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February 2024 by Hui-Ling Chan
Professional and helpful every time!
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February 2024 by Zach Bass
We brought in a couple of decent tires to replace ones that got destroyed in the last snow storm. Was pulled out of a ditch and had to get pulled multiple times down the road before reaching a plowed road. We were on a tight budget and they not only replaced our donut tire that was bubbled and wire hanging out everywhere as 2 others were in the same shape but they got us higher quality tires designed for the winter and have much more tread on them. Almost brand new tires and still only charged for the disposal of bad tires and install of new tires with no extra charge for the tires themselves. They also stayed after store hours to make sure we got the car back to us that day. They went above and beyond and showed people still do care and will go the extra mile for others. They saved our butts in a horrible unexpected jam and an issue that was certain for disaster. Thank you guys very very much!
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February 2024 by finger
Bret is the real champ here! Picked up some wheels with my 4runner from Vancouver. Excellent service and everything is transparent (price, wait time etc.) can’t say any bad thingThe staff would even say bye to your rig lol
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February 2024 by Faith Schmal
Trevor at Discount Tires was awesome and got my tires checked and filled with air quickly!
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January 2024 by Diane Bruneau
I had a nail in my tire. When I got to the Lakeway Discount Tire, they were extremely busy and I had to wait two hours or leave it, which I did. I got a ride back after work and picked the car up with a with a brand new tire about 5:45 PM just before the 6 PM closing time. Since they are right next to Fred Meyer, I ran in for a couple of items. At 6:15 PM when I came out my tire was very low on air and almost flat. I decided to go back to Discount Tire in hopes that someone would be there to help me. The lights were turned off and everything was locked up. I decided to get out of my car and try knocking on the door in case someone was inside. Before I got to the door I noticed a guy out a few rows in the parking lot getting into his car and asked if he worked there. It was late. It was very busy all day, and this guy could have told me no. Instead, he told me yes, and he came back, opened the shop and fixed the damaged valve on the new tire. This was good old-fashioned excellent customer service! Hats off to you, Discount Tire, and your outstanding employee named Bret. Thank you so very much!
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January 2024 by Carl G
I love it
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January 2024 by Aidan cornelius
Adrian was extremely helpful as well as the manager in charge. They didn’t have the tires I ordered so they upgraded my tires at no extra charge to me. Everyone was very kind and deserves the upmost respect for everything they do. Thanks for always keeping your customers safe!
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January 2024 by John Fox
They are head and shoulders above other tire shops.
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January 2024 by Kevin Zhang
Justin and Adrian of Discount Tire Lakeway are the definition of superb customer service! Every time I receive prompt service with meticulous attention to detail! The efficiency they work on my vehicle always exceeds my expectations. I feel they put personal into taking care of me; it makes me trust bringing my car here!There once was a mistake in wheel weight choice due to a miscommunication. Adhesive balancing weights were installed and I wanted clip on weights. I came back and they reinstalled everything and made it right on the spot! They will absolutely make sure you are happy. Discount Tire Lakeway prioritizes earning your satisfaction, not your money. I have a lot of respect for these guys. Absolute professionals! They know what they’re doing and they’re good at it!Efficient service✅ Competitive pricing ✅ Accountability✅
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December 2023 by Donna W
I needed my fair weather tires switched over to the winter tires. What I Really like about Discount Tires is that you can make And change appointments online. I wasn't sure how soon I would need my studded tires, so I made an appointment a weeks ago, and rescheduled it several times for various reasons.They were super busy (their parking lot was Full, I got the last space.) I was glad I had planned ahead and wasn't a walk in. I really liked being able to pay ahead when I checked in so I could just get my keys when they were done.The other nice thing was I could walk to a nearby shopping center and grab lunch, and do a little browsing.They use a texting system that let's you know what stage your car is at ( starting work, car is done) so you know when to head back and aren't having to wait in a lobby full of people. Just tell them who you are, they give you your receipt and keys and you're on your way.
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November 2023 by Alex Turner
Discount Tire helped out big time when I needed a new tire after my old one had a gotten flat. They got me my new one and even walked over in the parking lot to help me install it when I didnt think It was fitting on correctly. They are AMAZING! Thank you guys! I'll be coming back soon to get my other new tires replaced as well
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November 2023 by Joe T
Got referred here from a local dealer. They swapped my tires on my Subaru. Fast and efficient. The price was very fair compared to les schwab. Thanks
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November 2023 by Larry Jandu
I needed new wheels for my Maserati. The service I received was excellent Ashley and Danny were very professional and very customer-oriented. It's nice to go somewhere where the customer is appreciated.
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November 2023 by Dennis O.
I appreciated the way they keep in touch via internet regarding the appointment and progress, and they were quick. BUT when I went home my TPMS light came on. I called them, took the car back, and they recalibrated (which I had already done myself) and double checked inflation, but the light stayed on. So I went to the Honda dealer to ask what might be the problem, and they indicted that the sensor in one of the wheels had been nicked during tire installation at Discount Tire. It will cost me over $200 to fix! The "discounted" tires turned out to cost a lot more! Update: Turns out one of the four wheels installed was a different size, something Honda discovered after their analysis of the TPMS system. Brett had started a claims process before I had Honda do the analysis, so once the error was discovered he followed through, putting me in touch with the claims personnel and a refund for what Honda charged is in process. They replaced the inaccurately installed tire with the correct size and all is well. One stat is missing from the review for the hassle it caused, but, otherwise, I'd go back for new tires again...I'd just be sure to check all the tires after installation to make sure they are all the same size.
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October 2023 by stacey pugmire
Really nice service. And also understanding. Ordered some tires and they were going to come in the next day. But my car got stolen that night. Long story short, the shop was in Everett, and I live in Bellingham they said I could do the refund up there so to make it easier on me. That really made my day. Thanks Again.....