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October 2023 by Mo Ali
Was driving down to Seattle from Vancouver, Canada and noticed some wires dangling down from my truck, made a quick stop to see if they can have a look, Jay paused the work he was doing and jumped right away under my truck and fixed it all up. Asked him how much do I owe and he refused to charge me anything. Won’t think twice about driving down the border for my mechanic needs from now on!
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October 2023 by Karin Gale
Birchwood Auto Repair was recommended to me and I was very happy with the results!!! I was is a rush to drive up to Kamloops and Jasmin at the front desk did everything to make the diagnostics and repair done as fast as possible. A very hard working and efficient team. Thank you!!!
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October 2023 by Ryan Calmelat
I highly recommend using birchwood auto repair for any kind of vehicle needs. The front office staff are friendly and knowledgeable, while i can only say, based on their quality of work, the mechanics are skilled professionals who gave me the best deal in town for the work i needed on my escalade. Thank you everyone at birchwood auto repair!
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September 2023 by Jaden Briere
Great shop! Helped me out with my brakes and an engine code at a good price! Came in scared I was gonna need a lot of maintenance (based off of another mechanic trying to upsell) and was told what needed to actually be done and how much it would be. Nice folks too
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September 2023 by L M
The staff are friendly, communication is great, prices are fair, and they are always ahead of schedule. I would recommend Birchwood Auto Repair to anyone!
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August 2023 by Johnny Sires
Very friendly, knowledgeable staff. Honest mechanics, has that family feel. They're very transparent with their customers and their main goal seems to be only to help you fix your vehicles issue. There are other honest and friendly auto shops around, but this one's mine. Haha
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August 2023 by Claas Doobie
have to say these guys are excellent at diagnosing and in my opinion their prices are really fair. Communication from the front desk was the best I’ve had dealing with shops, as well as very knowledgeable. My conversations with the young lady whose name I can’t remember was well understood and relayed to the mechanics. I’m satisfied. Thanks Tom and everyone at birchwood!Services: Transmission
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July 2023 by John G.
On Monday, morning, the serpentine belt on my 2000 ford Econoline van "lost a strand" It grabbed one of the transmission fluid lines to my transmission cooler and left me stranded just a couple of blocks from this repair shop with no transmission and no fluid.. Her I am, 250 miles from home with a possibly ruined vehicle, a potential "lamb for the slaughter". I walked to the shop, they were willing to tow my vehicle with a tow strap to their shop and take a look at it. I got a call later that day, saying they had fixed the broken line, replaced the serpentine belt. refilled the transmission and test drove it for 5 miles They said I was a lucky guy and the tranny was not damaged. Total bill Under $250. the people in the shop were kind, prompt, and more than fair. Great shop, with honest service.
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June 2023 by Nicole Clark
Needed help with my car immediately. They were able to squeeze me in even while being short staffed. Not super expensive and very friendly and helpful staff. Super thankful for all of their help because I was in a tight spot with my car.I will continue to only go here in the future!Services: General repairs & maintenance
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June 2023 by John Egbert
Had one headlight fixed on my Highlander and two on another vehicle restored. Postives: excellent front desk communication, clear on pricing which I also found reasonable, timely, fine workmanship. Lights look like new on my 2001 Tundra.
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June 2023 by Ashley H.
Brought my truck here for a transmission job and although the workmanship was excellent, Chris and Tom provided extremely poor customer service. The repairs were covered by my insurance and a check was mailed to Birchwood. Upon receipt of the check being sent, they refused to release my vehicle back to me. I have two children under two and needed my transportation so I went into the shop to pay the bill in full out of pocket and they still refused. They would only accept payment in CASH. Now, I do understand withholding a vehicle until there is cash in hand (although I provided a receipt with check number and issue confirmation) but to ONLY accept payment in cash was beyond ridiculous and disrespectful. They say credit cards are accepted yet I was unable to pay for services rendered because they would have been too inconvenienced to refund me the difference once the check arrived. I will never recommend this shop regardless of the high quality job the mechanics did on my truck.
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April 2023 by Charles McKenna
Last December when the roads were icy I experienced tire issues. I pulled into Birchwood auto repair and without hesitation they checked my tires, added air and sent me on my way without taking any money.Thank you so much!
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March 2023 by Allie Paka
ANYONE GETTING THEIR CAR TOWED HERE SHOULD BE AWARE THIS SHOP IS TARGETED FOR CAR BREAK INS. Had my car fixed here once about a year ago. My mom arranged for it to be dropped here by a tow truck at night and was not put behind the gate. My car was broken into, some stuff broken, and rear spare tire stolen. Shop owners were nice and explained how COMMON this happens and that was it. My car was fixed within a day and everyone there was empathetic and kind, however nothing was resolved in terms of the break in, and I never brought my car here again. I would like to add, my mom and I are both POC (people of color) and there is another review from around the same time my repair was done suggesting they do this stuff themselves towards minorities and that person has proof. Be cautious coming here if you do at all.
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March 2023 by Allie P.
ANYONE GETTING THEIR CAR TOWED HERE SHOULD BE AWARE THIS SHOP IS TARGETED FOR CAR BREAK INS. Had my car fixed here once about a year ago. My mom arranged for it to be dropped here by a tow truck at night and was not put behind the gate. My car was broken into, some stuff broken, and rear spare tire stolen. Shop owners were nice and explained how COMMON this happens and that was it. My car was fixed within a day and everyone there was empathetic and kind, however nothing was resolved in terms of the break in, and I never brought my car here again. I would like to add, my mom and I are both POC (people of color) and there is another review from around the same time my repair was done suggesting they do this stuff themselves towards minorities and that person has proof. Be cautious coming here if you do at all.
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February 2023 by Ally Sherrell
Very knowledgeable and thorough staff. I am always treated with respect and the prices are very reasonable! I will continue to use Birchwood Automotive for my vehicles.
