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September 2021 by Lauren A.
I made the trip up from Mount Vernon due to our local Macy's closing it's doors in 2019. I was looking for shoes, which they did not have in stock, but I did find a nice vest in the color I wanted and it was on sale so I bought it. I got home and noticed that the customer service rep. had forgot to take the ink capsule off, so I had to go clear back up and have them remove it. Right when I walked in I looked to the left and there was a returns counter, so I went directly to him and told him what happened. This customer service rep. could care less that I had to make a special trip just to have an ink capsule removed from a $35 vest. No apology, no "what can we do to keep me as a customer?" Not even a "sorry for the inconvenience".. nothing. I always enjoyed the Burlington Macy's and I really miss them. With the lack of customer care I'll be betting that this Macy's will be on the chopping block next. I won't be returning anytime soon.
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September 2021 by Janet Butenschoen
They had shoes my grandson wanted but only 1pair a size to small so I ordered them when we got home
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June 2021 by Mojdeh S.
The store was clean and orderly, even in the sale section. Staff seemed clueless to the presence of customers, talking to each other, ignoring everyone, unmasked). So it's a good thing we didn't need any help. The store seemed quite empty and with an abundance of supply with very little demand.
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June 2021 by Buzzle M.
Asian , young guy in returns department acts like you are really bothering him cuz he has to do his job. He was not welcoming nor friendly and very short and abrupt with the customers. And not just with me either. How do people like this get jobs in customer Service ?!!???
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December 2020 by Paula H.
Wont ever step a foot I. Macy's in Bellingham Wa . The lady at the perfume counter was so mean . The way she talked to me was so disrespectful. My daughter had to walk away being a good person so she wouldn't tell her off . You lost my business my daughters . Will stick with Nordstrom's even if it's. a hour away . They are classy and know how to treat customers!!
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April 2020 by Laura C.
I will never give Macy's another cent of my money! I've never been so yanked around and screwed with by a company before. Even after winning our credit card dispute and then receiving the merchandise back they are STILL playing games, giving us bogus credits on our credit card so they can try and get our credit card to refund a different (larger) amount. Also, don't trust their online product reviews. I reviewed our purchase and the 1 star review with photos has never shown up on the website.
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January 2020 by Daniel P.
Went to macys to take a s**** The toliet paper sucks. Seriously single ply!!? I literally walked across the mall cause i thought thir bathrooms would be nicer than the food cort bathrooms. I was sadly mistaken. Will not be coming back.
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November 2019 by Kevin George
Always find what I'm looking for at a fair price. Sometimes I find something I'm not looking for at a great price too. Even better!
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October 2019 by M.K. K.
I went in today to find a dress and the department was like a bomb went off. Stuff everywhere, piles of clothes, racks shoved off in dressing areas, it was an utter disaster. The sales clerk was the last straw. He was poorly dressed, super offensive BO, blond multi colored hair with an 'I can't be bothered attitude'. I asked for help and he essentially refused. He stood around not doing much. Wow is this the only help Macy's can find? Back in the day the sales women and men dressed up and had some pride. The whole experience was off putting. Yuk
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August 2019 by Lar B.
If your a Canadian, and you use a Canadian Visa card or try to PayPal it through their online ordering, FORGET IT!! Tried to have item for pickup at the store and Support told me "it is not possible". The supplier does not ship to Bellis Fair Macy's and they "do not ship to Canada." I wasted an hour this morning with support that left me forever on hold and another hour later in the day where Support advised me my order was not possible. Signed: Fuming right now!
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August 2019 by Clinton MacLeod
They always come in first across the finish line in price quailty and assortment of brands styles and sizes and shoe support items like what that you say. Like insoles and smell good stuff.
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May 2019 by Sharon Oh
Nice, clean store... if not a super athlete... not a lot of in between kind of items. For what it is, this seems like a good store.
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May 2019 by Nancy H.
Sadly, Macy's stores around the country are closing up shop (like so many retail chain stores). When I lived in the Seattle area, Macy's at Bellevue Square was one of my go-to stores; I could always find whatever I needed there, and with so many "One Day Sales" (lol), I usually found great clothing and accessories at very reasonable prices. And my kids' wardrobes, too. And so many household items in their home department. It was a regular shopping destination for me. Nowadays, there are fewer and fewer Macy's and those that are still around are rarely the lovely, well-stocked stores they once were. Fast forward to the present. My kid needed a prom dress. We were recently in Bellingham and, of course, when in BHam, we had to stop at my other favorite store, Target. There, I told my kid we might as walk through the attached mall and check out Ulta (how we miss Ulta!) and, on a whim, Macy's. Perhaps they have a prom dress there? (I should add that my daughter is an athletic kid who lives in Vans sneakers and t-shirts, and prom dresses - or ANY dress, for that matter, - is totally totally out of her wheelhouse). She was surprisingly game to check it out so we ventured that way. This Macy's is one of the anchors in the Bellis Mall. They were having a sale on the day we visited (no surprise there! They have lots of sales here and, if you have a Macy's card, the discounts are even better (I used to have one). And when we visited, they had a TON of dresses, all on sale, too. And to my shock, my kid found a dress that was killer. And on sale. Unfortunately, it was the only one that they had in that size and it was stained a bit, so they offered us a 10% discount on the sale price (they checked to see if they could order a new one but for various reasons, they couldn't). Personally, I think they should have discounted the dress more, as there were a few marks on it, but it was still a decent deal, so we got it. Plus I found another cute dress for my kid that she loved (amazing again!), and when they priced it for us, it only cost $17! A steal. So we got that dress, too. I liked how you can take as many items as you want into the dressing rooms (my kid had 30+ dresses at one time with her), and no-one bothers you when you browse and look around (I don't like hovering salespeople). The downsides? Some departments (like the dress section) are in disarray, with many dresses on the wrong racks, some on the floor, may draped over hangers and racks, unzipped. The dressing rooms were in disarray too; the one my kid used initially had the previous users' clothing still in there (I removed all the items myself. There were many). I think this store is understaffed. We waited a while to be helped at the cash, too. If you are willing to deal with some disarray and lack of assistance at times, you might find what you're looking for - and sometimes at an incredible price.
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January 2019 by Don Enos
I just spent 35 minutes in the store. 10 minutes was at the empty register in the men’s department waiting to pay. Roberto finally showed up and gracefully and politely apologized but a little late. Despite this nice guy this store needs to review management and how they staff the store. Worst customer service ever.
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January 2019 by Melody K.
Macy's, what has happened? I used to be able to count on you to have the styles and sizes I needed but now your Bellingham store is like walking into a TJ Max, the clothes are all strewn about with many lying on the floor and where once was gorgeous new stock all neatly arranged in their respective designers section, now there's absolutely no organization whatsoever. The chaos is so bad that I can't even stand to look for anything because I just get frustrated. My shopping excursion yesterday was totally unacceptable, I went to Macy's in search of a simple cotton, long sleeved shirt. First of all, it seems that cotton is an endangered species because I only found one maker that still uses cotton, polyester was abundant though. When I entered the department I usually shop in I found it in total disarray- the designers and companies used to have their own sections but that's gone now and I found Donna Karan slacks mixed with Style &Company tops on a rack with London Fog coats! The coordinates for one collection were mixed in with jeans and some of the remaining pieces were thrown in with evening wear! I can't tell you how frustrating this is. Disorganization is not the only thing that bothers me, there is now no attendant or cashier, so, not only was it impossible to find anything but there was no one to help me. Macy's you are an international company, you used to represent excellence in shopping, now you are on par with Target, way to go
