly replacing my antique equipment. It's nice to have a table saw with safety features.
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May 2023 by Andrew Davis
Associated with a local housing rental company known for discriminating against applicants. Executive homes LLC. They avoid acknowledging the connection if you ask though, unless they think you're an important client.Same owner and shared phone numbers. I've been forwarded to Exec homes employees when calling grizzly directly, but when I had disagreements with them they started denying that the office existed at all.Supporting grizzly is supporting unfair housing practices in Bellingham, and they really don't want people to know that.
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April 2023 by Art Locken
I bought a new compressor from them because it was so quiet but after I broke it in as per the manuals instructions I started hooking it up in my shop and the quick disconnects were leaking from where I removed the air hose and would not reseal unless i left the hose in so I decided to just go buy a couple of new ones and replace them when I tried get the first one unscrewed I broke the manifold in half so I called Grizzly and explained that I needed to buy a new manifold and they told me they don't handle compressor parts mega power was there supplier and gave there number I called them and left a message then we started emailing I told them I needed to buy a new manifold but thought that I should get the quick disconnects for free since they are under the one warranty he said i should talk to grizzly.I emailed them explaining what happened they sent me a email asking me was I satisfied my customer service I wrote back saying no I was not and that's the last thing I heard so I sent mega power 70 bucks for the parts .If your buying from grizzly be prepared to fix little things like when bought my woodlathe from them I had to drill out and rethread one of the bolt holes on the stand and my bandsaw I had to go buy a couple of metric bolts that were missing for the trunion. Don't expect any help from there warranty or service department unless it's a phone number to call someone else.Update Grizzly stepped in and mega power refunded my money thank you grizzly. But mega power sent me quick disconnects and one of them was leaking not a very good company to do business with. But I am very satisfied with Grizzlies help.
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March 2023 by Dan MacPherson
An abysmal experience - the only thing this company seems to be expert at is liability avoidance. The worst customer service you'll experience.
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February 2023 by Roger Payne
I bought a 20 in planer 20 yrs ago never had a problem.. I also have a 3 horse dust collector and 3 h shaper and a shop fox planer/molder never had any problems with any of them.. I have used techs to help with the adjustment of the planer when first bought it and it was a pleasant experience.. It now has a new spiral cutter head. Thanks for the great products..
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January 2023 by Blair Shean
If store was open even a few hours on Saturday it would allow those of us who live and work out of town M-F to visit the store on Saturday. Frustrating . . . .
