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August 2023 by Catherine R.
Today I had the most amazing, positive experience I have ever had at a car dealership. I went in for a service issue which was promptly scheduled--and it was not a routine service concern. Then I went to the parts department to get some advice on an interior and exterior detail issue I was having with--wait for it--dog slobber which had settled into the leather on the inside of the door and the outside on the paint. So they called in their detail guy who buffed out the stubborn slobber as well as a scratch I had on the outside of the door. All for free, while I was waiting, no questions asked. They were also kind enough to sell me an accessory at a reduced cost out of the kindness of their hearts...It was the most remarkable experience I have ever had in my life at a dealership. I'm just crossing my fingers that the service is goes as well. In any event if you're looking to buy a Subaru I highly recommend Dewey Griffin in Bellingham. Incredible team.
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June 2023 by Nancy P.
John delivers an exceptional service experience every time. I wouldn't take my 2021 Forrester anywhere else.
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March 2023 by Paul F.
I traded another vehicle for a 2019 Subaru Outback (68,000 miles) from Dewey Griffin Subaru in Bellingham Wa in late November of 2022. Within 6 weeks I discovered an oil leak from the vehicle. Over the next few weeks I localized the leak to the CVT pan and noticed a significant amount of oil on top of the plastic chassis cover adjacent to the cvt pan indicating the leak had been occurring for a several weeks/months. I did not purchase an extended warranty because I was convinced Subaru vehicles were dependable, so I contacted my salesperson at the dealership to determine if the dealership could help with the diagnosis and possible repair of this problem and my sales person indicated she would pass my information to her sales manager for follow-up. I reached out to her again but never received follow-up from the sales manager. I eventually took the vehicle to a local private mechanic and not only was there a cvt leak, but there also was a drive axle boot split requiring a new axle, and the front brakes were reportedly unsafe requiring brake replacements. My concern is that Dewey Griffin Subaru traded me a vehicle with known issues that were not remedied, and furthermore were unsafe. I paid $2500 for service required soon after I traded for the vehicle. I would not recommend purchasing a used vehicle from this dealership.
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February 2023 by Erod R.
My daughter that just turned 18 wanted to buy a new vehicle, we have purchased three Subarus from this dealer in the past. So I recommended her that we should go see them so we did. She fell in love with a used Subaru, Impreza, and they made it easy and simple, we drove off, happy. It wasn't until a couple weeks later we noticed that the car was burning excessive oil so we reached out to them. It didn't take long before they ran some test and determined that the car had engine problems. This is where the story gets better. The service department, and the finance department got together, and reached out to Subaru of America, where they worked a deal on repairing my daughters vehicle, and it wouldn't cost us anything, I'm not saying that this will happen to everyone, but I am very happy that it happened to us. Our vehicle is now in the shop, and we get a loaner during the repairs. I had always been afraid of dealerships because of the reputation, but Dewey Subaru and Keith from finance, and Robert from the service department really prove me wrong. This is my go to for my kids cars from now on as it was in the past. I cannot be any happier with the way this is tuition turned out from the beginning.
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September 2022 by Cooper L.
I took my car to get an oil change at their Express Service this morning. When checking in my car the man told me it would be about an hour and fifteen minutes until it was ready. I waited there for two and a half hours, watching my car be ignored, before going to ask for a status update. One of the desk employees tracked down my info and another gave me attitude when he found my contact info with the first employee, who said they couldn't find it. She told me my car hadn't been worked on yet, and it was suddenly the next in line. She asked me to "give us another hour" to finish the job they hadn't started, which was supposed to be finished over an hour and half ago. I asked for my car back so I could leave, as I had waited long enough and asked how I could avoid this mess-up in the future. She told me to make an appointment, I responded by saying I've tried making appointments for express service and they told me it wasn't necessary. She said "yeah, I hear that a lot," and I was afforded a simple "sorry" for whatever tomfoolery occurred with my service today. Terrible first impression, and their self-proclaimed 'discounted rate' is $98 before taxes. To end this tirade: I will avoid returning to Dewey Griffin Subaru unless absolutely necessary.
