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October 2023 by Ali Rastegari
do not purchase Geek Squad
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October 2023 by Sky Peterson
This is directly focused on the Bellingham Geek Squad Car Audio section of Best Buy. Amazing team willing to take the time to identify and troubleshoot issues during installation.Definitely suggest physically speaking to one of the assigned car-installation specialists. When attempting to contact a Best Buy store or section with the new telephone automated servicing center, you will loose your mind. Even as a paying Total Tech Member, the operator (in the far east) will do nothing but allow make you realize how bad of a decision Best Buy made by outsourcing their tech support.Back to the install team at Best Buy Bellingham car/audio. Amazing customer service and will take the time to discuss your options.
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July 2023 by Jeanie Johnson
Took the time with me to adjust something on my phone and show me how. Only took a couple of minutes. I had no appointment, but there was no one waiting. Thank you!!!
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January 2023 by Jack Hayward-Hughes (Monkeysawmonkeydid)
Bellingham geek squad crew is excellent at what they do.
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November 2022 by Abyss Discord
U Need to buy it from best buy for them to fix it
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October 2022 by Immanuel Gonzalez
I'm anti monopoly
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October 2022 by scott Vinish
I’m definitely not happy with the service they provide. They’re understaffed. and not very helpful… I suggest try another place in town such as express computer
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October 2021 by Herbie Christ
Rude and un willing to help.
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February 2021 by Joy R.
I purchased the yearly subscription for technical support through the Geek Squad from Best Buy on my new Apple iPad. 8 out of 10 times they were not able to help me and did not have the knowledge to fix my problem and referred me to a phone number of the Apple Store. I found out from the Apple Store that I could have just called them directly for no charge and they would help me; so I did cancel my subscription to The Geek Squad and I did get a rebate prorated for the amount of days I had the subscription. Felt I needn't pay for calls when they could not help me and would give me that apple store phone # for help. They did not see it that way. Cannot give them a good review. The apple store gives the support for free. Wish I'd have known that ahead of time. Live and learn, right?
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October 2020 by Kaycee Lawrence
I came to them asking about my tablet, files not accessible, and my external hard drive. Left teaching them that you could use a external hard drive from my tablet. I learned from YouTube, thanks. And then they took my external hard drive to the back, wouldn’t even let me see what they were doing and came back out to report its was corrupted and would be very expensive to recover my files. Though last time it was connected to a computer it worked fine. They know absolutely nothing I can’t learn from YouTube and I guess just the few minutes it took I became more knowledgeable then them.
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October 2018 by JN Marshall
sharing your customer's information with the FBI? wow! Unbelievable!! i hope your company dissapears forever and Best Buy goes bankrupt.
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October 2018 by Lavish WIngapo
Scammers impossible to cancel your subscription
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October 2018 by Flow Withit
Don't use this company . Really!
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October 2018 by Mr. Chawpz
The cell phone protection plan is garbage. The employee at best buy told me if my phone is broken my fault or not I would receive a NEW one and not have to pay. Now after filing a claim I'm told I will have to pay $100 and best case scenario is I get a refurbished phone.. and you guys are just keeping my phone for a week without any emails or phone calls letting me know what you are doing to my phone (fixing or replacing). If your looking for a warranty just go with your service provider. This in my opinion is not worth it and I now know not to buy any further warranty for ANY products from best buy.UPDATE: They say 2 - 5 business day turnaround to send you a new phone or contact you letting you know your phone is being repaired. Day 6 and i still don't know anything. Called them throughout the week for a status update but all they tell me is "we haven't sent your phone back yet.." no kidding!! that's the whole reason I'm calling you guys.. veryunorganized.UPDATE #2:So it has been 21 days since Geek Squad has had my phone. There have been exactly ZERO updates on my account/status. I have called in at least 5 times now. 2 times I was told they were sending direct messages to Head Office and would contact me before the long weekend... Well it's Tuesday after the long weekend and they never called. So I called again this morning and talked to a supervisor. Although very kind, and wanting to solve the problem I was still only given a sollution that the last 2 supervisors had done which is message head office. So now I have to wait another day and hope that they actually call me back with a status update. Also the supervisor was nice enough to give me a $25 best buy gift card for the inconvenience so far.. (which is small compensation for me paying $400 for a plan where you hold my phone hostage for a month).Anyways that is a lot to read and probably decipher as im a little heated up writing these, and trying to give you guys my honest experience. I will continue to update when/if i get my phone back.FINAL UPDATE: I did end up receiving my phone about 4 weeks after initiated. They sent me a "new" phone (and by new i mean refurbished) and so far its been about a month or so and the battery is completely faulty and wont hold a charge for half a day. Constantly dies at 20%. And also the touch pad on the screen is buggered. It constantly clicks places which i am not pressing so typing texts takes a couple tries in order for you to not look like your drunk texting. Like i said earlier.. i would do your homework before pulling the trigger on the Geek Squad Protection Plan. Take it for what it is, this was my honest experience.
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October 2018 by Venus
I showed up 5 minutes early as directed, ended up waiting 15 minutes after my appointment was scheduled then left. I was not even acknowledged by the staff. They were under staffed for the amount of appointments they had.