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August 2022 by Elizabeth T.
Very disappointed here. Bought a used car which had supposedly been through their evaluation process but at home it began smoking and it appeared that the gasket was broken. Had to go back & pound in the counter to get them to fix it. Looking back on it the whole buying process was bait and switch. We were unsure about buying an older car. Salesman assured us we would have a warranty and a service plan. He handed us off to another person and When we were buying it appeared that they don't do service plans or warranties!! They turned on cameras and we felt that we could not back out of the purchase. Very very uncomfortable and humiliating experience. Don't recommend at all.
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June 2022 by Babsburrous F.
I got the exact car I wanted, nothing more nothing less. Kevin was super patient and kind. Guy answered all of my questions. There was no pressure and they spent a lot of time talking me through the process. I would highly recommend this dealership. Love my new car!
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March 2022 by Tyler K.
In December, I purchased a used car here. The sales experience was pleasant. The Sales Manager agreed to include some cosmetic fixes in the deal. I had to leave town right after purchasing the vehicle, so we agreed to schedule when we got back. Once back, I reached out to my Salesperson. He told me that someone should have contacted me. He said they should call soon. I waited a few days and heard nothing. I reached out to the service department. The person I spoke to told me he would look into it. A week later, he called me and said the paperwork had been improperly filed. We scheduled my appointment. A few days later, I left my car. The vehicle was also to be detailed. It took a day to do the repairs, and I was told they were shorthanded in detail, so it might be a few days. After a few days, I was told my vehicle was ready. When I showed up, I found the service advisor had left for the day and was not there to return my vehicle. I quickly looked over the work, and it appeared ok, so I headed back to work. After work, I looked closer at my car and saw the paint on the passenger doors was damaged. I contacted my Advisor the next day and took the car in. He agreed the damage happened while they had the car and said he would figure out what needed to be done and set up an appointment. I waited for a week and a half and never heard from him. When I reached out to him, he had left early for the day. I waited through the weekend and tried again to find it was his day off. I asked for the Service Manager and left him a message. The next day, I hadn't heard back yet, so I called and was able to talk to the Service Manager. I brought the vehicle in so he could see the damage. I left the vehicle with him so his "detailers could take care of it." After having my vehicle for the day, he called and told me the paint was damaged (which we already knew) and would need to be painted. They sent my car to Maaco. A few days later, I told them I was going to need to leave town again and I would need a loaner, which the Service Advisor originally said would be provided. They got me into a loaner. The Service Manager told me it was good I would be gone for a few days because my car would be ready before I was back and HE WOULD MAKE SURE IT LOOKED GREAT OR HE WOULD SEND IT BACK TO GET FIXED. When I got back into town, they hadn't called yet. I stopped to ask about my car, and they didn't even know if it was back yet. He said he would look into it. The next morning, the Advisor called and said my car was back and ready to go. When I arrived, it was covered in body shop dust, had imperfections in the paint, tape adhesive stuck to my chrome trim, and overspray on the body of the vehicle. When the Service Manager looked at it, he agreed that it was "totally unacceptable" but that he "has 40-50 cars a day and can't look at every one." I reminded him of HIS promise to make sure it was perfect and he didn't have much to say other than he would get it fixed. I left the car, but decided to see my sales team about my experience. The Sales Manager got the Owner involved, who told us that he would take care of it personally. The next day, I called Maaco and asked them to not work on my car until I could be there with the Owner. Around 11, the Owner called and told me he had my car back and it looked great and was ready to go. We went to see the vehicle. The only thing they did was wash it. Everything was still there. We voiced our displeasure with everything we'd been through and asked about options. The Owner asked for one more chance to get it right. If we were still unhappy, we could back out of the deal. The next day he presented a FINALLY acceptable vehicle. At this point, it had been two months. We had enough of their lack of ability to communicate, their poor attention to detail, and their total lack of human compassion for all of the trouble I had been through. The last effort made to keep us as customers was for a $350 credit in the accessory department. We requested to be let out of ou
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February 2022 by Robert Demarest
I puchased a 2021 Outback at Dewey Griffin and after 10 months experienced issues with the battery. I could not start the car on at least 6 or 7 occasions and made an appointment for a warranty replacement. This required a $60 ferry ride and 4 hours of driving. After spending 2 hours for them to examine the issue they said the car was 100% and could not find an issue. i returned home very disappointed. This cost me an entire day, AT LEAST $100 and hours of frustration, only to find the car was dead the next morning - less than 12 hours after leaving the dealership. Each time every lights were off and double checked, the car had been driven 200 miles mere hours before. I dislike being ignored and do not believe the dealership has respect for their clientele. Stay away.
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February 2022 by Robert D.
I puchased a 2021 Outback at Dewey Griffin and after 10 months experienced issues with the battery. I could not start the car on at least 6 or 7 occasions and made an appointment (Friday Feb 25) for a warranty replacement. This required a $60 ferry ride and 4 hours of driving. After spending 2 hours for them to examine the issue they said the car was 100% and could not find an issue. I returned home very disappointed. This cost me an entire day, at least $100 and hours of frustration, only to find the car was dead the next morning - less than 12 hours after leaving the dealership. Each time every lights was off and double checked, the car had been driven 200 miles mere hours before. I dislike being ignored and do not believe the dealership has respect for their clientele or community. I would never trust this dealership again.
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December 2021 by Han Nachtrieb
Kudos to Elliott Lorden for an excellent experience.
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December 2021 by Courtney N.
Dewey Griffin is great at selling new vehicles, but will not provide any support if your vehicle has issues. I highly recommend going to a different Subaru dealership to ensure customer service remains after purchasing your car. I bought a new 2018 Subaru Forester in October 2017 from Dewey Griffin. At less than 60,000 miles, my vehicle has had issues that have not been fixed despite three different dealerships working on it for over a year, a transmission replacement, two clutch system replacements, an exhaust system replacement, an alignment (in hopes of fixing the issue), and additional pieces of my transmission replaced. My car has been in and out of dealership shops for three months of this year while I've been paying over $500 in car payments. Despite the General Manager, Allen Meyer, admitting the car should be auctioned off, the only compensation he would provide is a $2,500 store credit. He made clear this is the BEST he's ever seen as far as compensation for customers goes. Take your money elsewhere. It is worth trying out a different dealership in hopes that you'll be compensated more without needing to begin arbitration.
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September 2021 by Cindy W.
I've noticed a number of customer and employee online reviews singing the praises of the Service Manager at Dewey Griffin Subaru and now I see why - I called Brian for his help on a challenging situation and found him to be open, empathetic and beyond reasonable. He respected my point of view, and the resolution was generous - I felt understood and supported at the end of the call. I can't speak to the sales team but I'm now a serious fan of the Dewey Griffin service team, especially Tara - I was on a road trip, had a problem with my car, and her explanation of what might be going on and how to manage it was such that I rented a car for the rest of my trip so the issue could be addressed back in Bellingham. This service team has integrity, does great work and they respect their customers - I highly recommend them.
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June 2021 by Bethany Arnason
Sharon and the team at Dewey got me into my dream Subaru, and I couldn’t be happier! Sharon was funny and sweet but more importantly honest and completely transparent. It felt like buying a car from a family friend, not a dealership. I was super skeptical of the dealership experience, but Dewey redefined the car buying experience for me. She met the price I saw at other dealerships in the area and broke down all the financing options for me so I could make an informed decision. She was super patient and had awesome email communication before and after our appointment. Sharon, you rock, thank you!
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June 2021 by Ryan G.
Recently purchased our Denali from them. Amazing experience from beginning to end. The salesman Randy helped us the entire time and was very informative.
